Customer Service General Labor

Shimroy Prince

*** ******* *****

Scarborough, Ontario

TEL: 306-***-**** **********@*******.***

Career Objective

A Highly professional service oriented individual with vast experience from a wide range of service industry, is seeking to fill a Customer Service position in your company. I am a dedicated worker aiming to promote excellent Customer Relations for your company and is able to effectively manage multiple workloads and deliver assignments on prescribed deadlines in a timely manner. Experienced in dealing with Customers in the field of Property Survey Services, Health Care, Restoration and Construction of Residential & Commercial Properties.

Professional Summary:

Over 10 years of experience in providing customer service in various industries/fields of experience. Highly motivated and persuasive in dealing with customer needs and concerns.

Respectful in handling customer inquiries and proven aptitude in handling complaints. Very good listening and communication skills, call handling, and email skills over a wide range of customer base.

Promptly responds to customer inquiries for timely resolution of customer issues. As may be required, re-directs unresolved issues to other colleagues with expertise on the issue.

Keeps up-to-date knowledge of company products and/or services that can be made available to client’s needs. Handles customer information/data in keeping with the company’s set processes, as well as customer confidentiality and security policies.

Is a team player and can deliver on multiple workloads in a timely manner.

SUMMARY OF SKILLS/CERTIFICATES

Communication skills

Proven ability to work well under pressure

Self-motivated, hard-working

Ability to work independently

Class G License

5 years’s experience operating a cub van

Emergency First Aid & CPR Level C

Skyrider Equipment Certificate – R/T Scissor Lifts

H2S Alive Ticket

Suspended Access Equipment

WORK EXPERIENCE

Assistant Surveyor - Meridian Surveys

Aug 2013 – Present

Direct or conduct surveys in order to establish legal boundaries for properties

Prepare and maintain cross-sectional drawings

Prepare and maintain maps reports, and legal descriptions of surveys

Calculate heights, depths, relative positions, property lines, and other characteristics of terrain

Verify the accuracy of survey data

Shimroy Prince 306-***-**** **********@*******.***

Wait Staff - Revera

Apr 2012 – July 2013

Attend to the needs of the residents

Supply food and drinks as requested to the residents

Keep workstation and dining room area clean

Clearing and setting of tables

Converse with residents in a positive manner

Sceeram Harden

March 2010 – February 2011

Primary driver for the company Cube Van

Assembled car parts on the assembly line

Lift heavy machinery

Organized parts

Restoration – Construction-Residential & Commercial/Office Canada Dec 2008 – February 2010

Responsible for assisting in the picking up and dropping off of workers

Removed the damage contents from homes and storage units

Breaking down and replacing drywall and flooring due to water or fire damage

Restoration – Sunrise Con

Mar 2007 – Nov 2008

Carpentry

Successfully frames basements, bedrooms, and Garages

General Labor – Sinram – Consumer Packaged Goods Manufacturing

June 2005 – Nov 2005

Stocked goods in an organized manner

Prepare products for shipment

Used appropriate machinery to off load trucks

General Labor - Construction-Residential & Commercial

July 2005 – Nov 2006

Tying steel rods as well as framing them to be used on roads churches and bridges

Mixing and pouring of cement for walls and roads

General Labor – Searly

Sept 2005 – Jan 2006

Productively emptied delivery trucks

Prepared bed springs

EDUCATION

J. Clark Richardson Collegiate Institute July 2004

Obtained Ontario Secondary School Diploma

~ REFERENCES AVAILABLE UPON REQUEST~

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