Data Sales

SUMADHURI KASAPURAM

469-***-****; *************@*****.***

CAREER SUMMARY:

Certified Salesforce.com Administrator (ADM 201)

Highly motivated Professional with 3+ years’ of experience as Salesforce Admin working with offshore and onsite modules in Retail and telecommunication industry.

Good working knowledge and experience with CRM Sales Cloud Functionalities in Enterprise Edition.

Implemented and configured new and existing functionalities declaratively (Point and click) and with code when needed.

Proficient in MS office, Advanced Spreadsheet, excel skills and with relational databases like SQL.

Excellent communication, interpersonal skills and ability to work both individually and in a group.

Proficiency in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Formulas, Email Services, Approvals, Workflows, Validation rules, Reports, Dashboards, Tasks and actions.

Expertise in customizing standard Objects, Accounts, Contacts, Opportunities, Cases, Leads, Campaigns, Reports and Dashboards.

Implemented security and sharing rules at object, field and record level for different users based on

Organizational hierarchy.

Gathered requirements from SFDC users and translated them into system changes in the environment and documented the business process.

Experience in working with client specific solutions like Salesforce.com Sandbox deployments, Agile Environment, SOQL, SOSL and various production environments.

Extensive experience in activities related to SFDC, Saleforce.com setup, Configuration, customization, Administration, Data Migration and deployment of applications to Force.com platform for large user groups

Synchronized with the business process review meetings and multiple teams for ascertaining standardized workflow processes.

Established relationship with key users and process owners to understand their requirements and implemented them in future releases by becoming the voice of the user when working with internal management.

Organized, detail-oriented, self-starter, problem solver, attention to detail and can adapt quickly to different business needs.

CERTIFICATIONS & TECHNICAL SKILLS

Certifications: Salesforce Admin 201, Oracle 10g

Programming: C, C++, Unix, SQL, Visual Force, HTML, CSS, Javascript

Databases: Oracle 10g

Salesforce Tools: Salesforce.com (Sales Cloud), Apex Data Loader, Import Wizard, Salesforce for Outlook, Chatter Desktop Tool, Lightening experience, de-dupe tool

Ticketing Tools: ITSM, Service Now

Other Analysis Tools: Advanced Spreadsheet Skills, qlik view, Tableau, Open Office, MS Office, outlook, crystal reports, Bex Analyzer, PowerPoint

EDUCATION

The University of Texas at Dallas DEC 2015

M.S, Information Technology and Management 3.8/4.0

Gitam University MAY 2012

BTech., Electronics and Communications 3.8/4.0

PROFESSIONAL EXPERIENCE

Volunteer/Beat Cancer Role: SFDC Admin Feb 2016 – Present

Managed setup, created groups, views, permissions, pick lists, formula fields.

Created and customized complex reports and dashboards for visual data analysis and forecasting.

Worked on Dupe Catcher from App Exchange and cleanup procedures.

Evaluated complex client requirements & developed solutions to meet business needs.

Segregated record types and customized page layouts depending on the client needs.

Used Data Loader for CRUD operations.

Accolite Role: SFDC Admin/BA Aug 2015 – Dec 2016

Provided day-to-day administrative support and troubleshooting solutions for 2000+ salesforce platform users.

Strong Requirements gathering experience, conducting user Interviews, and preparing functional documents like Software Requirements Specifications (SRS).

Managed user setup, created profiles, roles, groups, views, queues, permissions, sharing rules, validation rules, pick lists.

Created ad-hoc reports and dashboards depending on the requirements from the users.

Experience in providing and restricting access appropriately by using Profiles, Permission sets, Organization wide settings, roles, Owner based sharing rules, criteria based sharing rules, Manual sharing.

• Extensively used Apex Data loader, import wizard, Excel Connector for doing CRUD operations and data migration on Salesforce.com platform.

Customized page layouts for Opportunity, Contacts and Accounts depending upon user roles and groups.

Implemented Data segregation through Record Types and Field level security.

Performed Excel data analysis using VLookup, pivot tables, formulas, data validation, Conditional formatting, graph and chart manipulation as per client requirements.

Effectively created the Pick lists, dependent Pick lists and junction objects to establish the connectivity among objects.

In charge of conducting the UAT with the Business users, and gathering feedback and providing the same to the Development team.

Maintained effective communication with users and informed about new system functionalities, features, updates and enhancements.

Logged and tracked identified system problems through resolution.

Tata Consultancy Services (Microsoft Client) Role: Salesforce Admin/Developer April 2013 – Aug 2014

Acted as a primary point of contact for day-to-day user requests.

Managed hierarchies, role profiles and user access privileges in a multi-organization salesforce.com instance.

Experience in designing of Dashboards, reports, Data Validation and various other components as per the client and End User requirements.

Translated complex business requirements into salesforce solutions and executed them from start to finish.

Worked with Custom Integration of Workflow & Approvals, Reports, Custom Objects and Tabs, Sharing rules, Security Controls, Sandbox data loading.

Worked on moving data from external legacy system into Salesforce application using Apex Data loader & CSV files (for insert, update, and bulk import or export)

Worked effectively to ensure that the data is protected and is made available to the authorized users by customizing the user Roles, Role hierarchies, Profiles and Sharing settings.

Ensured Data Quality by cleaning data, checking on Duplicate records as necessary.

Developed different Visual Force Pages to suit to the needs of the application using different Visual force components.

Experience with AppExchange and using 3rd party applications.

Implemented Chatter in the Organization for users collaboration.

Developed training plans, documents for users, kept materials up-to-date, and coordinated new user and ongoing training sessions via webinar or in person.

Coordinated and transferred knowledge to offshore team (5 members).

Involved in SFDC application support for business users.

Used Service Now as the ticketing tool and chatter for the user communications.

Tata Consultancy Services(Nokia) Role: Salesforce Administrator June 2012 – Mar 2013

Managed all new user set-ups and deactivations supporting over 1000+ salesforce users, worked on cleaning and merging of Duplicate data

Performed administration tasks like creating/customizing Roles, Profiles, custom fields and Permission Sets.

Efficiently worked with standard Salesforce.com objects like Accounts, Contacts, Leads, Cases and Opportunities.

Proactively developed and managed complex workflows, approvals, validation rules, assignment rules, formulas, page layouts, list views and templates.

Created and modified different page layouts and assigning page layouts based on record types in the application.

Worked in Workflow rules and Workflow approvals, created actions like Email alert, Field Update and Outbound Message.

Created and customized Reports and Dashboards as requested by the business users.

Maintained weekly data exports for data backup and recovery.

Worked on Salesforce for outlook implementation and giving support to users.

Trained internal and external users on using Salesforce functionality.

Deployed application from Sandbox to Production using Change Sets.

Involved in Single-sign-on SSO and salesforce for outlook integration and documented all the process.

Involved in Discussions with Business Analyst and Project Managers to provide best solutions possible in Salesforce for the requirements collected.

Maintained the client relationship by communicating the daily statuses and weekly statuses of the project.

Identified and resolved user issues with the application and reduced the incidence of user-reported issues.

Used ITSM as the ticketing tool for all the user communications.

Defence Research and Development Organisation (DRDO) Role: SFDC Admin Nov 2011 – Jan 2012

Involved in Salesforce Application Setup activities and customized the apps to match the functional needs of the organization.

Implemented public access settings for restricted login hours, and restricted login IP ranges on Profiles, Groups, Queues and Sharing Rules.

Implemented Profiles, Roles, Users, Page Layouts, Reports, Dashboards, Tasks and Events.

Strong experience in working with Security framework, Dashboards and Reporting modules.

Created/Generated Reports by extracting data from database into Excel, csv files for various data requests.

Defined the lookup relationship and master-detail relationship on the objects that helps in associating the records and defining a parent-child relationship in which the master object controls certain behaviors of the detail object respectively.

Worked closely with the Development team during deployments, integrations and Go-Live support.

Used Changesets to deploy components into different environments (from Dev Sandbox to Production systems) and performed pre and post deployment activities before and after validating the changesets.

Experience in Dealing with Salesforce Support calls in case of any Salesforce Org issues.

Extensively used Dataloader for CRUD operations like Import, Export, Upsert, Update and Delete.

ACADEMICS COURSEWORK & PROJECTS Aug 2014-Dec 2015

Advanced Spreadsheet course where I got good knowledge on V-look, Pivot tables, Macros which are essential for data management and data cleaning.

Studied Customer relationship Management course where it gives knowledge on how customers should be handled in business world.

Has basic knowledge on all SAP ERP concepts and Modules.

Studied Enterprise Resource Planning, Advanced ERP: Sales and Distribution, Supply chain Management, Business Data Warehouse courses thoroughly and worked on SAP ERP tool as a course work from past 2 semesters.

Business Intelligence/Analytics

Developed a Predictive Model which would help bike sharing companies predict bike inventory per station on a given day and hour.

Working on Trailheads regularly.

Contact this candidate