Management Quality
Resume:
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Neetu Suresh Panjwani
******.*********@*****.***
OBJECTIVE
Seeking a challenging role as a Consultant or an Analyst to contribute towards organizational success and growth towards Senior Management level.
SYNOPSIS
Young, energetic & result oriented professional with over 8 years of working diversified domains such as Material Management in Manufacturing for the client Dow Chemical Company. Extended expertise in software/technology (SAP) used in Banking, Insurance/manufacturing operations
Results-driven, decisive collaborator with proven success in building strong & lasting relationships.
Adroit at learning new concepts quickly, working well under pressure and communicating ideas clearly and effectively.
Excellent decision making skills with a positive approach.
CORE COMPETENCIES
Material Management
Team/People Management
Root Cause Facilitator
Internal Auditor
Trainer
Subject Matter Expert
CAREER HIGHLIGHTS
Nominated Star Performer Award 4 times.
I was assigned role as Auditor & groom the new joiners to adapt to the process, share best practice among the team so that the targets are achieved.
Tracking the performance of the team (Coverage, SLA Adherence, High Priority requests, Escalation handling and Auto Close of the case).
EDUCATIONAL QUALIFICATIONS
Passed Bachelor's Degree in Commerce in March 2005, with First Class from MUMBAI UNIVERSITY.
Diploma in Business Management (2006 – First Class)
Certificate of Shipping and Logistics
WORK HISTORY
PREVIOUS ROLE
TCS Ltd., Mumbai
Designation: Senior process associate
Export Manifestation of DHL UNITED KINGDOM (UK) and ITALY.
Handling various task with Manifestation.
Communication with Clients.
Custom Clearance Export for DHL.
CURRENT ROLE
TCS Ltd., Mumbai
Designation: Business Process Lead
Role: Material Data Steward
The key responsibilities as a Business Process Lead in Dow which deals in Material management.
KEY DELIVERABLES
Knowledge of ERP Systems such as INCA, Sap R/2 & R3 version.
My primary job responsibility is to manage the Team Members, Train New Joinees, Prepare Reports on Weekly and Monthly Basis and do Quality for Team Members.
Execution of Work Process and implementation of process control within the team.
Ensure adherence and support to internal and external audits.
Ensure consistency, accuracy and meet SLA’s on day to day basis at all stages of process.
Resolve escalations relating to process raised by customers and other process stakeholders.
Interact with customers through regular mails and calls to resolve customer queries and escalations, give process status, get queries resolved and share information.
Manage team morale and continually seek initiatives to improve efficiency and effectiveness in the process.
PREVIOUS PROJECT
Datamatics Technologies Ltd, Andheri
Associate (December ‘06 – April‘08)
Preparation, Review and SQC of Individuals, Business and Trust tax return using Go-system, Pro system and Profiler Software.
Analyzing the Data from the source documents (Adobe, Quick Books, spreadsheets and prior year returns).
Analysis of Financial Statements (Cash Flow Statements, Profit & Loss Account) to identify business source income and expenses.
Reviewing the Tax Forms and Schedules.
Checking of Federal as well as state adjustments as per the guidelines from IRS.
Preparing review notes and Tax suit for the return.
Ensure the quality of returns in terms of data accuracy.
Monitor and review progress of preparer and ensure that work assigned to them is completed within stipulated TAT with required quality.
Taken training on US taxation at the time of Tax Season.
Individually supervise team of 45-50 people at the time of Tax Season.
Participation in Quality Improvements related activities within Team.
OVERALL ACHIEVEMENTS
Achieved and exceeded the set daily targets claims with expected quality.
Being a Top performer on process stacks for multiple quarters.
Provided training to the new hires.
Prepared cheat sheets to help process faster and reduce the errors on quality piece.
Worked along with the MIS for the preparation of daily activity reports.
Excellent team member.
Was appointed as a special Auditor for Team Members.
SKILLS & ABILITY
Meticulous with documentation.
Strong work ethic and a quick learner on time.
Pleasing conversation.
Ability to work together to reach better business solutions.
Encouraging the sub-ordinates to achieve a common goal.
Have knowledge of using various applications such as SAP and INCA.
PERSONAL DETAILS
Date of Birth: 11th June 1984
Marital Status Single.
Languages Known: English, Hindi and Sindhi.
Address: B.k.No.1028, Room No.9,
Section -23, Near Dassera maidan,
Ulhasnagar-421003.
References: Available on request
(Neetu Panjwani)
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