MERCEDES MARTIN

AV. CÓRDOBA **** * - **, CAPITAL FEDERAL, BUENOS AIRES.

Tel: +54-11-536*-****, Mobile: +54 9-11-593*-****. E-mail: acuhoo@r.postjobfree.com

Nationality: Argentine

Most Recent Activity: SAP CRM/SD Consultant, Deloitte Argentina (currently) Spanish Citizenship – EU Passport

PROFILE

I am a System Engineer from UTN – FRBA University with over 8 years as SAP CRM and SD Functional Consultant (certified 2015). I have experience in full project lifecycles

(implementations and upgrades) both local and international for a variety of different industries. Solid performance and skills for all phases of a project such as blueprinting, gathering requirements, solution architect design, construction, testing (unit and integration) and interfaces design integrating other SAP or non-SAP systems. I have great capacity for team working, under pressure and handling various task. I am very committed to my work and quality in my deliveries to the customer. I consider myself a very proactive and dynamic consultant, orientated to results and excellence achievement. I m a very good team player and I have good aptitudes to assume responsibility roles.

I have solid communications skills both verbal and written; strong organizational and time management skills as well as outstanding customer service. WORKING EXPERIENCE

Deloitte Argentina:

SAP SD Consultant – Belgrano Cargas y Logística S.A. October 2014 – Present

Industry: Transportation

Project: Re-Implementation of CRM (SAP CRM 7.0) & Support Modules: SD

2

SAP ERP Migration and Upgrade SAP CRM Consultant - Gobierno de la Ciudad de Buenos Aires

December 2013 – September 2014

Industry: Government

Project: Re-Implementation of CRM (SAP CRM 7.0)

Modules: CRM Sales-Services

Responsible for Business Blue Print Generation

Gap analysis and resolution

Configuring SAP CRM-Sales. Services Orders, Business Roles. Preparation and design of functional specs and technical documents for objects developed in SAP CRM (RICEFWS)

SAP CRM Consultant - Grupo Bancolombia - INNOVA Project (Medellín, Colombia)

December 2010 - November 2013 [3 FLC projects]

Industry: Banking

Project: Implementation of CRM. INNOVA-Bancolombia Project (SAP CRM 7.0 ) Modules: CRM Sales, Services, Marketing, Interaction Center Main Tasks: Responsible for Business Blue Print Generation: Enrolment Client Process Simplification and Massive Enrolment Process. Gap analysis and resolution, Configuring SAP CRM-Sales. Business Partners; Activity Management; Business Rules Framework (BRF). Web UI. SAP CRM-Sales. Products, Account Origination, Activity Management, Web UI, Actions, SAP CRM-Service. Services Order, Alert Management. Preparation and design of functional specs and technical documents for objects developed in SAP CRM.

Design and execution of Cutover Plan

Post Go-Live support.

Basis Consultant - Grupo Bancolombia - INNOVA Project (Medellín, Colombia) June 2009 - November 2010

SAP installation and maintenance for the Bancolombia Group of the following solutions:

SAP ERP 6.0

SAP CRM 2007

SAP Portal 7.0

SAP Solution Manager 7.0

SAP BI 7.0 – BOBJ 3.1

SAP PI 7.0

Integration with IBM (Websphere) y HP applications.

Integration with Bancolombia s Core (Finacle) system. Basis Consultant at Banco Columbia S.A.

3

November 2008 - April 2009

Industry: Banking

mySAP Netweaver & ERP Installation and Support

Platform Details: ECC 6.0, AIX, Oracle 9.2

SAP Basis/Netweaver Consultant - Gestion Compartida - Meteoro Project May 2008 - November 2008

Industry: Shared Services

4.6B to ECC 6.0 Upgrade Project

Platform Details: R/3 4.6C, ECC 6.0, BI 7.0, HP-UX 11, Red Hat 4.5, Oracle 9.2, Oracle 10g.

Principal Activities: R/3 4.6C to ECC 6.0 Upgrade, 9.2 to 10g Oracle Upgrade, Solution Manager Configuration, BI Installation, SEM Installation. Xioma Consulting Argentina:

SAP Security Consultant - Cencosud/Disco merge

July 2007 - May 2008

Industry: Retail

SAP Implementation and Merge Project

Platform Details: ECC 5.0, ECC 4.6C, BW 3.5, Red Hat Linux Enterprise, Oracle 9.2 Principal Activities: SAP Security activities during Implementation and Support IBM Argentina:

Unix Administrator (AIX) for Discover Financial Services 2006 - 2007

ISO 9001 team and Business Control

2006 - 2006

RFS Process Coordinator for AMEX Account

2003 - 2006

4

EDUCATION

Universidad Tecnológica Nacional (UTN - FRBA)

• Systems Engineering (2001-2007)

Axigma (Argentinian SAP Education Partner)

• SAP Sales & Distribution ECC6.0 Academy (2014 – certification in Process) LANGUAGES

• Spanish (native)

• English (advance & fluent: written and oral)

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