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Customer Service Representative

United States
April 24, 2016

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Myrna L. Greene

**** ******* ***** #** ( Fairfield, CA 94533 ( 707-***-**** (

Employment Objective

To obtain a rewarding customer service position where I can demonstrate my abilities and benefit the company

Highlights of Qualifications

Over15 years of successful Administrative and Customer Service experience

Excellent telephone communication skills

Expertise in anticipating and responding to customer needs

Able to work independently and as a team

Knowledge of general office machines and telephone system


Cash Handling Call Center Experience Office Skills

Excellent Customer Service Heavy Multiple Phones Typing (45wpm)

Payment Processing 10-key proficiency Microsoft Office

profile of experience

Customer Service Representative

Courteously handled and answered inbound calls while providing first class resolution

Prepare invoices for customer, and promptly answer customer queries on their account

Actively involved in resolving customer complaints ensuring excellent customer services

Provide outstanding customer service to existing customer

Make appropriate changes to resolve customers' problems


Greet customers entering establishment; maintained clean and orderly checkout areas

Establish or identify prices of goods, operate cash registers or optical price scanners

Ticket, arrange and display merchandise

Receive payment by cash, check, credit cards, vouchers, or automatic debits, balanced cash drawers

Issue receipts, refunds, credits, or change due to customers

Office Clerk

Assume receptionist duties, greet public, answer phone, route calls, and take messages.

Provide training to staff in all aspects of job duties

Instructed clients on how to change insurance plans and beneficiaries

Maintained and updated accurate customer records

Oversaw inventory control and ordered supplies

Collected data from customers and inputted information into computer

Work History

Night Auditor Motel 6 07/15- Present

Online CSR / Banker Wells Fargo 01/15- 05/15 Front Desk Clerk Hampton Inn & Suites 06/14- 01/15

Customer Service Associate/Cashier JC Penney 07/10- 06/14

Customer Service Representative Logisticare 11/08- 01/09

Customer Service Representative Convergys 09/07- 10/08

Office Clerk Kelly Services 04/04- 08/07

Customer Service Representative Prescolite, Inc. 03/98- 06/03


Diploma Received Pinole Valley High Pinole, CA

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