Myrna L. Greene
**** ******* ***** #** ( Fairfield, CA 94533 ( 707-***-**** ( acuhm5@r.postjobfree.com
Employment Objective
To obtain a rewarding customer service position where I can demonstrate my abilities and benefit the company
Highlights of Qualifications
Over15 years of successful Administrative and Customer Service experience
Excellent telephone communication skills
Expertise in anticipating and responding to customer needs
Able to work independently and as a team
Knowledge of general office machines and telephone system
Skills
Cash Handling Call Center Experience Office Skills
Excellent Customer Service Heavy Multiple Phones Typing (45wpm)
Payment Processing 10-key proficiency Microsoft Office
profile of experience
Customer Service Representative
Courteously handled and answered inbound calls while providing first class resolution
Prepare invoices for customer, and promptly answer customer queries on their account
Actively involved in resolving customer complaints ensuring excellent customer services
Provide outstanding customer service to existing customer
Make appropriate changes to resolve customers' problems
Cashier
Greet customers entering establishment; maintained clean and orderly checkout areas
Establish or identify prices of goods, operate cash registers or optical price scanners
Ticket, arrange and display merchandise
Receive payment by cash, check, credit cards, vouchers, or automatic debits, balanced cash drawers
Issue receipts, refunds, credits, or change due to customers
Office Clerk
Assume receptionist duties, greet public, answer phone, route calls, and take messages.
Provide training to staff in all aspects of job duties
Instructed clients on how to change insurance plans and beneficiaries
Maintained and updated accurate customer records
Oversaw inventory control and ordered supplies
Collected data from customers and inputted information into computer
Work History
Night Auditor Motel 6 07/15- Present
Online CSR / Banker Wells Fargo 01/15- 05/15 Front Desk Clerk Hampton Inn & Suites 06/14- 01/15
Customer Service Associate/Cashier JC Penney 07/10- 06/14
Customer Service Representative Logisticare 11/08- 01/09
Customer Service Representative Convergys 09/07- 10/08
Office Clerk Kelly Services 04/04- 08/07
Customer Service Representative Prescolite, Inc. 03/98- 06/03
education
Diploma Received Pinole Valley High Pinole, CA