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Manager Customer Service

Location:
Little Falls, NJ
Salary:
55,000
Posted:
April 24, 2016

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Resume:

CATHERINE A. GARRABRANT

** ******** *******

Bloomfield, NJ 07003

973-***-**** /e-mail: acuhjs@r.postjobfree.com

SUMMARY

Over ten years of experience in television and video technologies

Expertise in online digital platforms

Five years in management and supervising roles

Five years in project management

Expertise in client relations, delegation and program coordination

Ensured quality, achieved cost saving measures, increased productivity and improved client expectations

PROFESSIONAL EXPERIENCE

MATTEL FISHER-PRICE/ HIT ENTERTAINMENT - NEW YORK, NY

Content Services/Home Entertainment Senior Coordinator, June 2013- Present

Coordinated and produced the creation of DLT's for up to fifty home entertainment DVD and Digital Hit Entertainment brands each year. Assisted in the day-to-day production and fulfillment of content to retail platforms. Managed quality control of DVD and BD check discs with outside vendors to ensure quality. Researched content for new DVD releases to ensure that selection of content is available and/or that the selection can be amended, dependent upon availability without compromising release timelines. Accessed content not available in the US by liaising with UK Technical Services regarding timelines and delivery. Liaised with internal departments regarding content to help avoid problems that might affect the release of content. Commissioned and coordinated with all 3rd party suppliers regarding DVD audio and edit work. Check disk approval and supplied and advised on any final fixes before delivering final DLT. Compiled and issue appropriate paperwork and logged all new assets into internal tape library. Supplied duplicate DVDs on request.

CINEDIGM ENTERTAINMENT - NEW YORK, NY

Media Traffic Coordinator, October 2011-February 2013

Tracked incoming and outgoing materials for DVD and digital deliveries including masters, hard drives, audio files, captions files, art & metadata. Communicated with production personal and client managers for features scheduled for digital platforms. Head communicator with licensors and filmmakers about receiving deliverables for digital platforms and DVD encoding. Main source for client managers regarding licensor and filmmaker outreach. Initiated master QC and follow up with post houses for reports. Trafficked masters to encoding, authoring and post houses for timely delivery. Generated production purchase orders, obtained approvals and distributed copies to vendors. Updated production department on status of materials and required follow up. Tracked hard drives, backing up digital files, and returning materials to outside vendors. Obtained sign offs on DVD menu pages, DVD-Rs and check discs, and communicate results to vendors. Reviewed menus and discs as requested. Provided general assistant duties for management including scheduling meetings, filing, shipping, sending messengers and follow up with authoring houses and outside vendors.

A&E NETWORKS - NEW YORK, NY

Media Assets Coordinator, 2010-2011

Researched and serviced requests for edit sessions, including pulling corresponding media asset materials. Prepared shipments between library locations and to vendors, and processed and scheduled orders for media duplication. Responsible for the entry of all submitted media into the library database. Juggled multiple tasks within tight deadlines, including great attention to detail with excellent customer service attitude. Processed all incoming and outgoing media shipments between library locations and vendors. Assisted with Media Asset Service projects, tasks and incentives. Worked closely with duplication vendors to insure the timely and accurate processing of all dub orders. Provided general support and back-up to other Media Asset Service personnel. Pulled all media materials housed in library locations in time to meet edit sessions.

NBC UNIVERSAL MEDIA WORKS - NEW YORK, NY

Broadcast Operations Specialist/Coordinator, 2008- 2009

Ensured program continuity and program schedule by reducing errors. Contributed to important aspects of day-of-air distribution of programming to over 200 station affiliates. Imported and initiated critical information into on-air scheduling systems. Collaborated and coordinated programming distribution with Entertainment, News, Sports, and Network personnel. Overhauled and modified broadcast schedule to accommodate special programming events and/or issues.

LIFESKOOL AND SPORTSKOOL VIDEO ON DEMAND (CABLEVISION) - NEW YORK, NY

Manager of Operations, 2007- 2008

Supervised all post-production and operations for expediency. Administered meetings with Operations staff, General Manager and Vice President. Implemented and improved weekly schedules for program production. Delegated international projects and deliverables to ensure easy workflow. Improved communication with Programming, Marketing and Public Relations departments.

DUPLICATION SERVICES - NEW YORK, NY

Scheduling Production Manager, 2006- 2007

Coordinated incoming projects to ensure precise and timely completion. Distributed information to dubbing, scheduling and shipping departments for expedition. Addressed client questions to increase productivity and company revenue. Prepared and executed projects that improved client expectations.

VOLTAGE VIDEO (MATCHPOINT MEDIA) - NEW YORK, NY

Creative Services Production Manager, 2002-2006

Spearheaded and scheduled video production projects including all pre-and post-production procedures. Oversaw million dollar clients and accounts by delegated pricing, project development and facility operations. Reconciled billing purchase orders to ensure accuracy of pricing and cost saving measures.

EDUCATION

Bachelor of Arts in Communications, Lycoming College, Williamsport, PA.

COMPUTER SKILLS

Microsoft Office Suite, Adobe Photoshop, Gabriel, Filemaker Pro, Quickbooks, PowerPoint, ScheduALL, Lotus Notes, FTP, Aspera, Oracle, On-line social medias, Compass Database Scheduling System, Affiliate Partnership Tool, WinMLS system, Delivery mailing systems.



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