Information Technology
Resume:
INFORMATION TECHNOLOGY PROFESSIONAL
Goal-oriented IT professional with experience in IT support, network administration and configuration to support growing business information technology service needs. I possess a keen ability to define requirements, develop value-added solutions, and execute technical solutions.
Primavera, SQL, scripting, project management
Microsoft office Applications, SharePoint, exchange server, VMWare
LAN/WAN, Configuration, routing protocols, VPN Communication Protocols
Wireless Networking, Windows Server, Asset management, firewall configuration
Cisco Routers, Switches and VLANs
Linux, Active Directory, Software and Hardware Configuration
EDUCATION
Information Technology Professional (Post Graduate) Lambton College Canada 2015
B.Eng. Information and Communication Technology 2011
SKILLS
Ability to prioritize, and reprioritize work as required
Excellent written and verbal communication skills
Strong troubleshooting and problem solving skills
Team player with ability to work autonomously
Demonstrated ability to gain knowledge quickly, follow safety precautions
Execute designs according to the taste of clients using standard industry procedures and technology
Manage and implement disaster recovery
Perform installation, configuration, diagnosing, preventive maintenance and basic networking of computer devices
CERTIFICATIONS
Primavera P6 2016
Operating systems: windows 7, windows 8.0/8.1, windows server 2008, Linux 2015
Windows server Active directory (640) 2015
Microsoft certified solution Associate 2015
Windows Server 2008 Network Infrastructure 2015
Microsoft Certified Professional - Configuring Windows 7 2015
Windows Server 2008 Applications Infrastructure, Configuring 2015
Information Technology Infrastructure Library (ITIL V3) 2014
ASSE (American Society of Safety Engineers) 2014
CompTIA Project+ 2014
CompTIA A+ 2014
CCNA 2010
EXPERIENCE
Internship Ontario Power Generation (OPG), Bowmanville, ON Jan 2016 –Date
Support the First Line Manager (FLM)
Recommend opportunities from improvement to planning methods based on maintaining an up- to-date awareness of section work systems, state-of-the-art cost and scheduling, project management techniques/methods and new developments in computer software applications
Develop and provide specified on-the-job (OJT) training to section staff related to introduction of new methods and technology
Provide assistance to section and station staff (e.g. FLM, Cost & Scheduling, Cost & Scheduling Analyst, Work Control Team Leader, Project Manager, Work Coordinator)
Monitor and analyze schedule and cost performance for tasks/projects/work programs as assigned, including
Analyze data, using computerized (SQL), as well as manual systems
Trouble-shoot and attempt to resolve standard and non-standard problems.
Assist in the analysis of task/project performance using standard project management techniques including variance analysis and earned value analysis
Rogers Customer service representative (Atelka, Sarnia, ON) Sept –Dec 2015
Resolve customer complain via phone or email
Assist customers with placement of orders and maintains customer records by updating information
Resolving service problem by clarifying customer’s complaints, determining the cause of the problem and selecting and explaining the best solution to solve the problem
Expediting correction or adjustments and following up to ensure resolution
Contributing to team effort by accomplishing relayed results as needed
Computer Literacy Tutor, Hussey College Mar 2012 –Feb 2013
Monitored and repaired computer network equipment
Prepared lesson plans for students
Carried out practical hands for students to aid their understanding
Impacted knowledge of computer and Peripherals to students
IT Helpdesk Support, Shell Development Company Feb 2010- Mar 2010
Troubleshoot and configured Cisco and non-Cisco switches, routers
Installed and configured computer hardware, software, systems, networks, printers and scanners.
Assisted in PC provisioning, user-account set up and password reset
Troubleshoot IP addressing and DHCP-related issues
Handled remote connectivity issues and LAN/WAN, VPN connectivity issues.
Troubleshoot networks, systems, and applications to identify and correct malfunctions and other operational difficulties
Provided first line support for Windows-based servers (2008R2) and support for HP
Managed and administered Microsoft active directory and Linux related systems
PROJECTS
Project Manager, Kaycee Safety Education Project, Lambton College Jul –Aug 2015
The purpose of this project was to extract requirements from a given Request for Proposal (RFP) and provide proposed solution to each of the requirements identified in the proposal.
The project involved designing a medium scale Microsoft Windows domain based networks to provide specified IT services in a medium scale organization. I was the Project manager in a group of 7 other students and was able to pair each student according to the Work Breakdown Structure (WBS) of the project. I was accountable for the overall project of the team and the deliverables were met at the end of the project.
PC Technician, Phoenix Project, Millennium Corporation (Sarnia, ON) Sep 2014- Jul 2015
It’s a project that involved the repair and refurbishing dilapidated computers for use and donation to developing countries.
My duties in the project entailed:
Troubleshooting and repairing end user computers, replacement of some hardware components such as hard disks and RAM.
Operating Systems Upgrade (from various versions of windows to the other such as windows 7, windows 8 and 8.1).
Performance of stress test on the computers with software such as heavy load to benchmark hardware components and patch management.
VOLUNTEER
IT assistant Good Will Stores (Sarnia, Canada) Jan –Apr 2015
Sorting and packaging computer parts
Refurbishing and repair of computer systems
Cleaning of the Office location
Handled work on site with little or no supervision
REFERENCES
Charlie Qaqish
SECTION MANAGER
ONTARIO POWER GENERATION (OPG), BOWMANVILLE, ON
Dave Irvine
519-***-**** ext 3407
Site Manager, Millennium Corporation, Sarnia Ontario.
****.******@*******.**.**
Emeka Nnadi
*****.*****@*****.***
SUPERVISOR
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