Sales Customer Service

DIRK THURSTON

*** ********* **. ● Madison, Alabama 35758 ● 954-***-**** ● ************@*****.*** A highly motivated individual with extensive experience in communications management, customer service, product marketing, promotion analysis, public relations and writing. EDUCATION

Florida A&M University, Tallahassee, Florida

Bachelor of Science, Political Science, 2002

Minor in Economics

Professional Human Resource (PHR) Certificate, 2008 PROFESSIONAL EXPERIENCE

Auto Nation I rving, Texas

Finance and Insurance Associate February 2013 – January 2014

● Finalizing sales reports

● Developing sales plans

● Participating in sales events

● Maintaining contact with clients

● Ensure all necessary paper work is obtained efficiently and correct with each transaction and fully compliant with local, state and federal guidelines

● Set and track personal sales goals on a daily, weekly, monthly and yearly basis

● Review daily monthly and yearly forecasts

Mercedes Benz Miami, Florida

Assistant Manager June 2011 – January 2013

● Assist General Manager in overseeing floor

● Provide excellent service to customers

● Manage day to day operations of high volume business

● Track and manage budgets

● Provide hands on support to team

● Coached sales associate, team leads, and clerks on human resource related issues US Census Bureau Dallas, TX

Field Operation Supervisor & Recruiting Assistant October 2009 – July 2010

● Supervised a team of 70 employees through 10 direct reports

● Conducted development plans to ensure optimal work performance for each employee

● Provided instructions and guidance to improve production

● Conducted individual and group training sessions on a weekly basis to educate staff on field operation procedures, supervisory and administrative responsibilities ACTIVITIES

● Ghostwriter for Dr. James Dragun, ‘W hat’s Next, R emoving The Economic Veil For God’s Children’ ( 2008 2009)

● Owner/Founder of Thurston Publishing (2006 2007) LATAU MARTIN

Résumé ● Page 2

● Ghostwriting for various biographies and/or documentaries (2006 current)

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