Customer Service Assistant
Resume:
Norman I. Valenton
*** ******** **. ****** ******** Pasig City
***********@*****.***
Career Objective: To gain the position of a Logistic Assistant/Web Fulfillment officer wherein my skills and experience will contribute towards the growth of the organization.
Core Competencies:
• Almost 6 years of progressive experience in logistic operations
• Fulfill international shipment and local shipment.
• Demonstrated time management, planning, and organizational skills
• Effective written and verbal communication skills
• Comprehensive knowledge of database software, project management.
• Proficient in Microsoft Word, Excel and the Internet
• Proven track record of supervising and monitoring materials
• Ability to take initiatives and work under minimal supervision
• Knowledge of logistic operations like distribution, transportation.
Educational summary and Certifications:
• Under Graduate Bachelor's degree in BS BIOLOGY,
Cavite State University 2005
• 2 year course Graduate Computer Science, Gateways Institute of Science Institute 2009
Working Experience
Skin Prescriptive Marketing Incorporation (VMV)
15 D Rufino Tower Ayala Avenue Makati City
2009-Present
Logistic Assistant /Fulfillment officer
Responsible for making shipment arrangement as per customer's requirements
• Assigned the tasks of handling customer complaint and implementing corrective action
• Responsible for communicating with customers on daily requirement and orders
• Assisted Logistic Officer in identifying and selecting emergency supplies and equipment according to supply procedures and procurement specifications
• Prioritizes items for dispatch as well as prepare distribution plans
• Performed any duties related to logistics and supply operations under the instructions of Logistics Officer
• Monitor customers’ shipment closely to ensure order fulfillment
• Provide and improve customer service to support business activities
• To competently handle both simple and complex requests, products, systems and accounts with advanced knowledge of process and systems.
• To consistently meet average productivity transaction targets on a daily basis.
Areas of Interest:
• To Identify areas for productivity gain and continuous improvement in the field of Logistics
• To develop logistics contingency plans and carry out methodologies and tools to enable effective execution of logistic plans
• Ability to prepare additional training to achieve high working standards
• To play an active role in planning and managing special logistics operations
Personal Details:
Name: Norman Valenton
Date of Birth: 25.11. 1983
Employment Status: Permanent
Relationship Status: Single
References:
Mr. Christopher Estrella
Logistic Officer
Sta. Rosa, Laguna
Cell: 092********
Email: **********@********.***
Ms. Karen Nina Del rosario
Logistic Assistant Manager
Quezon city
Cell: 090********
Email: *************@********.***
Contact this candidate