Customer Service Accounting
Resume:
Lisa Michelle Marquez
**** ***** **** ****, *** *3-105, Fleming Island, FL 32003
Email: **************@*****.***
SUMMARY OF QUALIFICATIONS
** **** ***** ** **** Handling and Customer Service Enthusiastic, multifunctional team member
Great under pressure and experienced in following policies and procedures Crafty, positive, and can-do attitude, exceed in quotas and goals Office managing work independant
EDUCATION
Associate Degree in Accounting – Louisiana Technology College ( Sowela) Oakdale, LA RELEVANT ACCOMPLISHMENTS
CUSTOMER SERVICE AND MARKETING
Quickly resolving customers complaints
Skilled multitasker
Consistently meeting high marketing goal with decorative ideas CASH HANDLING AND POLICIES AND PROCEDURES
As a commercial teller handled high values of cash
Ordered vault money and balanced vault: working with armored security company
Followed all policies during a robbery
Adhered to procedures on cashing checks and opening accounts MANAGEMENT & ADMINISTRATION
Managed 50 plus people
Problem solved customer complaints and employees
Set goals and designed campaigns to market products
Operated fast, friendly clean work environment
Monitored work schedules
Cost efficient planning to avoid overtime
Budget financial statements
BOOKKEEPING & ACCOUNTING
Access computerized financial statements
Calculate, prepare, and issued account statements
Confidentially monitored accounts
Perform general office duties
BANKING & LOAN PROCEDURES
Conducted background credit checks
Strictly followed government guidelines regarding cashing checks, including 2-party checks and checks made payable to minors
Resolved debit card transaction disputes
Trusted advisor regarding financial products including retirement 401K and savings accounts, debit/credit cards, mortgages, auto loans and personal lines of credit VOLUNTEER & COMMUNITY INVOLVEMENT
Manged Mutiplute task goals
Increase goals for fundraisers
Leadership advisor to summer camps
Changelled other team members to meet goals
COMPUTER SKILLS
Microsoft Word/ Excel/ Spreadsheet/ PowerPoint/ Access
Preachtree Accounting
Typing 40 mpm
10-key accuaracy
WORK HISTORY
Customer Service Manager Walmart Leesville, LA 04/2018-01/2020 Non Profit Advisor Childern's Mircle Network Leesville, LA 04/2018-01/2020 Loan Processor Your Credit Inc Alexandria, LA 11/2017-02/2018 Assitant Manager Check Into Cash Alexandria, LA 02/2017-11/2017 Retail Banker II Woodforest Bank Alexandria, LA 02/2016-08/2016 Volunteer Leader Mt Hope Baptist Oakdale, LA 08/2013-06/2016 Bookkeeper Mid-State Marketing Alexandria, LA 08/2006-05/2008 Student Worker Louisiana Tech College Oakdale, LA 08/2004-12/2005 Cashier Grand Casino Kinder, LA 08/2001-08/2003
Teller/ New Accounts First Federal of Allen Oberlin, LA 08/199-05/2001 Commercial Teller Bank One Mesquite, TX 1996-1997
Lisa Michelle Marquez
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