Lisa Michelle Marquez

**** ***** **** ****, *** *3-105, Fleming Island, FL 32003

318-***-****

Email: acuhbd@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

** **** ***** ** **** Handling and Customer Service Enthusiastic, multifunctional team member

Great under pressure and experienced in following policies and procedures Crafty, positive, and can-do attitude, exceed in quotas and goals Office managing work independant

EDUCATION

Associate Degree in Accounting – Louisiana Technology College ( Sowela) Oakdale, LA RELEVANT ACCOMPLISHMENTS

CUSTOMER SERVICE AND MARKETING

Quickly resolving customers complaints

Skilled multitasker

Consistently meeting high marketing goal with decorative ideas CASH HANDLING AND POLICIES AND PROCEDURES

As a commercial teller handled high values of cash

Ordered vault money and balanced vault: working with armored security company

Followed all policies during a robbery

Adhered to procedures on cashing checks and opening accounts MANAGEMENT & ADMINISTRATION

Managed 50 plus people

Problem solved customer complaints and employees

Set goals and designed campaigns to market products

Operated fast, friendly clean work environment

Monitored work schedules

Cost efficient planning to avoid overtime

Budget financial statements

BOOKKEEPING & ACCOUNTING

Access computerized financial statements

Calculate, prepare, and issued account statements

Confidentially monitored accounts

Perform general office duties

BANKING & LOAN PROCEDURES

Conducted background credit checks

Strictly followed government guidelines regarding cashing checks, including 2-party checks and checks made payable to minors

Resolved debit card transaction disputes

Trusted advisor regarding financial products including retirement 401K and savings accounts, debit/credit cards, mortgages, auto loans and personal lines of credit VOLUNTEER & COMMUNITY INVOLVEMENT

Manged Mutiplute task goals

Increase goals for fundraisers

Leadership advisor to summer camps

Changelled other team members to meet goals

COMPUTER SKILLS

Microsoft Word/ Excel/ Spreadsheet/ PowerPoint/ Access

Preachtree Accounting

Typing 40 mpm

10-key accuaracy

WORK HISTORY

Customer Service Manager Walmart Leesville, LA 04/2018-01/2020 Non Profit Advisor Childern's Mircle Network Leesville, LA 04/2018-01/2020 Loan Processor Your Credit Inc Alexandria, LA 11/2017-02/2018 Assitant Manager Check Into Cash Alexandria, LA 02/2017-11/2017 Retail Banker II Woodforest Bank Alexandria, LA 02/2016-08/2016 Volunteer Leader Mt Hope Baptist Oakdale, LA 08/2013-06/2016 Bookkeeper Mid-State Marketing Alexandria, LA 08/2006-05/2008 Student Worker Louisiana Tech College Oakdale, LA 08/2004-12/2005 Cashier Grand Casino Kinder, LA 08/2001-08/2003

Teller/ New Accounts First Federal of Allen Oberlin, LA 08/199-05/2001 Commercial Teller Bank One Mesquite, TX 1996-1997

Lisa Michelle Marquez

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