Customer Service Human Resources
Resume:
Carmen P. Wattley Johannes
Miami, FL 33168
***************@*****.***
Summary: I am an Administrative Assistance/Customer Service Representative seeking employment with a company where I can use my talents and skills to grow and expand the company. Furthermore, I want to succeed in a stimulating and challenging environment, building the success of the company while I experience advancement opportunities. I possess the ability to adapt to any work environment and communicate well with others by providing information in response to inquiries about products/services - and handle/resolve complaints. I also have great experience with typing, file maintenance, and basic computer skills. When working I make sure to be attentive and pay close attention to detail.
Skills: Technology Administrative Qualities
Word
Scheduled office trainings
Communicator
Excel
Documents analyst
Self-Motivated
Outlook
Data Entry
Hard worker
PowerPoint
• Scanners
Team Player
20 yrs. Customer service
Punctual
Typing 45-50 W.P.M.
Human Resources
Ethical
EMPOYMENT HISTORY:
The Department of Children and Families Auditor/Administrative 05/2015 – 09/2015 Miami, FL
Supervisor: Ian Flaury, 786-***-****) may be contacted
Prepare clients license
Tracking information and notifying clients by email.
Input documents into the company database
General correspondence, emailing, faxing, scanning
Nine years’ experience customer service/making travel arrangement for various trainings
Administrative Assistant I Center for Families and Child Enrichment, Inc. 12/2005-2013 Miami, FL
Supervisor: Kerry Lewis, 305-***-**** may be contacted.
Scheduled and prepared information and documents for various meetings
Seven years’ experience keeping activity calendar for upcoming events.
Input documents into the company database.
Filed notices and confidential documents with court.
Transmits work electronically to other locations.
Seven years’ experience working alongside Quality Assurance Administrators to ensure HIPPA guidelines are followed.
Finger printed for background screening between 5 to7 clients and prospective employees on a daily basis.
Created a system that assisted the management and supervisors with irate clients that denied receiving important notifications from the company.
Paralegal Specialist Office of the Attorney General (OAG) 10/2001-12/2005 Davie, FL
Supervisor: Nakeitha Sweeting Hodrick, Esq. 786-***-****
Receive incoming calls and route them to various departments.
Responsible for preparing and filing court documents.
Mass mailing of correspondences to clients on a daily basis.
Four years’ experience tracking and locating missing parents via newspaper.
Paralegal Specialist/Administrative Secretary Department of Children and Families 03/1993 – 10/2001 Miami, FL
Supervisor: Karien Saint Cyr, 786-***-****
Dealt with abused, neglected and abandoned children’s information on a regular basis.
Assisted attorneys, clients, management with court assignments.
Completed assessments and analysis reports.
Reviewed, analyzed and organized departmental documents.
Distributed files and managed confidential information pertaining to clients.
Supervised staff at the absence of the supervisor.
Education:
Le Cordon Bleu Culinary College Associate of Science Degree in Culinary 2/2010 Miramar, FL
Certifications:
ManageFirst Program, Management, Supervision
Customer Service and Human Resources
References: Furnished upon request
Contact this candidate