Experienced Business Analyst with strong Analytical skills, Software Implementation skills and Problem Solving skills
5+ years Information Technology experience.
Experience writing functional specification, business and system analysis.
Knowledge of requirements gathering and business process modeling.
Working experience with retail POS solutions such as POS registers and POS peripheral.
Experience with System Development Life Cycle (SDLC) and System Development process.
Hyperion Planning and Essbase implementation experience.
Experience with implementing, configuring and maintaining software applications.
Exposure to PeopleSoft-PeopleCode, PeopleTools.
Knowledge writing and analyzing Functional and Non-Functional Requirements Documents.
Self-motivated and results driven with strong analytical, problem solving, multi-tasking and time management skills.
Advanced experience with Microsoft Excel and Hyperion.
Willing to learn the business from the ground up.
Outstanding written, oral and face –to- face communication skills.
Detailed oriented, team player, strong organizational skills and ability to prioritize.
Effective interpersonal skills and Customer Service Experience.
Packages: Enterprise Performance Management Architect (EPMA) Oracle Hyperion Planning, Financial Reporting, Essbase, SmartView, Oracle Data Relationship Management (DRM), MS OFFICE (Word, Excel, Access, PowerPoint), Visio.
Operating Systems: Windows XP, Windows Server 2000, 2003, 2008
Databases: SQL Query, MS-Access 2010, Oracle Database
BS in Business Computer Information Systems, St. Cloud State University - St. Cloud, MN - 12/03
NetWise Technologies Atlanta, Ga 02/2015 – Present
Business Development Manager
Prospect for potential new clients and turn this into increased business.
Research and build relationships with new clients.
Accenture 01/2012 – 02/2015
Software Engineering Analyst/Business Analyst
Collaborated to gather business requirements to developed Hyperion Financial Reports.
Analyzed and translated business requirements into functional requirements.
Translated Business Requirement Documents (BRD) into functional specifications.
Developed Reports using Hyperion Financial Reporting Studio and Excel SmartView.
Performed Oracle Hyperion Essbase Data Load.
Acted as SME during design, development and testing phases of project.
Created and Executed Unit Test Case and managed defect.
Researched, gathered information and prepared Design Documentation.
Hyperion administration monitoring services, provisioning users, troubleshooting user issues.
Implemented Knowledge Article and trained end users.
Liaison between the Business and Development Team.
NetWise Technologies Atlanta, Ga 04/2011 – 03/2012
Help Desk Analyst
Performed remote maintenance on Windows Server
Tier 2 end user support
Monitor server performance, CPU utilization, memory commit charge to identify trends and variances.
Exchange server 2000-2010 administration
Support Active Directory
Administered operating system, security updates and configuration changes.
Installed and configured new software
Adding, removing, or updating user account information, resetting passwords.
Subex Technologies - AT&T, Alpharetta, Ga 08/2009 – 05/2010
IT Provisioning Administrator
Implemented security measures to ensured computer Systems and Applications security.
Audited and managed user profile to ensure information security
Implemented Security for users and groups using Internal Authentication Tools
Career Connection Inc - IBM, Atlanta, GA 1/2005 – 7/2008
Provided Technical Support on Point of Sale (POS) hardware, software and peripherals.
Identify root causes of customer issues, researched, analyzed, troubleshoot to resolve issues and communicated action plan
Proactively Monitored and Updated service call activity to enhance delivery standards.
Tracked and maintained break-fix service activities to ensure standard service delivery
Gathered and documented information needed to resolve or escalate deployment issues.
Managed timely installation and conversion of products through entire implementation cycle.
Developed and updated reports.