Experienced Business Analyst with strong Analytical skills, Software Implementation skills and Problem Solving skills

EXPERIENCE SUMMARY

5+ years Information Technology experience.

Experience writing functional specification, business and system analysis.

Knowledge of requirements gathering and business process modeling.

Working experience with retail POS solutions such as POS registers and POS peripheral.

Experience with System Development Life Cycle (SDLC) and System Development process.

Hyperion Planning and Essbase implementation experience.

Experience with implementing, configuring and maintaining software applications.

Exposure to PeopleSoft-PeopleCode, PeopleTools.

Knowledge writing and analyzing Functional and Non-Functional Requirements Documents.

Self-motivated and results driven with strong analytical, problem solving, multi-tasking and time management skills.

Advanced experience with Microsoft Excel and Hyperion.

Willing to learn the business from the ground up.

Outstanding written, oral and face –to- face communication skills.

Detailed oriented, team player, strong organizational skills and ability to prioritize.

Effective interpersonal skills and Customer Service Experience.

SKILLS

Packages: Enterprise Performance Management Architect (EPMA) Oracle Hyperion Planning, Financial Reporting, Essbase, SmartView, Oracle Data Relationship Management (DRM), MS OFFICE (Word, Excel, Access, PowerPoint), Visio.

Operating Systems: Windows XP, Windows Server 2000, 2003, 2008

Databases: SQL Query, MS-Access 2010, Oracle Database

Educational Qualifications:

BS in Business Computer Information Systems, St. Cloud State University - St. Cloud, MN - 12/03

PROFESSIONAL EXPERIENCE

NetWise Technologies Atlanta, Ga 02/2015 – Present

Business Development Manager

Prospect for potential new clients and turn this into increased business.

Research and build relationships with new clients.

Accenture 01/2012 – 02/2015

Software Engineering Analyst/Business Analyst

Collaborated to gather business requirements to developed Hyperion Financial Reports.

Analyzed and translated business requirements into functional requirements.

Translated Business Requirement Documents (BRD) into functional specifications.

Developed Reports using Hyperion Financial Reporting Studio and Excel SmartView.

Performed Oracle Hyperion Essbase Data Load.

Acted as SME during design, development and testing phases of project.

Created and Executed Unit Test Case and managed defect.

Researched, gathered information and prepared Design Documentation.

Hyperion administration monitoring services, provisioning users, troubleshooting user issues.

Implemented Knowledge Article and trained end users.

Liaison between the Business and Development Team.

NetWise Technologies Atlanta, Ga 04/2011 – 03/2012

Help Desk Analyst

Performed remote maintenance on Windows Server

Tier 2 end user support

Monitor server performance, CPU utilization, memory commit charge to identify trends and variances.

Exchange server 2000-2010 administration

Support Active Directory

Administered operating system, security updates and configuration changes.

Installed and configured new software

Adding, removing, or updating user account information, resetting passwords.

Subex Technologies - AT&T, Alpharetta, Ga 08/2009 – 05/2010

IT Provisioning Administrator

Implemented security measures to ensured computer Systems and Applications security.

Audited and managed user profile to ensure information security

Implemented Security for users and groups using Internal Authentication Tools

Career Connection Inc - IBM, Atlanta, GA 1/2005 – 7/2008

Project Support:

Provided Technical Support on Point of Sale (POS) hardware, software and peripherals.

Identify root causes of customer issues, researched, analyzed, troubleshoot to resolve issues and communicated action plan

Proactively Monitored and Updated service call activity to enhance delivery standards.

Tracked and maintained break-fix service activities to ensure standard service delivery

Gathered and documented information needed to resolve or escalate deployment issues.

Managed timely installation and conversion of products through entire implementation cycle.

Developed and updated reports.

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