Customer Service Maintenance
Resume:
JAI'LOVEIA YOUNG
**** **** **** Oakland, CA ****** Phone: 510-***-***** Email: ***********@*****.***
Objective: Warehouse Maintenance
HIGHLIGHT OF SKILLS:
HOUSEKEEPING * PAINTING * CARPENTRY * SALES * GENERAL MAINTENANCE
SHIPPING&RECEIVING LOGISTICS MANAGEMENT CUSTOMER RETENTION MICROSOFT SUITE
D.O.T. MEDICAL ENDORSED ROUTE PLANNING/ANALYSIS INVOICING/CREDIT SALES OPERATIONS MANAGEMENT
VENDOR CONTRACTS ACCOUNTS PAYABLE/RECEIVABLE ASSET PROTECTION SAFETY MANAGEMENT INVENTORY
PRODUCTIVITY IMPROVEMENT INTERPERSONAL SKILLS FORKLIFT DRIVER
CARPET CLEANING * WINDOW WASHING * INFECTIOUS CLEANING * STRIPPING AND WAXING
COMMERCIAL /RESIDENTIAL PROPERTY MAINTENANCE
Follows procedures for the use of chemical cleaners and power equipment, in order to prevent damage to floors and fixtures.
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Monitors building security and safety by performing such tasks as locking doors after operating hours and checking electrical appliance use
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to ensure that hazards are not created.
Moves heavy furniture, equipment, and supplies, either manually or by using hand trucks.
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Mows and trims lawns and shrubbery, using mowers and hand and power trimmers, and clear debris from grounds.
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Notifies managers concerning the need for major repairs or additions to building operating systems.
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Removes snow from sidewalks, driveways, and parking areas, using snowplows, snow blowers, and snow shovels, and spread snow melting
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chemicals.
Requisitions supplies and equipment needed for cleaning and maintenance duties.
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Cleans windows, glass partitions, and mirrors, using soapy water or other cleaners,
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sponges, and squeegees.
WAREHOUSE REPRESENTAIVE
Coordinate or perform activities associated with shipping, receiving, distribution, and transportation.
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Design, implement, and evaluate staff training and development programs, customer service initiatives, and performance measurement criteria.
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Develop and/or update procedures, policies, and standards.
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Discuss work problems or grievances with union representatives.
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Keep informed of provisions of labor-management agreements and their effects on departmental operations.
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Maintain records pertaining to inventory, personnel, orders, supplies, and machine maintenance.
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Make recommendations to management concerning such issues as staffing decisions and procedural changes.
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Plan for and coordinate office services such as equipment and supply acquisition and organization, disposal of assets, relocation, parking, maintenance,
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and security services.
Participate in the work of subordinates in order to facilitate productivity or to overcome difficult aspects of work.
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Provide employees with guidance in handling difficult or complex problems, and in resolving escalated complaints or disputes.
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Research, compile, and prepare reports, manuals, correspondence, and other information required by management or governmental agencies.
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Resolve customer complaints, and answer customers' questions regarding policies and procedures.
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Consult with managers and other personnel to resolve problems in areas such as equipment performance, output quality, and work schedules.
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Coordinate activities with other supervisory personnel, and with other work units or departments.
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Develop work schedules according to budgets and workloads.
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Discuss job performance problems with employees in order to identify causes and issues, and to work on resolving problems.
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Work History:
02/2010-012/2013 Custodian, Oakland Unified School District, Oakland, CA
02/2011-01/2012 Warehouse Manager, Trend Cities, Berkeley, CA
01/2008-01/2010 Maintenance, Ross & Sutter Property's, Sacramento, CA
Education:
OSHA Safety and awareness for Commercial/Residential Upkeep, Oakland, CA 2011
Powered Industrial Truck Safety- Turner Safety Inc. Oakland, CA
Fed-OSHA 1970.178 & Cal- OSHA 3668 Standards-Forklift Certified
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