Customer Service Sales

Brian Chen

**** *********** ******

Toronto, Ontario

647-***-****

*.******@*****.***

Skills

●Patient

●Works well under pressure and time constraints

●Self-starter, always looking to be more efficient

●Leader, helping teammates achieve results together

●Customer service excellence; thrive when working and keeping customers happy

Experience

SEPTEMBER 2015 - PRESENT

Combined Insurance, Toronto - Sales Leader

●Develop plans and action to achieve weekly targets

●Organize daily activity structures to include team training and education

●Recruited and trained new team members to become independent agents in the field

●Meet old clients to maintain relationship and to service their account

●Create and build new relationships to bring in new business

SEPTEMBER 2013 - APRIL 2015

Channel Zero, Toronto - Master Control Operator

●Ensure all programming met CRTC standards for broadcasting

●Communicate with stations across the US and Europe to record and monitor live programming

●Create and organize shows to air on spreadsheet for daily and weekly programming (ie. dictate the TV Guide)

APRIL 2011 - APRIL 2015

Freelance Videographer, Toronto - Self-Employed

●Create and build new relationships with potential clients

●Create videos starting with an idea, to pre-production, production, and through to post-production

●Handle all planning and recruiting for team to produce video on a per project basis

Education

SEPTEMBER 2007 - OCTOBER 2012

York University, North York - History, BA

●Trained and practiced communication skills via essays, reading and debates; reinforced the importance of proper speech and written communication

SEPTEMBER 2010 - APRIL 2012

Seneca College, North York - Television Broadcast

●Trained for hands-on development and production of audio visual media and the importance of teamwork with so many moving parts in a big project

References Available Upon Request

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