Customer Service Assistant

SHERRI TRICE

*********@*****.***

***** ******* **** ** ****: 740-***-****

Utica, OH 43080 Cell: 740-***-****

EMPLOYMENT PROFILE

Successful record as a team player with customer service oriented results, an in-depth knowledge of database and software applications. Flexible fast learner with strong work ethic.

YouthBuild Columbus Community School Columbus, OH July 2009- Oct 2015

Technology Instructor, Desktop Support, Attendance Supervisor and AmeriCorps Manager

Taught Microsoft Office Certification and keyboarding for students enrolled at YouthBuild

Worked with students on attendance which improved 15% over prior years

Updated and repaired computers and assisted with imaging computers

Monitored network and created accounts and security for user profiles

Volunteered with students for community service projects in Columbus, OH

Assisted in building playgrounds and organized community clean ups

Made blankets for the homeless shelter and donated money earned from car wash to homeless shelter

Responsible for quarterly and annual government reporting

Abercrombie & Fitch New Albany, OH July 2007 – June 2009

Supervisor, Computer Operations Center

Monitored Mainframe, Networks, Ecommerce Websites, Telecom, DSL, Frame Circuits and Switches to maintain connectivity and to ensure all systems were functioning as designed and provided level 1 & 2 support

Completed AS400 batch jobs and reports

Documented errors and solutions

Escalated to level 3 as necessary, performed triage and set up conference calls upon request

Supervised 5 staff and audited documentation, prepared performance reviews quarterly and annually

Profitline, Inc Columbus, OH March 2005 – January, 2007

Enterprise Telecom Analyst

AOTMP Certified Telecom and Wireless Analyst

Analyzed and audited telecom invoices using both automated and manual approaches to identify errors and dispute with carrier

Established and maintained good working relationships with clients and vendors

Used knowledge of telecom networks and common configurations to identify incorrect billing elements and erroneous charges in voice, data, and wireless invoices

Prepared dispute claims and complete documentation to communicate results to internal and external users

Summarized contracts and billing to easily understandable reports

Worked with Analysts and Order Specialists to ensure that client needs and requirements were met

Participated in internal and client-facing meetings, prepared reports and presentations, created custom reports as requested

Established timelines for regular client reporting

Worked extensively with reporting tools that include but are not limited to SQl, Crystal Reports, MS Office Suite

DeVry University Columbus, OH April, 1999 – January, 2005

Systems Coordinator and Oracle Discoverer Report Specialist

Analyzed business processes and made changes to increase productivity resulting in development and implementation of paperless reporting system

Managed AS400 security and systems to support main and regional campuses

Provided training to employees and students on reporting systems and documented and resolved problems with student records

Liaison for IT department with all other departments for grade processing, faculty evaluations and report requirements

Prepared confidential reports for upper management concerning human resources, capital expenditures, and enrollment numbers worked witn Monarch extraction tool to create reports

Assisted project team in transition from AS400 to Oracle student database system,

Provided staff support for the Oracle Student System and created reports using the Oracle Discoverer Plus tool

Taught Computer Applications for Business, MS Office applications

Sophisticated Systems, Inc Columbus, OH August, 1998 – April, 1999

Computer Consultant

Reviewed code for Year 2000 compliance at Ohio Department of Education in a VAX/VMS environment Instrumental in setting up processes for acceptance packages

Key person working in UNIX environment processing code through Piercom 2000 debugging tool

` DeVry University Columbus, OH March, 1996 –August, 1998

Technical Assistant, Faculty Assistant and CIS Lab Lead

Supervised Remote Job Entry (RJE) room, controlled network printers and maintained network accounts

Evaluated student problems and network errors, reset passwords, logged trouble reports, upgraded computers and assisted in the imaging process

Worked with IRQ conflicts, troubleshooting and repairing hardware and software problems

US Army Washington State and Munich FRG 1977-1980

Telecommunications Center Specialist with SECRET clearance

Maintained performance and training records for 120 personnel

Planned and scheduled training sessions, testing, and prepared performance evaluations

Sent and received messages via Telecommunications network

Volunteer Amvets Post 59 Centerburg, OH 2014-Present

Chief Financial Officer

Administer Payroll

A/P and A/R

Schedule maintenance and manage projects

Advertising/Marketing

EDUCATION

March, 2001 DeVry University

Bachelor of Science, Computer Information Systems

References Available Upon Request

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