Customer Service Technical Support

Keary Williams

***-** *** ****** *******, NY ****3 347-***-**** (m) 347-***-**** (h) *****.**********@*****.*** Objective To support the success of an organization by utilizing my skills and knowledge in customer service and information technology, including hardware, software, maintenance and network support. Profile Motivated, personable business professional with a college degree and a successful track record of profitable small business ownership. Talent for quickly mastering technology. Diplomatic and tactful with professionals and non- professionals at all levels. Accustomed to handling sensitive, confidential records. Demonstrated history of producing accurate, timely reports.

Flexible and versatile – able to maintain a sense of humor under pressure. Poised and competent with demonstrated ability to easily transcend cultural differences. Thrive in deadline-driven environments. Excellent team-building skills.

Skills Summary

Leadership

Management

Project management

Written Correspondence

General Office Skills

Microsoft Office Suite

Computer Savvy

Printer Install/Config

Customer Service

Scheduling

Technical Support

CorelDraw/Adobe

Graphic Designing

Training

Front-Office Operations

Professional Presentations

Windows (intermediate)

Linux (basic)

Professional Experience COMMUNICATION: REPORTS/PRESENTATIONS/TECHNOLOGY

Prepare complex reports for managers ensuring full compliance with company requirements and tight deadlines.

Author professional correspondence to customers and vendors.

Design and deliver series of classes for local businesses and associations.

Conduct small-group training sessions.

Rapidly learn and master varied computer programs. CUSTOMER SERVICE/PROBLEM SOLVING

Oversee front-office operations and provide impeccable customer service:

Develop and implement technical plan for business: o Launched a thriving private practice, building revenue from $0 to over $50K in first three years with minimal overhead.

o Create special promotions, write/design print and outdoor advertising, and coordinate all media buying.

Provide award winning technical support:

o Assisted customers with various technical problems. o Increased client base by one-third resulting from referrals. o Closed successfully 70+ tickets daily utilizing the remedy program o Provided hardware and software support

o Provided training and remote support

DETAIL MASTERY & ORGANIZATION

Manage all aspects of day-to-day operations as multi-site owner.: o Implement efficient filing system.

o Scheduling for busy office.

o Supervision of staff and interns.

o Compliance with all technical and office requirements. Keary Williams

109-65 153 street Jamaica, NY 11433 347-***-**** (m) 718-***-**** (h) *****.**********@*****.*** Page 2

Employment History

KEARY WILLIAMS TECHNOLOGIES(Freelance) – Queens, NY Owner/Operator, 2015 to current

SUTHERLAND GLOBAL – HOME

Technical Support – 2014-2015

TIME WARNER CABLE – BROOKLYN, NY

Dispatcher – 2014-2014

TELETECH – HOME

Accounts Maintenance – 2012-2013

KING TELESERVICES. – Brooklyn, NY

311 Operator, 2012 to 2012

ASSET PROTECTION ASSOCIATES. – New York, NY

Security, 2010 to 2012

KEARY WILLIAMS TECHNOLOGIES(FREELANCE) – Queens, NY Owner/Operator, 2008 to 2010

FRANKLIN MINT – Exton, PA

Telemarketer, 2007 to 2008

COMCAST – New Castle, DE

Adv. Technical Support, 2006 to 2007

GLOBAL MEDIA SERVICES – Kingston, JM

Adv. Technical Support, 1998 to 2006

Education UNIVERSITY COLLEGE OF THE CARIBBEAN – Kingston, Jamaica Bachelor’s Degree in Information Technology, 2000

Keary Williams

109-65 153 street Jamaica, NY 11433 347-***-**** (m) 718-***-**** (h) *****.**********@*****.*** Page 3

UNIVERSITY COLLEGE OF THE CARIBBEAN – Kingston, Jamaica Associate’s Degree in Computer Science, 1996

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