Sean McHale

Jackson Heights, NY • Phone: 917-***-**** • Email: acuh34@r.postjobfree.com

Information Technology Professional

IT HelpDesk Support Quality Control Systems Testing

Dedicated, goal-oriented, and hands-on IT professional with three years of experience handling various aspects of IT HelpDesk, including troubleshooting, compliance, systems testing, and application rollout. Demonstrated success in working both independently and cohesively with teams to achieve organizational goals. Highly motivated to resolve issues with creative solutions, even in high-pressure, challenging and deadline-driven environments. Motivated, personable, and articulate with strong written and verbal communication skills.

Technical Skills

Hardware

Installation, troubleshooting, and maintenance of all major components of personal computers • iOS and Android

Software

Installation and troubleshooting of Windows Operating Systems from 2000, XP, Vista and Windows 7/8.1 /10 and Mac OS X 10.6-10.11 • QuickBooks • Microsoft Office Suite 2003, 2007, 2010, and 2013

Network

Installation, testing and troubleshooting of wired and wireless networks • Set-up of Wi-Fi IEEE 802.11n /ac

Professional Experience

Allscripts Healthcare Solutions at NorthWell Health Systems February 2013 to Present

Long Island, NY

Associate Applications Analyst, Project Access Operations Team, January 2014 to March 2016

Worked with the ServiceDesk ticketing system to maintain efficiency and SLA compliance. Handled troubleshooting of end-user issues with various Citrix Xenapp Applications. Provided training to new team members on requirements and responsibilities.

Actively supported the Soarian and GECB applications during initial launch phases.

Monitored support issues and acted as the primary after-hours on-call member for any issues that occurred and required escalation.

Associate Systems Analyst, Project Access Testing Team, February 2013 to December 2013

Played an integral role in all testing phases including unit level, integrated, and end-to-end.

Worked as a key member handling test cases and scenarios for the Project Access application rollout.

Participated in the creation of educational documents that pertained to various healthcare system applications including Soarian Financials, GE Centricity Business, and HP Quality Center.

Education

Information Technology Training, 2013

Information Technology, Business Communication, Professional Skills, and Business Math

Year Up, New York, NY

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