Project Manager / Business Analyst
Project Manager / Business Analyst with extensive experience in multinational environments. Highly collaborative team builder focused on transforming business processes, reducing costs, and increasing service levels. Resourceful and results-oriented, strategic planner with implementation expertise in the areas of technology and systems, logistics, operations, manufacturing, administration, and management. Multilingual: Spanish, English, Italian and Portuguese.
Green Card Holder, Permanent Resident with authorization to live and work in the United States at any legal job.
SAP Back Office Modules and Integration
Sales & Distribution / Financial / HR
Manufacturing/ Logistics & Operations
Project / Outsourcing / Vendor management
Business processes analysis and improvements
Analysis / Complex problem resolution
Programming IBM AS/400 SQL, RPG, COBOL, file interfaces (SQL, FTP, EDI), Relational DB
MS Office Suite (Word, Excel, PowerPoint, Outlook, Access, Project, Visio)
Business Continuity Planning
Disaster Recovery Planning
Saved costs by cultivating vendor rapport and negotiating contracts for optimal profitability.
Ensured operational continuity by focusing on opportunity and quality customer service.
Reviewed processes to identify opportunities for continuous improvement.
Banking products including savings, account checks, deposits, credits, credit cards, interest and transfers.
Supported completed full-cycle of sales, distribution, logistics, manufacturing and operational processes.
Operations Supervisor & Consultant, Williams Marble Polish Inc, Miami USA, Nov 2015 - Present
Responsible for operations attendance.
Coordinate resources, logistic and dispatching.
Quality assurance & customer satisfaction
Assist and support customer claims
Vice - President Pura Vida Pets America, Miami USA, Ago 2015 – Present
Define and coordinate all administrative and business process
Project Manager Officer IT, Coca-Cola FEMSA, Costa Rica, Jun 2012 - Apr 2015
Responsible for all IT projects (Front / Back Office) in Central America.
Grew revenue in $2.5MM based on key processes modifications.
Reduced costs in $0.5MM by transforming and automating sales (direct and mobile applications), distribution (logistic), and financial operations.
Promoted 3% savings and ensured corporate governance by leveraging approved operating practices and
implementing commercial projects in Central America (Guatemala, Nicaragua, Costa Rica, and Panama).
Supported synergies with operations in Mexico, Central America, and South America to share best practices that
Realized annual savings for 3 consecutive years (FY12-FY14) by managing operative expense spending efficiencies.
Minimized software development life cycle (SDLC) time by introducing a systems development methodology.
Diminished service provider 5% rates through effective negotiations.
Implemented a process improvement by analysis, modifications and automating main administrative processes to gain in productivity while reducing manpower working hours.
Executed 24/7 support for critical processes while managing services for 4 countries with minimum on-site
Designed and developed integration modules between different systems like Commercial system, Back Office SAP System and mobile applications with IBM AS/400 I Series, RPG, ILE, Embedded SQL, DB2, CLP, QUERY and COBOL.
Created a telepresence system room to optimize executive meeting availability, realize a $2.1MM savings and cut travel time/costs.
Supported sales operations and maintain relation between customers, point of sales, assets, quotes, goals, breakeven point, ROI, KPI and Go To Market Initiatives.
Expand Business Continuity Plan to Central America operations.
Expand Disaster Recovery Plan to Central America operations.
Project Manager Front Office IT, Coca-Cola FEMSA, Costa Rica, Jan 1995 - May 2012
Assisted with full-cycle operational processes, including orders, sales, loads, distribution, settlement, inventory,
daily closing, and interfaces with back office SAP system by conducting commercial system development.
Streamlined operational efficiencies by incorporating mobility with hardware and software solutions.
Delivered information system user technical assistance in Guatemala, Nicaragua, Costa Rica, and Panama.
Managed 45 in-house and remote employees to ensure optimal productivity.
Trained and coached 18 employees on best practices and protocol to reduce workflow gaps and enhance
Designed and developed integration module between the commercial system, back office SAP System and mobile applications programming in IBM AS/400 I Series, RPG, ILE, Embedded SQL, DB2, CLP, QUERY and COBOL aligned with software development life cycle (SDLC).
Serviced over 1,190 daily customers to ensure optimal satisfaction and service delivery.
Supported in the market, sales operations and maintain relation between customers, point of sales, assets, quotes, goals, breakeven point, ROI, KPI.
Analysis of promotion results related with sales goals and requirements of ROI and market share.
Developed and execute a Business Continuity Plan which was mandatory for corporate policies.
Developed and execute a Disaster Recovery Plan.
Deputy IT Manager, Banco Metropolitano (Banking), Costa Rica, Jan 1992 - Jan 1995
General Manager, GRAPHIC TRADE GROUP, (Commercial) Costa Rica, June 1990 - December 1991
Data Processing Manager, CIA MOLINERA MOLITALIA, (Manufacturing) Peru, August 1989 - June 1990
Data Processing Manager, FINANCIERA NACIONAL, (Financial) Peru, September 1987 - July 1989
Data Processing Manager, FINANCIERA PROGRESO, (Financial) Peru, March 1984 - September 1987
Programmer Analyst, SURMEBAN, (Banking) Peru, May 1983 - March 1984
Certified Florida 2-15 Life Insurance Incl Var Annuity and Health, Florida Department Financial Services, USA
Business Administration in Marketing, Universidad Latina, Costa Rica
Systems Analysis Specialist, MIGE Knowledge Institute, Peru
Basic Administration, Instituto Peruano de Administración de Negocios, Peru
Computing Science, Instituto Metropolitano of Computing Science, Peru
Strategic Planning, Project Management, Leadership, Electronic Data Interchange, Cisco Networking, Avaya Phone Systems, HP Server & Storage Solutions, IBM, Printing Solutions (Ricoh, HP, Lexmark)