Human Resources Manager

DONNA M. HEINZ, MBA, SPHR

***** ******* ***** 216-***-****

Twinsburg, OH 44087 **************@*****.***

HUMAN RESOURCES MANAGER

MBA/SPHR Certified Human Resources Leader with 15+ years of successful hands on experience in Professional Service Operations as well as broad experience in Business Management. Provides expertise designing and implementing programs that leverage people processes and human assets to achieve organizational goals. Highly effective at partnering with managers to drive employee engagement. Skilled in data-driven problem solving, building coalitions and facilitating decision making in complex situations.

PROFESSIONAL EXPERIENCE :

TRUENORTH ENERGY, Brecksville, OH 2015 to present

General Manager Human Resources

Recruited to lead Human Resources Department of a growing, multi-state organization in the fuel and convenience store sector. Directly manage a team of six individuals supporting Operations, Finance, IT, Trucking, Legal, Customer Service and Marketing functions. Daily HR activities include strategic planning and analysis, budget management, benefits programming and compliance, staffing and organizational development, performance management, compensation and wage development, HR policies and procedures, safety and security programs, as well as state and federal compliance.

Successfully developed and implemented succession planning and talent review processes.

Conducted compensation analysis and updated compensation and benefit programs to be competitive with industry.

Implemented formal development programs for store level employees.

Introduced STD and LTD programs for store management and trucking company employees.

Managed upgrade of payroll and HRM systems.

Reduced store level turnover by approximately 10% while simultaneously improving internal promotions by 40%.

Ensured compliance with all PPACA reporting requirements. STEAK N SHAKE ENTERPRISES, Cleveland, OH 2012 to 2015 Regional Human Resources Manager

Multi-state responsibility supporting restaurant operations for 94 units by executing people strategies in a manner that created a positive, safe, performance driven, disciplined, and harassment free environment. Worked directly with two Division Presidents and 14 District Managers and was responsible for maintaining a constant pipeline of quality talent by proactively assessing and identifying individual talent and development needs and obtaining external talent as necessary to build and effective teams. Additional activities included maintaining compliance with state and federal regulations and company expectations, including conducting of training and auditing; conducting workplace investigations, including communicating the results and execution of remedial action, if necessary; supporting performance driven policies, and development of performance management processes; and facilitating benefit roll-out and administration and other human resource related processes.

Improved overall staffing levels by 10%.

Reduced management turnover by 13% while also shifting the ratio of internal promotes vs external hires from 30:70 to 65:35.

Developed and implemented staffing plan and guidelines for new operations in California.

Spearheaded design and implementation of compensation analysis tool within HRIS resulting in streamlined assessment and contract renewal processes.

Worked in conjunction with VP of HR and Director of HR to develop and implement human resources strategic plan.

Authored a Human Resources Manager training manual that included standardization of all department processes and forms.

DONNA M. SMITH, MBA, SPHR Page 2 of 2

HATHAWAY BROWN SCHOOL, Shaker Heights, OH 1999 to 2012 Director of Human Resources

Hired to establish a new Human Resources Department for school boasting 860 students, 125 Teachers, and 108 additional professionals. In a fast-paced environment, immediately created an employee manual and faculty compensation schedule, developed HR forms and procedures, conducted a comprehensive job analysis across the school, and wrote job descriptions for employees.

Critical HR activities revolve around strategic planning and analysis, employee recruiting (faculty and non-faculty), employee orientation and training, benefits programming and administration, organizational development, payroll and budget management, employee performance reviews, compensation and wage development and administration, HR policies and procedures, health and wellness programs, facility safety and security programs, and employee relationships. Also, oversee employee terminations and exit interviews, employee event planning and coordination, state and federal compliance, and HRIS administration.

Member of a Steering Committee that founded the Independent Schools Benefits Consortium, which includes 64 private Ohio and Mid-West schools. Saved the school $2.7MM in benefit costs and consortium-wide realized

$32MM in saving.

Initiated competitive analysis for compensation practices and structure and developed recommendations to address competitive shortcomings.

Spearheaded design and implementation of compensation analysis tool within HRIS resulting in streamlined assessment and contract renewal processes.

Oversee benefits including pension and annuity accounts, health insurance, life insurance, short and long-term disability, Worker’s Compensation, and unemployment insurance.

Developed and implemented a talent management program that includes processes for employee recruitment and selection, training and mentoring, performance assessment, and professional development.

Authored and implemented a crisis response plan for employee/student safety.

Positioned the school as one of the 99 best places to work in Northeast Ohio (“Employer’s Resource Council NorthCoast 99 Award”) for 12 consecutive years.

Successfully represented the organization against unsubstantiated worker’s compensation and unemployment insurance claims.

Researched, developed, and initiated a plan for an onsite daycare facility for employees; improved the school’s reputation and accelerated employee relations.

Develops and conducts organizational and departmental training sessions as needed.

Conducts and participates in a variety of internal audits to assure compliance with IRS and DOL statutes. EDUCATION:

Weatherhead School of Management, Case Western Reserve University, Cleveland, OH Master of Business Administration

Recipient of Dean’s Academic Achievement Award

Certification in Organizational Excellence

Capella University, Minneapolis, MN

Bachelor of Science, Human Resources

Summa Cum Laude

University of Akron, Akron, OH

Bachelor of Science, Business Administration

PROFESSIONAL ORGANIZATIONS & TECHNICAL SKILLS :

Society for Human Resources Management (2000-present)

Senior Professional in Human Resources Certification (2003-present)

Notary Public (2004-present)

Beta Gamma Sigma - The International Honor Society Recognizing Business Excellence (2008)

MS Windows, Word, Excel, PowerPoint, Access, Outlook, Paychex Payroll & HRIS, ADP Payroll & Workforce Now HRIS, Ultimate Software, PeopleSoft, Knowledge Point, Internet, and accounting software programs

Contact this candidate