Customer Service Administrative Assistant

TWANNA S. VINCENT

*** *. *** ****** *****, NY *0451 Cell 347-***-**** **********@*****.***

Versatile and driven case manager with 4 years of hands-on experience in providing counseling as well as referral services to individuals and families. Able to work in fast paced environments that demand strong organizational and interpersonal skills with a personal touch.

SUMMERY OF QUALIFICATIONS

Case coordination and management

Exceptional problem solver

Meticulous attention to detail

Ability to motivate others towards achieving goals

Ability to be culturally sensitive and appropriate.

Adept at communicating with a diverse customer population while giving great customer service

Proficient in MS Office Suite

Worked with patients who have complex needs

Productively maintained up to date knowledge of industry specific clinical developments

Data and records management skills

Experience of working with patients who have learning disabilities, or mental health and physical health problems

PROFESSIONAL EXPERIENCE

Special Needs Nanny May 2008- Present

The Night Family Bronx, NY

Affectionately cared for child age 4 through 12 years of age.

Helped child develop habits of caring for hygiene and cleanliness.

Implemented play activities that strengthened cognitive motor skills and aided in muscular development. Presented programs that furthered language and social skills.

Provided a structured environment for child that taught them basic skills such as dressing and toileting.

Coordinated with nutritionist, specialist, and parents on specialized meals and snacks preparations.

Case Coordinator Jan 2004- Feb 2008

Americare Inc. Brooklyn, NY

Developed, implemented, and monitored case plans with all clients.

Coordinated the schedules of a staff of over 10 people. Assigned specific duties to staff personnel in order to optimize client satisfaction and assistance.

Worked with numerous clients in crisis providing support as needed; on call.

Provided cover in the absence of other managerial colleagues.

Carried out investigations into the clinical needs of patients.

Maintained up to date administrative records.

Medical Administrative Assistant Jan 2000- May 2003

Madison Medical New York, NY

Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.

Oversaw the overall management and maintenance of the facility including cataloging, filing photocopying, data management and overall stock of stationary and necessary supplies.

Assisted visitors and potential clients while simultaneously scheduling appointments.

Created and maintained confidential patient files.

Trained new and existing staff on clinic protocol.

EDUCATION

BBA: Child Psychology 1999

University at Albany Albany, NY

REFERENCES Available upon Request

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