Customer Service Manager

TECHNICAL QUALIFICATIONS

Dean’s List *st semester for high academic achievement

Networking IP Subnet, VLAN Configuration, TCP/IP, DNS

Managed Windows 7, Windows Server 2008, Linux, and VMware Workstation

Practiced Spiceworks based on ITIL

Excellent computer skills including Microsoft Word, PowerPoint, and Excel

PERSONAL PROFILE

Problem solving, trouble-shooting

Leadership skills, organized, time management

Motivated, self-starter, enjoys learning new things

Dedicated team player with strong work ethics

Trilingual fluent English, Spanish, and Intermediate French speaker and writer

EDUCATION

Computer System Technician Networking Co-op Diploma program 2015-Present

Georgian College, Barrie ON

Courses include: Windows Server 2008, Windows 7, Linux server administration, Routing and switching, Networking Essentials.

Cisco Networking Academy 2015-Present

CCNA R&S

Work smart Certificate – Workplace Safety Feb 2016

PROFESSIONAL EXPERIENCE

Manager

Beauty Salon “Centro Integral de Estetica” (family run business) 2012-2014

Hiring new staff, managing and mentoring staff, payroll, inventory control, all purchasing and costing- sourcing out vendors

Customer Service: Helped clients with any issues or concerns that arose, answering phones and booking appointments, cash handling and budgeting

VOLUNTEER EXPERIENCE 2010 & 2015

Volunteered at Georgian College events by providing hospitality customer services to guests on campus

Volunteered two summers helping kids with lower income families by providing food, educational experiences, and facilitating fun activities

Contact this candidate