To Kaushik Bhowmik,
The Manager, ** / A, New Tollygunge,
Human Resource and Development. P.O.: Purba Putiary,
Kolkata – 700093. West Bengal, India
Mobile No. : +919*********
email address :
Date : 22 April, 2016.
Respected Sir / Maam,
I wish to apply for a suitable position in your reputed organization.
My recent experience was working in the Monitoring department of eRevMax Technologies Pvt. Ltd, Kolkata as Senior Executive. In this company, my responsibility included performing setup, configuration, fault monitoring, quality check and tracking of licence status of own company developed software at a project level. I also took care of remote proactive identification of server performance snags and analysed issues and reported the faults to concerned technical support teams for further analysis and rectification. Additionally, as part of incident and problem management, I worked on tickets for troubleshooting software failures and provided solutions to clients via email, telephone and skype in a 24X7 shift model. I also provided product functionality training to clients across the globe by remote online means.
Prior to this organisation, I was engaged as Senior Analyst, Release Management with HSBC Electronic Data Processing India Pvt. Limited in Kolkata. Here, my role was to coordinate application packaging and testing, working on incidents for remote installation, removal and troubleshooting of software malfunctioning, large scale software rollout, licence procurement vis-a-vis tracking of licence status of softwares and offering resolution to users via email, telephone and chat support.
I have completed a 1 year post graduate certificate program in management from the Indian Institute of Management (IIM), Indore.
Earlier, I worked as Associate in Wipro. Here, my job responsibility required remote troubleshooting of hardware, basic software and wireless network issues of Dell computers.
Prior to working in Wipro BPO, I was attached with the Biomedical Engineering department of Kothari Medical Centre, Kolkata. As Assistant Technician in this department, I performed maintenance and service of various electronic medical equipments and computers. I also worked on Windows XP and MS Office applications and varied imaging softwares.
I started my job with J. Mitra & Company Limited (Indian agent of Olympus, Japan), Kolkata in 2002. I was engaged as Product Specialist in this company and looked after sale and service of imaging equipments like endoscopes and related machines as well as promotion of imaging softwares.
In 1999, I graduated from Maulana Azad College of Arts, Science and Commerce, Aurangabad with B.Sc. in Electronics. I completed schooling from St. Xavier's school, Durgapur in 1993.
My qualification in computers include a Certification in Computing from IGNOU in 2005 and a Diploma in Information Technology Application of West Bengal government in 2003.
Sir / Maam, if you find me suitable, I can be available for interview at short notice.
C U R R I C U L U M V I T A E
Address : 38 / A, New Tollygunge,
P.O. : Purba Putiary,
Kolkata - 700 093. West Bengal, India.
Mobile No. : +919*********
email address : email@example.com
Date Of Birth : 25 June, 1975
Post Graduate Education : Completed Post Graduate Certificate Program in Management (July 2008 –
August 2007) from Indian Institute of Management (IIM), Indore, India.
Educational Qualification :
Year Examination Institute
1999 - 1996 B.Sc. ( Electronics, Physics Maulana Azad College Of
Mathematics ) Arts, Science & Commerce,
1995 HIGHER SECONDARY Bidhan Chandra Institution,
( Physics, Chemistry, Durgapur
Mathematics, Biology )
1993 ICSE St. Xavier's School,
Work Experience :
16 April, 2016 – eRevMax TECHNOLOGIES PVT. LIMITED, KOLKATA
9 May,2011 Monitoring
As Senior Executive, I worked on projects of varied deadlines, relating to setup
and configuration of company developed software, following the development
During the pilot phase and, finally, rollout of the software onto client environment,
in order to ensure smooth functioning of application, I engaged in asset
management task of maintaining licence database and tracking licence status of
applications rolled out to clients. Additionally, I performed software fault
monitoring, quality check and analysis by fetching large scale data from
database using SQL scripts.
I also monitored server performance and extracted server error logs using SQL
for fault identification on daily basis and reported issues to concerned technical
teams during server downtimes.
As part of incident and problem management, I worked remotely on fault tickets
and defects, interacted with customers on telephone, chat and email in a 24x7
shift model for performing root cause analysis of application errors within
stipulated SLA and prepared weekly trend report of softwares configured,
monitored vis-à-vis performance snags.
I also provided product functionality training to clients across the globe by
remote online means.
Basic working knowledge of XML and SQL script
Extensive use of certain advanced features of Excel 2007
like Conditional Formatting, Grouping, Recording and
running Macro, Filtering and sorting of data and
duplicates with respect to multiple criteria, Graph creation,
VLOOKUP, Concatenate Function
Trained on elementary level of Information Security
Management System (ISMS) policies
15 March, 2011 – HSBC ELECTRONIC DATA PROCESSING INDIA PVT. LIMITED, KOLKATA
9 January, 2007 Release Management
Worked as Senior Analyst in IT Processing Operations department.
Functioned as deputy team leader and managed a 3 member team.
I was responsible for coordination of application packaging and testing
[Operational Acceptance Testing (OAT)] and implementation on HSBC inhouse
user environment [User Acceptance Test (UAT)], software installation and
removal, troubleshooting of software functioning through incidents and large
scale software rollout via Change Requests on close to 70 thousand
computers in HSBC bank across the EMEA region, using remote access
and telephonic interaction with clients and customers, licence procurement and
tracking of licenced and unlicenced softwares.
Good working knowledge of front end application of System Center
Configuration Manager (SCCM) server 2007 –
Advertisement Creation and Scheduling.
Running of SCCM Reports.
Replication of software packages to distribution servers.
Created and maintained team knowledgebase for application technicalities
relating to dependency information, installation and troubleshooting
techniques and other support models.
Worked extensively in collection and analysis of data and generation of
Management Information System (MIS) report and Trend evaluation
report using Microsoft Excel for the process and department related tasks
for presentation to higher management on daily basis.
Prepared monthly Operational Review in Microsoft Powerpoint detailing
process performance trending, for review by the higher management.
Awareness of ITIL framework
Trained in application of Microsoft Office 2010.
Project Work – Developed Software Incident Recording Tool using
VBA script for data collation, sorting, indepth analysis
for MIS related reporting.
3 November, 2006 WIPRO BPO, KOLKATA
– 31 October, DELL Technical Support
2005 Worked as Associate for troubleshooting hardware malfunction, software
issues relating to Windows XP repair and wireless network connectivity,
router set up and file and printer sharing on Dell desktops and laptops.
27 October, 2005 - KOTHARI MEDICAL CENTRE, KOLKATA
5 February, 2004 Biomedical Engineering
Performed repair, maintenance and supervised installation of endoscopes
laparoscopes, state of the art endoscopic ultrasound machines, other medical
electronic equipments and computers.
Worked on Windows 98 and XP Office applications.
Troubleshot faults with computer hardware and different imaging softwares
used for live image capture and computerized reporting.
1 April, 2003 - J. MITRA & COMPANY LIMTED, KOLKATA
1 March, 2002 ( Indian Agent of Olympus Optical Company Company, Japan )
As Product Specialist, was entrusted with demonstration, sale and service
of Olympus endoscopes, related equipments and promotion of imaging
Computer Knowledge :
2005 Certificate In Computing
( January - June ) Completed the 6 months course from IGNOU.
2003 - 2002 Diploma In Information Technology Application
Completed the 1 year course Of West Bengal Government.
Working knowledge of Windows 8, Windows XP, Microsoft
Office 2010, 2007.
Writing Experience :
1999 -2012 Contibutor to The Telegraph, The Statesman and Ekdin
Performed field reporting and interviews in West Bengal and outside state
and contributed articles and reports on science research and cultural events
which have been published in the dailies.
Reviewed and written analytical stories on technological and scientific
Languages : English, Bengali, Hindi