Customer Service Medical Billing
Resume:
Jill Corley
Costa Mesa, California *****
Phone: 714-***-**** Email: ********@***.***
Education Irvine Valley College, Irvine, CA, December 2014 Certificate, Medical Billing and Coding
Coastline Community College, Huntington Beach, CA, January 2001 Certificate, Mortgage Processing, Brokering and Underwriting Certifications Certified Billing and Coding Specialist - January 2015 - National Healthcareer Association Currently training for CPC certification - AAPC
Skills
Detail-Oriented Document Review
Reading Comprehension
Client Record Review and Correction
Writing & Report Compilation
Anatomy & Physiology
Task-Specific Mathematics
Management of Material Resources
Management of Personnel Resources
Time Management
Complex Judgment and Decision Making
Continued Education & Active Learning
Management of Financial Resources
Management and Security of Patient Personal Records Corporate Operations and Administrative Experience Equipment Comprehension
Equipment Maintenance
Operation of Computerized Automation
Insurance Verification
Quality Control Review
Order Entry & Fulfillment
Following Verbal & Written Instructions
Active Listening
Service to the Public
Durable Medical Equipment
Provider Relationships
HIPAA Guidelines
Patient Demographics
Process Analysis
Critical Thinking
Mental Flexibility
Medical Billing
Complex Problem Solving
ICD-10 - CM Coding training
CPT & HCPCS Coding training
Work Experience Customer Care Representative, SG Homecare Irvine, CA June 2015 – Present
Direct customer contact, new patient account set up, insurance verification and DME order fulfillment. Direct provider contact, HCPCs & ICD-10 coding, Health plan guidelines
Biller, Pacific Dental Services
Irvine, CA February 2015 – June 2015
Dental claims billing for all major dental plans including APIPA and Indian Health using proprietary system.
PSE Clerk, United States Postal Service
Santa Ana, CA November 2014 – January 2015
Sort and organize mail for delivery, Team-oriented workflow, Lifting up to 30 lbs, Specialized training utilizing USPS automated system Mortgage Processing, Underwriting and Modification Orange County, CA January 2001 - November 2014
Expert level technical knowledge of loan transactions, Supervisory experience, Quality control and investigation of material misrepresentation Debt Collection and Accounts Receivable
Orange County, CA October 1996 - January 2001
Daily contact with corporations to negotiate payment of delinquent accounts Correction of billing to resubmit for payment, Payment posting Affiliations AAPC – Chapter Secretary, 2015 to Present References Eric Madura, Customer Service Manager
SG Homecare – Costa Mesa, CA
Erik Nguyen, General Manager
U.S. Postal Service – Santa Ana, CA
Erika Macias-White, VP, Operations
Hightech Lending – Irvine, CA
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