Quality Assurance Project
Resume:
Charlotte Y. Watson
Madison, Al 35756
************@*****.***
SUMMARY OF QUALIFICATIONS:
Over twenty-five years of Quality Assurance experience in Client Server, Mainframe and Web based environments.
Scrum Master certified with over seven years of Agile/Scrum Methodology including Kanban, Backlog grooming, Daily Stand-ups Burndown charts and retrospective reporting for medium to large enterprises.
Expertise developed in executing, developing and validating both manual and automated test scripts and test cases in accordance with requirement specifications, logging defects noted during testing, testing defect fixes and approving code for implementation into production.
Sound knowledge and understanding of the Software development lifecycle for both Waterfall and Agile (Scrum) models.
Project Delivery to include Requirements gathering, documentation and engaging clients over multiple business lines and technologies.
SKILLS:
Hardware: AS/400, IBM Mainframe, IBM System 36, IBM PC & Compatibles
Operating
Systems: Windows NT, Windows 95/98, Windows 2003, Windows XP, MS-DOS, IBM/MVS, Safari, Chrome, Firefox, CICS, IMS. Netscape
Databases: MS-Access, Paradox, Toad, WinSQL, DBVisulizer/Oracle, WinSCP,
Software: MS-Office, MS-Project, HelpnDoc, RoboHelp, Quality Center, WinRunner 8.0, Test-Director 7.6, LoadRunner, Business Objects, FrameMaker, Documentum, TSO, ISPF/PDF, PVCS Tracker, Rumba, Version Merger, File-Aid/DB2, Quattro Pro, Progress, SAR, SDSF, RMDB, Infopac, Workbrain, CTRL-D, Cyberlife, CK4, CFO+, UCT, Life70, Life-Comm, Payroll Systems, Toad, Query Analyzer, Omniture, Charles, Enterprise Manager, BugZilla, Rally, Remedy, Sharepoint, SoapUI, WinSCP, Apache/Putty, TEMS, Redmine, Smartsheet, Team Forge, (CRM)SalesForce, VersionOne, Appirio and CMC TIBCO
WORK HISTORY:
TEKSystems (Consultant) – Montgomery, Al 12-15 to 02-16
Client: eSolution Architects (eSA)
Scrum Master
Member of the Development Team responsible for New Enhancements and sustainment projects recently awarded by the Department of Defense contract supporting ARMS project.
Responsible for assisting with the introduction and execution of Agile/Scrum methodology.
Assisted with resume reviews/interviews to build Scrum Teams
Responsible for the introduction of Agile/Scrum to potential candidates and Department of Defense personnel.
Responsible for reviewing and analyzing current Quality Assurance Methodologies and leveraging those processes to deliver projects to Teams still utilizing the Waterfall Methodology.
Responsible for the initial User Story review and conversion to Use Cases and Tasks.
Utilized Version One to set-up the shell Agile/Scrum project for ARMS.
Odyssey (Consultant) – Plano, Texas 08-14 to 08-15
Client: BNSF Railroad
Scrum Master
Member of the Customer Program Management Team responsible for Product Delivery for CRM Salesforce Team.
Responsible for Planning and Attended all Scrum/Agile Project ceremonies ie: Iteration Planning, Daily Stand-up, Demos, Backlog Grooming
Responsible for Project Team Set-up and tracking activities via Appirio CMC and Version One.
Responsible for Daily Kanban and Burndown chart statistics
Facilitator and liaison between Product Owner and Scrum Team providing support documenting and removing product impediments.
Software Test Engineer
Member of the Customer Programs Scrum/Agile Team responsible for implementing a Customer Hub application which would eliminate the silo environments where customer data resided.
Reviewing Technical Specifications and Requirements identifying testing scenarios.
Performed Smoke Test, Regression Test and Sanity testing for existing and newly deployed Production environment.
Software Test Engineer
Member of the TPC (Terminal Process Control) Scrum/Agile Team responsible for implementing a real-time messaging centric safety system for the Hump Yards on a distributed web platform
Reviewing Technical Specifications and Requirements identifying testing scenarios.
Assist with documenting additional Unit Test cases as needed to ensure testing of all scenarios and requirements were met.
Develop and maintain manual test cases, execute test cases and analyze test results using TEMS (Test Execution Management System).
Work with Development, QA Lead and Project Management to research and resolve testing issues.
Enter identified test issues and /or concerns in Team Forge and TEMS.
TEKSystems (Consultant) – North Richland Hills, Texas 02-12 to 08 -14
Client: PDX, Inc.
Quality Assurance Analyst
Member of Quality Assurance Team responsible for performing “Gray-box” testing of Pharmacy application (EPS) within J2EE environment.
Responsible for ensuring that all of the planned functional specifications and user stories within each sprint are tested.
Work with team members to perform User Interface, Integration, Ad-hoc, Sanity, Functional, Negative, System and Regression testing within Agile (Scrum) software development environment.
Develop and maintain manual test cases, execute test suites and analyze test results using Test Director, Bugzilla and Rally.
Perform software installations, configurations and build server maintenance for testing.
Identify strategies that maximize test coverage and/or improve system reliability and performance based on the design specifications, business requirements and end-user feedback.
Work closely with Development, Business Analyst and Customer Support to research and resolve reported issues.
Participate in Software Development Lifecycle phases including design, development, test and post-production releases.
Utilize experience in writing SQL queries to perform both back-end and end-to-end testing using (DB Visualizer and ORACLE)
Utilize Web Services (Rest(api)) to simulate POS and Doctor to Pharmacy transactions.
Track and manage defects using the following tools: Bugzilla, Test Director and Rally.
Additional software experience using the following (Apache and Putty).
Conduct software demonstrations and cross-training sessions with Internal and External clients.
Neiman Marcus Group – Irving, Texas 10-00 to 02-12
Senior Software Test Analyst
Member of the Information Systems Department responsible for the development, execution and validation of Test Plans, and Test Scripts required for new and existing Business Object reports based on the review of project specifications and release notes.
Responsible for leading the Merchant Reporting system test team in delivering the test composite document consisting of test conditions and expected results, test scripts, test data, test cycle control sheet and system test environment readiness activities.
Responsible for meeting with Business and Development Teams to determine high level test conditions based on project requirements.
Responsible for updating Merchant Reporting – Help Documentation via HelpnDoc Application.
Assisted the BSM (Business Solutions Management) Test Team, responsible for the execution and validation of Test Scripts required for the iLink Application. Interface with Internal resources, IBM Developers and Business Analysts regarding problem detection, analysis and resolutions.
Responsible for leading and validating a successful Michael Kors website launch.
The Insource Group (Consultant) – Dallas, Texas 06-05 to 10-05
Client: Milliman, Inc.
Quality Assurance Analyst
Member of the BRC Quality Assurance Team responsible for the development, execution and validation of formal Test Plans, and Test Scripts required for Web environment based on the review of project specifications and release notes. Interface with Developers and Business Analysts in problem detection, analysis and resolutions.
Responsible for the execution and validation of Test Scripts and Test cases utilizing Test Director, Query Analyzer and Enterprise Manager.
Reported and logged via Test Director all problem/issues encountered during various test stages and follow-up for resolution.
Responsible for validating, re-execution and promotion of Production defects.
Adea Solutions, Inc, (Consultant) - Dallas, Texas 11-03 to 06-05
Client: American Airlines
Software Test Engineer
Member of the eBusiness Functional Test team responsible for the development, execution and validation of formal Test Plans, and Test Scripts required for Web environment based on the review of project specifications and release notes. Interface with Developers and Business Analysts in problem detection, analysis and resolutions.
Completed supporting project documentation which includes Traceability Matrix and Test Script Execution documentation on Workbrain (ERM-Employee Relationship Management system).
Client: Blockbuster
System Test Lead
Back Office & Legacy Systems – Product Allocation/Matrix Application
Responsible for leading Product Allocation system test team in delivering the test composite document consisting of test condition & expected results, test scripts, test data, test cycle control sheet and traceability matrix.
Responsible for meeting with Business Customers and Developers to determine high level test conditions based on project requirements.
Plan and coordinate the testing activities and deliverable deadlines as they fall under the Product Allocation milestone dates as well keep them in-line with the overall Centralized FFS project program milestone date.
Develop, execute and validate formal Test Plans and Test Scripts. Serve as project liaison between Project Management and Development teams.
Responsible for leading Product Allocation system test team in system test environment readiness activities (account id, database refresh, disk space, test data, etc execution, and defect logging.
Client: Blockbuster
SR Quality Assurance Engineer
Back office & Legacy systems – Subscription & Center Stage Projects
Establish testing methodology and standards for the project.
Responsible for meeting with Business Customers and Developers to determine high level test conditions based on project requirements.
Develop, execute and validate formal Test Plans and Test Scripts. Serve as project liaison between Project Management and Development teams.
Technisource (Consultant) - Plano, Texas 12-02 to 11-03
Software Test Engineer
Client: American Airlines
Software Test Engineer
Member of the eBusiness Functional Test team responsible for the development, execution and validation of formal Test Plans, and Test Scripts required for Web environment based on the review of project specifications and release notes. Interface with Developers and Business Analysts in problem detection, analysis and resolutions.
Completed supporting project documentation to include Traceability Matrix and Test Script Execution documentation on Workbrain (ERM-Employee Relationship Management system).
Morgan Hunter Consulting, Inc (Consultant) - Overland Park, Kansas 05-02 to 12-02
Quality Assurance Analyst/Tester
Client: New Work Life Brokerage
Senior Business Analyst
Member of the Systems team responsible for testing Cyberlife GUI based system modifications and enhancements.
Developed business and coding specifications for product development and maintenance.
Responsible for coding, testing and technical support for the Universal Conversion products.
Assisted with the identification, documentation and testing of system conversion and production defects.
Acting liaison between the development staff and the end user.
Electronic Data Systems, Plano,Texas 02-98 to 01-02
Sabre, Inc., Fort Worth, Texas
Business Analyst
Member of the Infrastructure and Delivery Management team responsible for the development, coordination and monitoring of large conversion and implementation plans for the Airline industry. Enhanced performance for existing outsourced customers with a focus on Integration of Sabre products. Assisted with the Change and Issue Management process utilizing PVCS Tracker. A member of the System Implementation support team cutover activities/war room.
Member of the SABRE Pension Automated group responsible for implementation and support of the new American Airlines Retirement Tool (AART) for ground and airline personnel. Analyzed data clean up, validated data discrepancies through table and system updates. Edited and revised Test documents. Testing completed on Oracle Payroll and Pension System.
Project Lead
Member of the US Airways Migration/Year 2000 Project responsible for assisting with the executing and automating the testing efforts for CATS (Crew Activity Tracking System), Vacation Awards, Personnel and Global components utilizing the WinRunner and Test Director tools.
Authored the Project Definition Document for automated testing.
Co-authored the automated Detail Test Plans and Test Scripts. Completed on-site mainframe testing efforts in Pittsburgh.
Testing Coordinator
Member of the Maintenance and Engineering Development Team responsible for the Integration of several third party products which automated the management, creation and storage of engineering work cards which contain detailed procedures for a given aircraft maintenance activity.
Edited and revised the Master Test Plan, Detail Test Plan, Test Scripts and test cases.
Acted as liaison between the Customer, third party vendors and the development team.
Prepared Y2K Certification documents to support the new Client Server System.
Conducted on-site testing and training for the Maintenance and Engineering units in Tulsa and Alliance Airports.
Assisted with the development of the project Traceability Matrix.
Tester
Member of the Y2K Team.
Responsible for the execution and validation of Test Scripts and Test cases utilizing WinRunner and Test Director.
Evaluated test results to determine compliance of all code and specifications.
Reported and logged via Test Director all problem/issues encountered during various test stages and follow-up for resolution.
Cybertek, Dallas, Texas 07-97 to 02-98
Quality Assurance Analyst
Tested Cyberlife GUI based system modifications and enhancements.
Reviewed Client original base systems to determine programming changes required to meet customer requirements.
Developed business procedures and coding specifications for product development and maintenance.
Functioned as acting liaison between New York Life and the development staff.
Conseco, Inc. (formerly Pioneer Life Insurance), Carmel, Indiana 02-87 to 07-97
Manager
Staffed and managed the Product Implementation Department supporting both mainframe and AS400 systems.
Coordinated the maintenance of 30+ million card images.
Conducted formal walk-thru of functional specifications with programming and model office staff.
Supported new product coding ad re-rate activity, state exceptions, commissions and advance customer notification.
Staffed and managed the Conservation Department.
Developed the scope and definition of the department responsible for surveying lapsed and cancelled policyholders for management analysis and corporate retention studies.
Defined workflow, job duties and job descriptions.
Initiated customer retention program for company policy base.
Analyst
Coded, tested and implemented new products and rate increase for 18 external carriers on in-house application software (AMS).
Maintained and published commission schedules by hierarchy levels to external Brokerage firms.
Developed user documentation and training on new and revised products.
Maintained user access and system security. Researched and resolved production problem reports.
Acted as liaison between the Operations Unit and System Development.
EDUCATION:
1984 University of North Alabama, Florence, AL
CONTINUING EDUCATION / SPECIALIZED TRAINING:
Scrum Master Certification, Version 1- Team Edition, Smartsheet, Microsoft Office Products, Word Perfect, Paradox, Office 97, Quattro Pro, Lotus 1-2-3, C-List, Windows NT/XP/Vista, Microsoft Project ’98, RoboHelp, Intro to WinRunner 8.0, Test Director 7.6, Help n Doc, Business Objects, Quality Center, Quick Test Professional 6.5, Enhanced Framework Methodology, Conflict Resolution and Confrontation Management, Life Office Management Course 1.
Courses completed towards Project Management Certification: Planning and Managing Projects, Estimating and Risk Assessment, Tools & Techniques, and Human Dimensions.
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