Customer Service Manager

THOMAS MURPHY

Phone: 860-***-**** Email: *********@*******.***

Address: *** **** ******, *******, ** 06095

SUMMARY OF QUALIFICATIONS

Highly qualified and well developed professional with extensive account management and organizational

leadership experience. Adept at training and supervising staff, recommending solutions to improve processes,

and implementing effective programs to streamline office operations. Experienced in the design and

implementation of policies and procedures, as well as consistently assessing operational needs to impact

performance. Currently seeking a management position, bringing 20+ years of related experience and key

strengths as follows:

Operations Management

Customer Service

Logistical Support

Process Improvement

Inventory Control

Staff Training/Supervision

Project Management

Key Relationship Building

Strategic Planning

Budgeting/Forecasting

Account Management

Accounting/Auditing

Office Coordination

Bookkeeping/Reporting

Ethics & Integrity

CORE COMPETENCIES

Consistently recognized, top-performing professional with unique skill-set and perspective that

only experience can teach. Leverages natural leadership talents and relationship building skill to

steer operations in right directions.

Providing logistical support and planning for clients while formulating reports and spreadsheets

accurately and in a timely manner.

Utilize exceptional consultative listening skills combined with work experience and academic

expertise in helping staff improve their organizational performance.

Determine organizational needs, propose learning solutions, and assess impact of solutions using

strong analytical and problem solving skills.

Strong work ethic and track record of success. History of developing long-lasting relationships

based on a foundation of trust, integrity, and outstanding performance.

PROFESSIONAL EXPERIENCE

Preprint Logistics Management, Bloomfield, CT Account Manager Jun. 2000 – Present

-Account Manager

-Customer Service and Logistical Support

-Shipment planning and inventory control

-Supply Chain Management

Simsbury 1820 House, Simsbury, CT Front Office Manager Jul. 1996 - Dec. 1999

-Staff training and supervision

-Scheduling

-Office coordination

-Auditing

Ramada Inn, Lake Placid, NY Night Auditor/Front Office Manager Dec. 1992 - Jul.

1996

-Night Auditor

-Scheduling

-Customer Service

-Staff Training

Murphy's Market, Brushton, NY Owner/Manager Jul. 1988 - Oct. 1992

-Operations Management

-Inventory Control

-Budgeting

-Bookkeeping / Accounts Payable

EDUCATION & PROFESSIONAL DEVELOPMENT

English, Math, Chemistry, Computer Programming Studies

Management Training Course Kmart Corporation - Certification

TECHNICAL SKILLS

MS Office (Word, Excel, Outlook), Winlogic, Filemaker

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