Customer Service Administrative Assistant
Resume:
Elvira Padilla
********@*****.***
Work Experience:
Administrative Assistant, Auditor, Independent Contractor and Temp for higher under Mitchell Martin Inc. – 307 W. 38th Street Suite 1305 New York, NY 10018
Red Capital Group (Orix Dallas 1717 Main St Ste. 900)
Temporary Administrative Assistant: September 2015 - January 2016
Provide general administrative support
Perform general copying, faxes and scan documents
Data entry into in-house database as per instructions
Assist in processing incoming and outgoing mail, certified mail, Fed-Ex and preparing shipping labels and letters and collate packets.
Mailed out monthly mortgage billing statements and tax checks to the appropriate state and city tax office via certified mail.
Email and mailed audit conformation to the Borrowers from Asset Managers
Prepared letters for VP, Assistance VP and all Asset Managers
Order office supplies
Orix Dallas - 1717 Main St Ste. 900
Payroll Auditor:
March to September 2015
HR Department - Audited 2013, 2014 and 2015 Payroll
Created audit spreadsheets (3)
Entered in all data found while conducting the payroll audit.
Southwest Airlines – 2702 Love Field Dr. Dallas, TX 75235
Administrative & Audit Coordinator:
May 2012 - March 2015
Enter and maintain employees attendance in a timely manner for payroll purposes.
Handled all FMLA claims.
Created, maintained and audited employee's quality of work of Internal Audit Department.
Filing, scheduling meeting, opening mail and other simple office task.
Customer Service Support Coordinator:
November 1998 - May 2012
Maintained and updated customer's Rapid Rewards account.
Worked closely with Partnership associated with the company to ensure Member were receiving the points they earn into their accounts.
Professional Affiliations
I help to create and build the Partnership Program for 4 different and the current system that Southwest Airlines Customer Relations and Rapid Rewards Department uses for their frequent flier program.
Other Additional Skills
Keyboarding
Data Entry
Windows 7 & 8
Intermediate Excel Experience
10-key
Payroll
Knowledge for FMLA
Auditing
Microsoft Outlook
Microsoft Word
Power Point
Some SAP
Customer Service
Receptionist
Filing
Scheduling
Excellent customer service
Positive and friendly attitude
Education
College:
Mid American University – Moore, OK
Early Education – September 1997
Degree: None
High School:
W. H. Adamson High School – Dallas, TX
Graduated – 1993
High School Diploma
Contact this candidate