Customer Service Representative
Resume:
TEMILOLA AKINOLA
**** ****** **** **** ** Smyrna GA 30080
Phone: 317-***-****
Email acugra@r.postjobfree.com
CAREER PROFILE:
To secure an Electronic Repair Technician/Quality control inspector position with a successful, well-established organization that will enable me to grow professionally while contributing to the company’s goals and objectives. I have a great knowledge in troubleshooting and analyzing technical problems in a timely, efficient manner. Specialize in installing, repairing, monitoring and maintaining hardware and related software applications.
PROFESSIONAL STRENGTHS:
In-depth knowledge of electronic tools, test equipment and terminology.
Operational knowledge of microprocessors and process control tools.
Ability to identify, replace and explain the proper usage of electronic equipment and systems.
Amazing ability to learn about new electronic systems and tools.
Great ability to repair, Skilled to teach subordinates various processes of inspections.
Familiar with project definition and SOP principles.
Possess in-depth knowledge of schematics, wire diagram and interpretation of technical drawings.
Outstanding ability to interpret blueprints, manual and diagrams.
Proficiency in computers and applications like Microsoft Word, Excel, Outlook and PowerPoint.
Strong problem solving abilities.
Vast communications skills.
Proficient in the utilization of industry standard computer programs.
Comprehensive knowledge of network apparatus.
Significant experience with software and hardware specifications.
Utilize troubleshooting skills to solve complex equipment problems.
Assist in development of maintenance procedures and best-known methods.
Understand tool performance metrics and routinely review with shift team members.
PROFESSIONAL EXPERIENCE:
BELL TECHLOGIX (AUGUST 2014 to 2016)
2350 Stafford Road, Plainfield, IN, 46168
Job Titles: 1. Repair Technician Associate
2. Repair/Optic Cleaner (Optic Engine)
Troubleshoot and repair of Epson Proje3046 spring hill pkwy sectors (EX series, Powerlite Series, Powerlite Home cinema series, VS series, Brightlinks, Movie Mate, MegaPlex and G series, etc.)
Troubleshoot, Clean and repair Optic Engines.
Mechanical/Data Adjustment on Optic Engine and system board Combination (CREMO and GOOSE).
Repair Test Beds for Optic Repair Department.
CRT Optic inspection on andmaintenanc
Troubleshoot and repairs of HP computers and Scanners.
Pre-Test and Run-In of Newly assembled computers
work on the system board and computer chassis
Updating and installation of latest version of software and firmware
Repair the different models of HP computers and complete all pre-test and Post-test
Fix and perform random repair on failed system
Replacement of system boards and other components.
ADEBOWALE ELECTRONICS (March 2007-December 2014)
122 Opebi Road Ikeja-Nigeria.
Job Title: Customer Service Representative
.
Resolve customer complaints via phone, email, mail, or social media..
Greet customers warmly and ascertain problem or reason for calling.
Cancel or update accounts.
Assist with placement of orders, refunds, or exchanges.
Advise on company information.
Take payment information and other pertinent information such as addresses and phone numbers.
Place or cancel orders.
Answer questions about warranties or terms of sale.
Suggest solutions when a product malfunctions.
Handle product recalls.
Attempt to persuade customer to reconsider cancellation.
Inform customer of deals and promotions.
Sell products and services.
Utilize computer technology to handle high call volumes.
Work with customer service manager to ensure proper customer service is being delivered.
Close out or open call records.
Compile reports on overall customer satisfaction.
Read from scripts.
Handle changes in policies or renewals.
EDUCATIONAL SUMMARY ANDCERTIFICATION
. HARNESS
NIGERIA.
Certification (Installation and MSapplications)
Adeola odutola college road ijebu ode Ogun state
REFERENCE:
Will be available on request
Contact this candidate