Buisness/Data Analyst

Andrew Sabatini

757-***-**** **********@*****.*** Mechanicsville, VA 23111

PROFESSIONAL SKILLS

Microsoft Visio

Microsoft Project

HTML & CSS

Microsoft Visual Studio

Microsoft Sequel Server

Visual Basic (Excel Macros)

Microsoft Office Suite

Sequel Viewpoint

Sequel

PROFESSIONAL EXPERIENCE

Estes Forwarding Worldwide - Richmond, VA May 2013 to November 2015

Customer Information Solutions Analyst

Built relationships with stakeholders and customers

Troubleshot and analyzed issues related to corporate website

Performed release management functions for the corporate website

Generated Visio charts documenting workflow configuration flows for various executives

Gained Microsoft Excel and PowerPoint proficiency with expertise in v-lookups, pivot tables, etc

Handled and monitored all corporate website helpdesk priority issues with an internal ticket handling system

Created standard operating procedures (how-to documents) for employee use as self-help technical solutions

Provided in-depth analysis and reporting, using SQL, for all departments (including executive staff) and key customers

Developed and actively maintain relationships with business members at various levels to better understand, elicit business requirements, and to ensure minimal disruption in services provided to all clients

Customer-focused, highly organized self-starter with effective customer-service skills and demonstrated ability to gather requirements/configuration/testing/implement workflows based on customer input, coordinate projects, build relationships, communicate solutions and provide technical expertise, support, technical documentation, testing and training

Zacharias Ganey Health Institute - Richmond, VA August 2013 to December 2014

IT Consultant and Personal Trainer

Provided technical support and training for 25+ employees

Configured employee workstations and helped ensure network connectivity at all locations

Led the initiative to organize the internal network with an aim to migrate to Microsoft Sharepoint

Capital One - Richmond, VA November 2012 to May 2013

Customer Service Representative

Monitored system and platform health using various monitoring tools

Produced detailed reports for management containing daily call center performance statistics

Ensured IT incidents were accurately captured and documented to enhance future IT solutions

The Roomstore - Richmond, VA May 2012 to September 2012

System Support Technician

Handled technical support calls made by internal users

Managed all IT issues, via a ticketing system, and documented system outages and resolutions

Provided desktop support including computer configuration, printer setup, and software installations for all stores in the event of a hardware failure

Luck Stone - Manakin-Sabot, VA May 2011 to August 2011

IT Intern

Created employee IT related standard operating procedures

Evaluated and helped maintain the corporate intranet through Sharepoint

Shadowed coworkers to acquire the interworking’s of the Information Technology and Communication departments to develop best practice solutions

EDUCATION

Virginia Commonwealth University - Richmond, VA May 2012

Bachelor of Science in Information Systems

Virginia Polytechnic Institute and State University - Blacksburg, VA May 2007

Bachelor of Arts in History / Minor: Professional Writing

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