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Customer Service Representative

Dallas, TX
April 22, 2016

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**/**** ** **/****

Houston, TX

**/**** ** **/****

Houston, TX

**/**** ** **/****

Houston, TX

**/**** ** **/****

Houston, TX

**/**** ** **/****

Houston, TX


Career Overview

Communication, Computer Literacy, Supervisory Experience, Sales and Marketing, Numeracy. Core Strengths

Strong organizational skills

Active listening skills

Seasoned in conflict resolution Sharp problem solver Courteous demeanor

Energetic work attitude

Adaptive team player

Strong organizational skills Store maintenance ability Markdown/promotional procedures

Active listening skills

Large cash/check deposits expert

Inventory control familiarity Telephone inquiries specialist Customer service expert

Invoice process

Telecommunication skills

Visual merchandizing proficiency Fashion knowledge Opening/closing procedures

Work Experience


Platinum Parking

Managed a parking commercial garage, provided superb customer service, cash handling, audit reports, resolving customer complaints, and marketing garage specials. Accomplishments Interacted with many ethnic backgrounds daily and providing every transaction with personal service.

Member Service Associate / Supervisor

Sams Club

Responsible for opening new memberships, Credit card accounts, Upgrading regular memberships to plus memberships, Operator for all incoming calls for more then 10 telephone lines and resolving or routing calls to the correct department while assisting members presently in front of me. Assisting with front lines when backed up, returns back to sells floor, occasionally helping members with carry outs, Inventory and doing store reports for opening and closing shifts/cash handling. I multi-tasked and resolved issues constantly. Coordinator

TJ Maxx

Organized and maintained boy's and girls apparel, lingerie, and the men's department. We utilized merchandise on site for display, provided fashion expertise to customers and thus enhance company revenue, utilized toys, books, and other accessories in all my assigned departments to set up displays, managed accessory overflow in unauthorized parts of the store such as the front of the store or incorrect departments. We set up meetings with team members to discuss ways to improve efficiency, reduce lost revenue, and improve customer relations. Occasionally, I assisted in cashier responsibilities when staffing was short by either absences, breaks, or when store was extremely busy. I assisted in over-night stocking and re-organizing the store for the next day of business, provided inventorial responsibility to my store and sister stores abroad.

Shift Leader

Blockbuster Video

Maintained customer account information, provided my expertise and help on billing issues, educated our customers on the workings of our business to reduce customer complaints and improve customer relations, educated customers on our newly introduced online movie ordering. I dealt with our Customer Service Representatives to assist with making a WOW experience for our customers, supervised up to four Customer Service Representatives during my scheduled shift. Sprint Customer Service Representative


Handled incoming and outgoing emails pertaining to customer billing issues, Handled inbound calls pertaining to sales, billing issues, technical issues, and account specific information pertaining to our partners, Assisted customers in right-sizing their sprint plans to fit their financial needs and capabilities. 6401 Skyline Drive #38, Houston, Texas 77057 C: 281-***-**** Inventory

04/2004 to 12/2005

Pflugerville, TX

03/2002 to 04/2004

Austin, TX

06/1997 to 01/2000

Austin, TX

02/1993 to 01/1996

Austin, TX


Austin, TX

Barber Stylist

Restoration Hair Salon & Spa

Responsible for washing all walk-ins customers hair and thus preparing them for their specific styling and when done addressing walk-ins customers I was responsible for the cutting and styling of my own clients both male and female, Along with my styling responsibilities I was responsible for setting up appointments/sales and handling tips and other financial transactions that occurred.

Customer Service Representative

MCI Telecommunications

Handled predominantly outbound calls to customers, Applied sales techniques to encourage and /or persuade a customer to switch telephone providers and come to our business, Was given responsibility on coming up with various marketing techniques to try to be as interesting as possible to potential customers. Data Entry Clerk

T.N Employment

Worked at Secretary of State / Texas Workers Compensation Commission, Updating files, Filing, Running errands for various employees to retain efficiency and consistency in our office, Responsible for faxing files to their appropriate destinations, Responsible for answering and operating multiphone switch lines, Responsible for compiling reports pertaining to various actions pursued within or related to our office work. Grocery Store Specialist

Fiesta Grocery Store

Responsible for greeting customers and answering any questions incurred, Cashiering, Bagged groceries and occasionally escorted them out to customers car when needed, Assisted customers in locating specific merchandise, Handled collateral matters within the company as well as the lottery and purchasing of tickets for concerts, & Bill Pay. Educational Background

High School Diploma


I use my photographic memory to apply a personal service in my Customer Service Background as well as my perfect people skills that makes you want to come back for more of my Superior Service.

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