Customer Service Sales
Resume:
Kellie Ann Nyman
McColllum Lake, IL 60050
Work Experience
Liftex Corporation
Receptionist
Answer incoming telephone calls; direct callers to the appropriate person
Assist guests telephoning or coming in to the store in resolving their questions, concerns and issues on purchases.
Process invoices / receipts
Fax documents
Jewl Osco
Bakery Clerk
Maintained a delicious eye appealing display in the bakery case
Kept the cake case stocked and full of delicious choices
Kept the bakery clean and organized
While maintaining a high customer service rating
Maintained freshness in the bakery
Sunset Foods
Bakery Clerk
Maintained an atmosphere of enthusiastic customer awareness with an emphasis on fast, friendly, and courteous service.
Maintained a full, fresh eye-appealing displays in the bakery, cake case and roll cases to ensure customers have a pleasant experience while shopping.
•self-motivated and goal oriented
Responsible for maintaining the companies’ cleanliness and code dating policies, and safety standards in the department.
Potbellys
May 2010-October 2015
July 2015-January 2016
October 2014-July 2015
August 2012 – October 2014
Associate/ Backline- Coordinator
The Backline Coordinator manages and organizes backline business while monitoring shop trends with a focus on People, Customers, Sales and Profit.
Employee of the month April 2013
Employee of the month March 2014
Employee of the month September 2014
Increased catering sales 35% over 2011 sales
Increased catering sales 40% over 2012 sales
Increased catering sales 50% over 2013 sales
Noodles and Company
July 2012-December 2012
Culinary Member
As a Culinary Team Members I was responsible for preparing noodles, salads, soups and sandwiches from around the world. I was responsible for making sure ingredients were freshly prepped, menu items are prepared quickly, and the kitchen is spotless. I also insured the restaurant was clean and comfortable for our guests.
Jason’s Deli
January 2011-July 2012
Catering Assistant & Team Member
Assisted in prepping catering orders for the next day, as well as took/bagged to-go and pick up orders. I answered phones, and worked the pickup window. As well as running money and credit transactions.
Education
American intercontinental university
Major: Bachelor of science- Network Administration
College of Lake County
Major: Hospitality& Culinary Management
Dean’s List 2012-2013
Dean’s List 2013-2014
February 2016
August 2012
Skills
Microsoft applications
People skills, communication skills, listening skills
Customer service
Sales building
Customer relationship building
Time management
Coordinating / organization
Aloha Pos System
Serve safe certified October 2014/ January 2015
Serve safe alcohol certified January 2015
NRAF certified in Hospitality and Restaurant Marketing
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