Technician Desktop Support

Joan J Nunez

***-** **** ** ****** Hills, NY ****5 Phone: 347-***-**** E-Mail: ********@*****.***

Computer Certifications and Skills

CompTIA A+ Certified Technician

CCNA: Cisco Certified Network Associate

MCSA: Windows 7

ACSP: Apple Certified Support Professional

Working knowledge of Windows XP, Windows 7, windows 8, and Mac OSX

Strong knowledge of Microsoft Office and Outlook

Experience troubleshooting HP, Dell, Lenovo, and Desktops

Strong knowledge of current network hardware, protocols, and standards

Experience

United Nations Development Program, Desktop Technician 6/2014 – Present

Use Active Directory for information and procurement of new PCs

Setup Audio and video conferencing equipment

Escalate Network and Audio/video issues

Deploy Windows 8 OS in an enterprise environment

Troubleshoot Lenovo and Dell computers in an enterprise environment, including printers and cisco phones

United Nations, Migration Technician 2/2014 – 5/2014

Troubleshoot Lenovo and Dell computers and peripherals

Document all procedures including IMAC

Phone migration from Blackberry to iPhone

Deploy Windows 7 OS in an enterprise environment

Deutsche Bank, Desktop Support 3/2013 - 10/2013 12/2013 - 1/2014

Resolve 20 - 30 tickets a day and escalate to proper department

Setup Audio and video conferencing equipment

Perform hardware Troubleshooting, replacement, and upgrades

Maintain accurate inventory records for all technology hardware

Install and troubleshoot Financial applications

Deploy Windows 7 OS in an enterprise environment including VDI and DOD

King Geek Repair, Part time Computer Technician 5/2012 – 1/2014

Responsible for hardware repair of customer's desktops and laptops.

Perform upgrades and setup of Mac OS and Windows OS

Ensure routine data backups and pc images

Fidelis Care New York, Call Center Specialist 3/2011 - 3/2013

Answer all insurance questions and resolve complaints

Complete all necessary paperwork and log incidents

US Dental Depot, Desktop Support 8/2010 - 1/2011

Troubleshoot PC hardware and software, including printers

Education

Bachelors in Computer Engineering 9/2004 - 6/2009

New York City College of Technology

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