Sales Customer Service
Resume:
Gail E. Tabron
********@*****.***
www.linkedin.com/in/gailtabron
Human Resources Manager
A seasoned HR leader combining outstanding operational and technology talents with high caliber management qualifications. Results-oriented, decisive leader with a clear track record of building teams, improving operations, achieving goals and maintaining strong business relationships. Has led large organizational transformation projects, including technology, process and cultural change. Attained, developed and coached top-notch leaders, from the bottom up. Maintains close ties with mentees and past constituents creating a strong and active professional network. Specific strengths in the following:
• Human Resource Management
• Development of Compensation and Total Rewards packages for sales and executives
• Financial management and reporting
• Team Building / Development, multi-generational teams
• Resource Alignment for operational improvement
• Building Alliances / Partnerships
• Collaborative / Innovative Leadership Style
• Creative problem solving skills, including negotiation and conflict resolution
• Tech savvy
• Mentoring staff and professionals
PROFESSIONAL EXPERIENCE
Market Heights Barber Shop, Canton, OH Current
Owner/Manager
Day Ketterer Attorneys at Law, Canton, OH Jan 2013 – Oct 2015 Director of Operations
Directs the Firm's business operations. Leads Human Resources, systems and information technology, finance and facilities management. Supports the Managing Partner and Executive Committee by improving operating efficiencies and enhancing profitability.
Diebold, Inc., North Canton, OH 1991 – Sept 2012
A global leader providing integrated self-service delivery and security systems and services. Leadership positions held:
Director, Call Center Client Representatives 2009 - Present Directed a nationwide sales team of direct sales, sales support, customer service and mid-level managers.
- Direct Sales: drove product and services sales to achieve volume and profitability objectives and gain market share.
- Sales Operations, HR, Training: designed, facilitated and lead sales operations and effectiveness in North America. Developed and implemented compensation plans for sales and sales executives. Inside Channel Sales & Call Center, Sr. Manager 1998 - 2009 Thought leader in the creation of Diebold's inside sales channel. Focused on providing a non-traditional method of purchasing of Diebold products and services to their customers.
- Collaborated with Senior Sales Leaders to create sales teams combining outside sales managers and call cen- ter reps to exponentially increase their effectiveness, boost account coverage and customer interactions, im- prove market position and drive opportunity.
- Transformed outside sales reps’ effectiveness by 51% by reducing their administrative burden through inside sales support and providing customer-facing support. EDUCATION
Degree: Business Management / Marketing
Walsh University, Canton, OH
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