Human Resources Manager

KIMBERLY TERRELL, PHR

*** *. **** ****** ***. *10, Chicago, IL 60616 708-***-**** ************@*****.***

CAREER SUMMARY

Human resources professional with strong interpersonal skills and a demonstrated ability to work well with all levels of employees. Superior communication skills with an emphasis on employee relations. Demonstrated knowledge of employment laws and regulations including FMLA, ADA, HIPAA, and ERISA. Extensive experience in managing and administering health, welfare and retirement benefit plans.

SKILLS

Experience in Union Environments

Vendor Management/ Project Management

Technology: Microsoft Office Suite, HRIS/Payroll systems (Ceridian, PeopleSoft, Taleo, Proliant)

PROFESSIONAL EXPERIENCE

2013 – Present

2008 – 2013

City Colleges of Chicago, Chicago, IL

Human Resources Associate, 2014 - Present

Responsible for performing professional human resource responsibilities including recruitment; onboarding/orientation of new hires; monitoring, processing and maintaining all personnel records and transactions, responding to human resources related questions and other employee relations matters.

Benefits Analyst, 2013 - 2014

Acted as Lead FMLA/Leave Administrator for the Leave Management Team. Responsible for all aspects of leave administration for all leaves (both FMLA and non-FMLA). Responsible for responding to and/or resolving employees’ benefits questions and problems, processing benefits transactions, communicating with health insurance vendors regarding eligibility and other benefit issues, conducting benefit audits with vendors and assisting with the open enrollment process.

Portfolio Hotels & Resorts, Westmont, IL

Benefits Account Manager, Lockton Companies / Portfolio Hotels & Resorts

2012 - 2013

Assigned to the Portfolio Hotels & Resorts account serving as their on-site Corporate Benefits Manager. Essentially, continuing the same tasks as my previous role within Portfolio Hotels & Resorts with no change in duties or responsibilities.

Corporate Benefits Manager, 2009 - 2012

Acted as primary contact for administrative issues, changes and overall relationship with benefits vendors. Worked closely with executive team to develop policies and procedures ensuring compliance with company and external regulations. Supervised Benefits Coordinator and interns. Coordinated annual 401(k) plan nondiscrimination testing, plan audit and Form 5500 filing. Managed annual open enrollment for all active team members.

Corporate Benefits Administrator, 2008 - 2009

Administered all benefit programs with accuracy in a timely manner. Communicated all benefits related information to corporate and hotel team members. Responsible for auditing and reconciling all benefits invoices to ensure accurate billing. Coordinated annual 401(k) plan nondiscrimination testing, plan audit and Form 5500 filing.

2006 – 2007

SIRVA, Westmont, IL

Benefits Analyst

Key contact in managing premium billing, benefits annual enrollment, 5500 filing, annual valuation, broker and vendor management ensuring optimum performance of all plans. Managed Retiree Benefits Hotline efficiently resulting in a positive customer experience. Identified, analyzed, and implemented key health care strategies; initiated launch of new corporate wellness program.

2000 - 2006

Hewitt Associates, Lincolnshire, IL

Client Analyst, 2002 - 2006

Identified and selected fulfillment vendors for print, assembly and mailings that resulted in a high quality product exceeding client expectations while reducing client cost 2-5%. Audited benefits communications documentation to ensure inclusion of all required materials to be compliant with federal, state and corporate standards.

Benefits Specialist, 2000 - 2002

Served as the Health & Welfare subject matter expert for the client team providing policy clarification and consistent information resulting in a positive customer experience. Resolved participant issues related to medical, dental, vision plans and defined benefit plans in a time sensitive manner.

EDUCATION AND CERTIFICATIONS

1999

2015

Bachelor of Science, Management, Eastern Illinois University, Charleston, IL

Professional in Human Resources, HR Certification Institute

Contact this candidate