Customer Service Engineering

Location:

Posted:

April 21, 2016

ALAN R. CAIN

Spring, TX *****

281-***-**** or ****.****@*****.***

PROFESSIONAL EXPERIENCE

American Bureau of Shipping, Inc., (ABS), Houston, TX Assistant Engineer, Type Approval Department (10/2008 – 10/2015)-Contractor

• Processed Type Approval requests and logged them into our project management/tracking system

• Provided current and potential clients with engineering fee quote(s) for our services (RFQ/RFP)

• Tracked, coordinated and distributed incoming engineering documentation as needed to appropriate disciplines

• Communicated via email and/or telephone with clients to keep them informed of their plan review progress- status updates

• Updated key databases as required

• Provided vendor coordination

• Acted as liaison between client and engineering staff

• Implemented strategic objectives to grow market share

• Ensured technical consistency between similar products and/or equipment

• Provided superior customer service to retain current customer base and solicit new customers

• Responsible for Ad-Hoc reports (hours, revenue, etc.) Helix Energy Solutions Group, Houston, TX

Operations Coordinator (2/2008 – 9/2008)-Contractor

• Performed logistics coordination for operations personnel (hitch changes)

• Performed document control functions

• Created and tracked purchase orders

• Tracked engineering change orders

• Created, filed and maintained expense reports

• Created and modified technical sketches, flowcharts, and figures

• Performed technical writing tasks; manuals/documentation for offshore facilities Subsurface Technology Inc., Houston, TX

Technical Engineering Assistant (6/2007 – 2/2008)

• Modified geologic base maps for geologists

• Used Didger (for digitizing maps) and Surfer (for creating Isopach maps)

• Prepared well petitions for submittal to the Environmental Protection Agency (EPA)

• Prepared safety reports for well drilling operations

• Created well diagrams in AutoCAD 2006 as well as Microsoft Visio EDUCATION

Lone Star College (Formerly NHCC) - Houston, Texas University of Phoenix

COMPUTER SKILLS

Microsoft Office Suite

Microsoft Outlook

Microsoft Visio

Adobe Acrobat

AutoCAD

Proficient with many graphics programs

Web Browsers and FTP