Cell: 508-***-**** email@example.com
Performance-driven and enthusiastic Retail Management professional and entrepreneur with over 20 years expertise in sales, customer service, and operations management, as well as strategic planning, recruitment and professional development.
Executive Team Leadership
Staff training & Development
P & L Management
Budgeting & Cost Control
recruitment & hiring
Life Insurance license
Business Owner: 2008 – Present
Self-Employed, Wallingford, CT
Established furniture repair business, Fix It Right, LLC in 2008. Currently work with Rent-A-Center and Aaron’s stores servicing areas of Connecticut, Massachusetts and Rhode Island to do major repairs on living room, bedroom and dining room furniture.
Rent-A-Center: 1998 – 2008
Store Manager, New Haven, CT
Rapidly turned around declining stores in various locations throughout Connecticut and increased profit margins by 20% - 30%. Analyzed existing sales, then designed a new sales plan by introducing innovative selling techniques and retrained the entire Sales and Collection team by creating a customer service culture to ensure every customer was given high priority. Under my direction, my store had the most employees that were promoted to management positions within the district.
Assistant Store Manager, West Haven, CT 1993- 1998
Ensured that day-to-day operations ran smoothly, strategically merchandise showrooms in high traffic areas to drive sales and increase revenue and effectively maintained inventory.
Account Manager, New Haven, CT 1990- 1993 Responsible for auditing accounts to ensure timely payments to reduce collections.
Courier Service: 1986 – 1990
Self-Employed, New Haven, CT
Worked as an Independent Contractor delivering small packages throughout Connecticut.
High School Diploma, Wilbur Cross, New Haven, CT.