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Customer Service Sales

Wallingford, CT
April 21, 2016

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Michael Ramirez

Cell: 508-***-****

Professional Summary:

Performance-driven and enthusiastic Retail Management professional and entrepreneur with over 20 years expertise in sales, customer service, and operations management, as well as strategic planning, recruitment and professional development.

Core Qualifications:

Executive Team Leadership

Inventory Management

Sales management

Staff training & Development

Customer relations

Client/Vendor relations

P & L Management

Marketing Strategies

Budgeting & Cost Control

merchandising Strategies

recruitment & hiring

Life Insurance license

Professional Experience:

Business Owner: 2008 – Present

Self-Employed, Wallingford, CT

Established furniture repair business, Fix It Right, LLC in 2008. Currently work with Rent-A-Center and Aaron’s stores servicing areas of Connecticut, Massachusetts and Rhode Island to do major repairs on living room, bedroom and dining room furniture.

Rent-A-Center: 1998 – 2008

Store Manager, New Haven, CT

Rapidly turned around declining stores in various locations throughout Connecticut and increased profit margins by 20% - 30%. Analyzed existing sales, then designed a new sales plan by introducing innovative selling techniques and retrained the entire Sales and Collection team by creating a customer service culture to ensure every customer was given high priority. Under my direction, my store had the most employees that were promoted to management positions within the district.

Assistant Store Manager, West Haven, CT 1993- 1998

Ensured that day-to-day operations ran smoothly, strategically merchandise showrooms in high traffic areas to drive sales and increase revenue and effectively maintained inventory.

Account Manager, New Haven, CT 1990- 1993 Responsible for auditing accounts to ensure timely payments to reduce collections.

Courier Service: 1986 – 1990

Self-Employed, New Haven, CT

Worked as an Independent Contractor delivering small packages throughout Connecticut.


High School Diploma, Wilbur Cross, New Haven, CT.

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