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Customer Service Management

Location:
Newark, NJ
Posted:
April 21, 2016

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Resume:

Devin A. Sanchez

** ******** *** ******** ****, NJ 07508

1-646-***-****

acugb4@r.postjobfree.com

Overview

Current U.S. Government Secret Security Clearance

Extensive background in networking, including experience in employee training, counseling and mentorship, mediation, conflict resolution, general office operations, records management and procedures development.

Demonstrated success in negotiating win-win compromises, developing teambuilding programs and writing personnel manuals, job descriptions and management reports.

Skills

Personnel & Performance Management

Training & Development

Office Operations

Windows & Exchange Server

CISCO LAN Switching & Network Fundamentals

CISCO Routing Protocols

Professional Experience

Alliant Technologies (internship 90 hours) Junior Network Engineer April 7-May 1 2015

Morristown, NJ

Responsible for configuring Cisco routers, preparation and distribution to customers and partners of Alliant Technologies.

United States Marine Corps, Cyber Network Technician, 2009 – 2014

SERGEANT - Camp Lejeune, NC

•Open system interconnect (OSI) and transmission control protocol/internet protocol (TCP/IP); configured and troubleshoot a router and switch; implement IP addressing; wireless local area networks (LAN’s); installed and maintained Windows server; installed and maintained Exchange server.

•Responsible for the accountability, training, performance, supervision of military personnel and providing customer and network services throughout a regiment of about 3,000 Marines.

•Provided exceptional customer service to over 3000 military personnel with various networking issues and concerns.

•Determined policies and procedures for planned and coordinated supply management, to include property accountability, inventory management and supply control. Maintained over $1,000,000 in electronic equipment.

•Navy and Marine Corps Achievement Medal during Operation Enduring Freedom in Afghanistan for exceptional networking and customer support recipient.

Education & Certificates

COMMUNICATIONS ELECTRONICS SCHOOL- Twenty-nine Palms, CA

A+ Certification and Data Systems Technician course

MARINE CORPS INSTITUTE- Washington, DC

SERGEANTS DISTANCE EDUCATION PROGRAM- Able to demonstrate basic knowledge in English grammar and composition including punctuation, capitalization, spelling, phrases, clauses, parts of speech, sentence structure, composition writing, leadership, proficiency and standards of conduct, instruction techniques and oral communication

LEADING MARINES

Able to demonstrate leadership traits and principles; ethical judgments; and communications skills while performing in positions of leadership.

LINCONLN TECHNICAL INSTITUTE

3.8 GPA

Student Ambassador

Completion of CNST program- April 2015

JOHN JAY SCHOOL OF CRIMINAL JUSTICE- New York, NY

• Two Semesters completed.

FORT LEE HIGHSCHOOL- Fort Lee, NJ

High School Diploma

References and Supporting Documentation Furnished Upon Request



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