Customer Service
Resume:
Heather Frederick
Palmdale, Ca 93552
Cell Phone 661-***-****
**********@*****.***
Operations manager with experience of successfully coordinating the activities of various companies concerned with the productions, pricing, sales, and distributions of products and services. Comfortable working with people of all levels and having a excellent commercial approach to solving problems and developing business process. Having proven people management skills, with the ability to manage performance and motivate staff on an individual and team level.
Now looking for a new and challenging administrative or managerial position, one which will make best use of my existing skills and experience and also further my personal and professional development.
Work Experience
Sierra Oasis Animal Care
September 2015 - March 2016- Practice Manager
2873 Diamond Street
Rosamond, Ca 93560
Duties:
Administered working of facility and completed all need for clinic.
Hired and helped facilitate training of staff and maintained all personnel files.
Managed all financial work for clinic such as tracking invoices and billing and receiving payments.
Developed ways and increased efficiency and revenue for clinic.
Coordinated with staff and provided necessary support.
Ensured optimal client satisfaction and all times.
Assisted clients with all queries and maintained effective communication.
Managed and answered calls .
Monitored appointments on a daily basis.
Payroll and Scheduling
Regus
November 2005 - September 2015 - Senior CSR
25350 Magic Mountain Parkway
Valencia, Ca 91355
Duties:
Oversee receptionist area, including greeting visitors and responding to telephone calls and in-person requests for information.
Coordinate inventory orders, office supplies for staff and various clients.
Package and mail handling/preparation.
Managed day to day calendar for company and guest.
Assisted with event planning and meetings including catering.
Managed accounts payable and accounts receivable.
Negotiated contracts and sales of company product.
IT and communications set up.
Office preparation.
Platinum Community Services (Homeowners Assoc)
August 2005 - November 2005 - Assistant Manager
3360 W. Sahara Ave, Suite 200
Las Vegas, Nevada 89102
Duties:
Maintained 8 residential properties
Answered incoming/outgoing calls
Resident customer service
Scheduling vendors
Maintaining violations for communities
SKILLS
60+ WPM
Dictaphone
Internet Explorer
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Microsoft Outlook
Ricoh/Canon/Konica Copiers (printers, copies, faxing, scanning)
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