Customer Service Engineer

ANTHONY KLUSKA

**** ********** ***. ************ ** 19134 ● *************@*****.*** ● 267-***-****

OBJECTIVE

Experienced level one engineer committed to maintaining cutting edge technical skills and up-to-date industry knowledge, with network administration knowledge, including back-up, Cisco and security patch management, and telecom support.

EDUCATION

Bellevue University Philadelphia PA

Bachelors Degree Currently Attending

Software Development 3.8 GPA

ITT Technical Institute Philadelphia PA

Associate of Specialized Technology Degree Graduation 12/2013

Information Technology – Computer Network System 3.4 GPA

Skills

Deployment of server, network, or security solutions in support of both business and technical initiatives

Customer support and client quality assurance .

Able to communicate highly specialized and technical information to lay clients

Installation and management of operating systems including Windows 7, and Windows Server

White hat hacking, password recovery

A working knowledge of TCP/IP,VM Ware and LAN/WAN technology

A working knowledge of software development and Python

Utilize and configure Microsoft Office including Word, Excel, PowerPoint, Access and Visio

Well-developed analytic and problem solving skills

Ability to collaborate with a team while having the confidence to work independently

PROFESSIONAL EXPERIENCE

MyFootage.com Philadelphia PA

Stock Footage Digital Warehouse Engineer 4/2015 – Present

Database and organize physical footage reels, Upload Digital masters in .MOV format

Provide customer support to production companies both domestic and foreign. .

Costume edit video for client support.

Advanced Network Products Glenside PA

Network Operation Center Engineer 12/2013 – 2/2015

Act as a first repose support specialist to client issues, by monitoring their networks and proactively informing the clients of issues before engaging in first level troubleshooting .

Provided continued maintenance and development of bug fixes and patch sets for client computers via remote desktop.

Monitored routers, firewalls and switches, network monitoring and troubleshooting via VPN/What's up gold.

Consistently met deadlines and requirements for all assigned tickets and assisted in creating standards for the ticketing process.

Campaign for Working Families Philadelphia PA

It Assistant/Intern 10/2013 – 12/2013

Maintain and update IRS laptops

Password Recovery

Upgrade and manage donated computers

Mission Inc. Philadelphia PA

Office Clerk 08/2013 – 10/2013

Teach basic technical skills to clients.

Provided customer service to clients

US Census Bureau Philadelphia PA

Office Clerk 04/2010 - 09/2010

Received, controlled, and recorded all incoming and outgoing shipments of supplies, mail, and equipment

Provide support to field staff by maintaining documents and supplies.

Conducted regular inventory of office supplies, and reordered supplies as needed

Prepared enumeration materials Prepared work assignments for field staff

Maintained personnel files and confidential administrative records

Invented Documents, which allowed for superior distribution of supplies to field staff.

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