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Customer Service Technical Support

San Diego, CA
17.00 hr.
April 23, 2016

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**** ******** **.

San Diego, Ca. *****

619-***-**** Mobile email

Roger Cortez, Jr.


To be positioned as Help Desk, Computer Technician, or Network Administrator in the Information Technology Industry. I intend to excel with any organization or company that is pursuing growth in the PC and Internet industry using over 10 years of my experience.


3/15/10-7/22/15 Navy Exchange San Diego, CA

Computer Tech./Salesman) Present Employer

Performed: Sales ($70K/month), POS (cashier at register), Computer & Peripheral Returns, and Trouble shot PC’s and Mac laptops and desktops. Planned Computer configuration according to customer’s or supervisor's specifications. Dealt with Windows 7, 8, 8.1, and 10. Dealt tablets: iPhones, iPads, Android (all brands). Computers: Toshiba, Asus, Samsung, HP, Dell. Restocking and inventory accountability on over 3000+/- items

3/26/08-6/30//08 Northrop Grumman/ACRO Service Corporation San Diego, CA

Refresh Crew/Help Desk Temp. Contractor

Temporary contractor. Worked with refresh crew to replace customer's old computer with new one, after interviewing customer

Installed Common and proprietary 3rd party software

Insured Data Migration via Altiris or UNC and after 2 weeks of grace wiped data off old system.

Troubleshoot applications and connectivity issues, per customer request.

March 2007- Sept. 2007 Lockheed Martin San Diego, CA

Help Desk 2 /Computer Technician Temp. Contractor

With given administrative and security clearance, I administered hardware and/or software technical support at client’s location or via remote access: e-mail, phone, Dame ware 5.0 remote software, MS remote desktop connection.

Diagnosed and repaired Dell PC Desktops (G150, G240, G260, G270) and Laptops (D600, D610, D620, and D630)

Insured Data Protection and Backup for Microsoft Applications and other proprietary applications.

Help Customers with Vital Security Encryption programs like PGP, PC Guardian

Offered excellent professional support to over 500+ customers at their cubical or offices.

Practiced and Enforced Security to protect vital data with customers on private networks.

2004–2006 Complex Drive / California Regional Intranet San Diego, CA

Server Provisioning Dept.

Responsible for building 2000+ servers by using the latest in PC technology

Configured and Maintained Linux and Windows 2003 Standard Servers

Repaired down servers that were crucial to keep customers online

Used essential tools needed to give servers connectivity using the OSI model

Used proprietary database application to update inventory and customer server status

1999–2002 Complex Drive / California Regional Intranet San Diego, CA

Internet Technical Support

Resolved network issues to ensure customer access to their leased or collocated servers.

I was responsible for Setting up and Maintaining 500+ Windows, Linux, and Cobalt RaQ servers each holding at least 250 domains.

Used Linux and DOS command skills to troubleshoot many technical issues. Issues involving connection via phone or DSL. Resolve e-mail, hosting, and some application problematic issues.

Used Frontpage skills to help customers understand the appropriate methods of publishing web pages.

Used Given tools to support customers in all Internet issues.

Responsible for building SUSE 9.3, Fedora 4, and Windows 2003 Servers, and then gave them internet access.

Proficient with Microsoft Windows, 95, 98, ME, XP Home and Pro, Word, Frontpage 2003, Outlook 2003 all email programs. FTP programs, and Secure CRT Telnet program, 40 WPM

1996–1998 CGA Computers San Diego, CA

PC Computer Technician

Provided excellent courteous and friendly customer service. Built custom PC computers for resellers and wholesalers. Troubleshot and repaired computers. Managed and ran the Return Authorized Merchandize (RMA) Department

1991–1996 Micro City San Diego, CA

Delivery and Computer Repair

Worked in shipping and receiving packaging fragile computer components and PC Systems.

Delivered PC systems with clearance to high security companies and government agencies. Responsible for inventory of computer parts and systems.

Repaired PC’s and dealt with RMA Dept.


1989–1989 Associated Technical College San Diego, CA

Computer Technician Certificate and Basic Electronics Certificate.

1980–1984 San Diego High School San Diego, CA

Graduated with Diploma


Computer Information Technology (IT), Photography, Internet, Web page Design (,Video Editing with PC, and Electronic Technology/Gadgets, CB Radio, Computer Sales and Service


Fluent with English and Spanish which includes computer technical terminology

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