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Customer Service Administrative Assistant

Brampton, ON, Canada
April 22, 2016

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Page * of * 647-***-****


** ********** *****, ********, ** L6T 2T7

Mobile No.: 647-***-**** Email: HIGHLIGHTS OF QUALIFICATION

Over eight years of experience in various professional areas, including training, recruitment, and customer service

Over one year of experience in customer service that helped develop advanced interpersonal skills

Demonstrated excellent communication skills, data-entry skills, problem solving abilities, and team-player attitude in various professional capacities


Various temporary jobs – Employment Agencies, ON (May 2015 – present)

Jobs with focus on: customer service, retail, and food industry

Acquiring new skills through various different jobs with multiple employment agencies

Gathering valuable experience in different areas that is helping me hone my people skill, customer servicing skills, data-entry, and communication skills

Customer Service Representative – Pizza Pizza, Waterloo, ON (Aug. 2014 – Apr. 2015)

Provided satisfactory customer service as a server for the restaurant-made foods while following the guidelines outlined in the Ontario Occupational Health and Safety Act

Responsible for handling all sorts of vegetarian, non-vegetarian, halal, and vegan food items with precaution and preparing food items instantly by catering to the needs of the customers Invigilator / Proctor – University of Waterloo, Waterloo, ON (Sept. 2013 – Dec. 2014)

Responsible for setting up the examination venues by placing candidate numbers, booklets, examination papers, stationery and equipment at desks in accordance with strict procedures

Implemented the exam rules and regulations and remained vigilant throughout the examination duration

Assisted the candidates before, during, and after the examination by directing them to their seats, advised them about possessions permitted at examination venues, and dealt with queries raised by candidates Office Manager – MKB Tutorial, Kolkata, India (Oct. 2011 – Aug.2012)

Recruited and trained people regularly for various entry-level positions in the tutorial, e.g., receptionist, data entry clerk, administrative assistant

Maintained office services by organizing office operations and procedures, preparing payroll, controlling correspondence, designing filing systems, reviewing and approving supply requisitions, assigning and monitoring clerical functions

Maintained office efficiency by planning and implementing office systems, layouts, and equipment procurement; Completed operational requirements by scheduling and assigning employees

Designed and implemented office policies by establishing standards and procedures; measuring results against standards; making necessary adjustments

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Administrative Assistant – MKB Tutorial, Kolkata, India (Dec. 2006 – Sept. 2011)

Typed correspondence, memos, and other documents

Prepared monthly, quarterly, and annual performance evaluation reports for students

Recorded student progress regularly and dispatched them with monthly reports to the clients

Data entry and maintenance of office files

Scheduled minutes and took minutes at meetings and maintained records of decisions Data Entry Clerk / Office Assistant – MKB Tutorial, Kolkata, India (Apr. 2005 – Nov. 2006)

Prepared, compiled and sorted documents for data entry

Checked completed work and verified with source documents for accuracy

Obtained further information for incomplete documents for monthly updates

Entered data from source documents into prescribed computer database, files and forms

Transcribed information into required electronic format

Scanned documents into document management systems or databases

Stored completed documents in designated locations physically and electronically EDUCATION AND CERTIFICATIONS

Advanced Diploma Program – Conestoga College, Cambridge, ON (Sept. 2012 – Apr. 2015)

Studied Energy Systems Engineering Technology, graduated with distinction

Program GPA: 3.8 out of 4

Bachelor of Science – University of Calcutta, India (Sept. 2005 – Aug. 2009)

Studied Chemistry as major and physics and mathematics as minor

Achieved Second class Honour standing

High School diploma – Taki House High School, Kolkata, India (May 2001 – Apr. 2005) COMPUTER SKILLS

MS Office: Demonstrated advanced level of proficiency in Microsoft-Word, Excel, Outlook, Access, Visio, and PowerPoint while working on numerous professional and academic projects

Operating System: Thorough experience in using Windows and Mac OS

Programming language: C++, Java (basic to intermediate level)

Web Development: JavaScript (basic level), HTML and CSS (intermediate level) ACTIVITIES AND INTERESTS

Being involved with various volunteering activity to give back to the local community

Teambuilding workshops and leadership development programs

Fitness workshops and programs

Fundraising activities for various causes in the local community

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