acug08@r.postjobfree.com 647-***-****
NILANJANA BANERJEE
** ********** *****, ********, ** L6T 2T7
Mobile No.: 647-***-**** Email: acug08@r.postjobfree.com HIGHLIGHTS OF QUALIFICATION
Over eight years of experience in various professional areas, including training, recruitment, and customer service
Over one year of experience in customer service that helped develop advanced interpersonal skills
Demonstrated excellent communication skills, data-entry skills, problem solving abilities, and team-player attitude in various professional capacities
PROFESSIONAL EXPERIENCES
Various temporary jobs – Employment Agencies, ON (May 2015 – present)
Jobs with focus on: customer service, retail, and food industry
Acquiring new skills through various different jobs with multiple employment agencies
Gathering valuable experience in different areas that is helping me hone my people skill, customer servicing skills, data-entry, and communication skills
Customer Service Representative – Pizza Pizza, Waterloo, ON (Aug. 2014 – Apr. 2015)
Provided satisfactory customer service as a server for the restaurant-made foods while following the guidelines outlined in the Ontario Occupational Health and Safety Act
Responsible for handling all sorts of vegetarian, non-vegetarian, halal, and vegan food items with precaution and preparing food items instantly by catering to the needs of the customers Invigilator / Proctor – University of Waterloo, Waterloo, ON (Sept. 2013 – Dec. 2014)
Responsible for setting up the examination venues by placing candidate numbers, booklets, examination papers, stationery and equipment at desks in accordance with strict procedures
Implemented the exam rules and regulations and remained vigilant throughout the examination duration
Assisted the candidates before, during, and after the examination by directing them to their seats, advised them about possessions permitted at examination venues, and dealt with queries raised by candidates Office Manager – MKB Tutorial, Kolkata, India (Oct. 2011 – Aug.2012)
Recruited and trained people regularly for various entry-level positions in the tutorial, e.g., receptionist, data entry clerk, administrative assistant
Maintained office services by organizing office operations and procedures, preparing payroll, controlling correspondence, designing filing systems, reviewing and approving supply requisitions, assigning and monitoring clerical functions
Maintained office efficiency by planning and implementing office systems, layouts, and equipment procurement; Completed operational requirements by scheduling and assigning employees
Designed and implemented office policies by establishing standards and procedures; measuring results against standards; making necessary adjustments
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acug08@r.postjobfree.com 647-***-****
Administrative Assistant – MKB Tutorial, Kolkata, India (Dec. 2006 – Sept. 2011)
Typed correspondence, memos, and other documents
Prepared monthly, quarterly, and annual performance evaluation reports for students
Recorded student progress regularly and dispatched them with monthly reports to the clients
Data entry and maintenance of office files
Scheduled minutes and took minutes at meetings and maintained records of decisions Data Entry Clerk / Office Assistant – MKB Tutorial, Kolkata, India (Apr. 2005 – Nov. 2006)
Prepared, compiled and sorted documents for data entry
Checked completed work and verified with source documents for accuracy
Obtained further information for incomplete documents for monthly updates
Entered data from source documents into prescribed computer database, files and forms
Transcribed information into required electronic format
Scanned documents into document management systems or databases
Stored completed documents in designated locations physically and electronically EDUCATION AND CERTIFICATIONS
Advanced Diploma Program – Conestoga College, Cambridge, ON (Sept. 2012 – Apr. 2015)
Studied Energy Systems Engineering Technology, graduated with distinction
Program GPA: 3.8 out of 4
Bachelor of Science – University of Calcutta, India (Sept. 2005 – Aug. 2009)
Studied Chemistry as major and physics and mathematics as minor
Achieved Second class Honour standing
High School diploma – Taki House High School, Kolkata, India (May 2001 – Apr. 2005) COMPUTER SKILLS
MS Office: Demonstrated advanced level of proficiency in Microsoft-Word, Excel, Outlook, Access, Visio, and PowerPoint while working on numerous professional and academic projects
Operating System: Thorough experience in using Windows and Mac OS
Programming language: C++, Java (basic to intermediate level)
Web Development: JavaScript (basic level), HTML and CSS (intermediate level) ACTIVITIES AND INTERESTS
Being involved with various volunteering activity to give back to the local community
Teambuilding workshops and leadership development programs
Fitness workshops and programs
Fundraising activities for various causes in the local community