D-***, Palladium Grand,
Work Authorization: Can work anywhere in Canada (Canadian PR)
Total Experience: 10+ years
Certified Websphere Application server V6.0 ND core administration professional having over 8 year of experience in varied Web Technology products and monitoring tools including IBM WebSphere Application Server 6.x 7.x and 8.x, IBM WebSphere Portal 6.x, IBM IHS Server, SunOne Web Server and other Middleware products.
Possess expertise in Administering IBM WAS 6.x 7.x 8.x on various Operating Systems like, Unix, Linux and Windows.
Responsible for Installing WebSphere Application Server, creating profiles, building new environments, performing Code Deployments, SSL Configuration, Security Configuration, Vendor Escalation & Data gathering for the same, JDBC & JMS Configuration, Virtual host configuration, and Session Management
Configured and enabled the Global Security for Administration and Application using LDAP registry
Have experience in Applying Fix Packs and Interim fixes
Configured HTTP Plug-in, resources and Global security for application deployment
Configured Datasources in WebSphere Application Server in conjunction with DB2, Oracle, MS SQL. Database servers.
Have experience in implementing the Work Load Management (WLM) using Clustering Techniques
Failover using various topologies at Web Server and Application Server levels
Experienced in Web Server installation, configuration and administration
Worked on IBM HTTP Server 6.x,7.x, Sun One Iplanet Web Server 6.1
Experienced in Trouble shooting using Traces, Logs and Log Analyzer
Managed coordination of infrastructure needs and requests across Network, SA(Unix), Data Center, Security teams and other related technology teams
Work closely with analysts, developers, quality assurance, and production support team members to align projects and orchestrate resolutions on open issues
Support ongoing Production and non-production application environments, and upcoming projects
Worked in L3 support team for 24/7 for Production issues and Production Change in WebSphere application server.
Managed and handled segregation of all DMZ applications during the divestiture between HSBC and Capital One Financial Bank in the USA.
Beginner in IBM Data Power and WebSphere Content manager administration
Currently playing a role of a technical lead for Global Middleware Support team
Have onsite working experience with Business Partners in the USA
Have strong Communication and Interpersonal Skills
Citicorp India Private Limited
I joined Citi as Assistant Vice President and am responsible for providing L3 support for Middleware components like WebSphere Application Server, IBM HTTP Server, SunOne Iplanet Web Servers, Siteminder. Etc.
11 Jan 2016 till date
As a Technical Lead at HSBC, I am currently leading the Global Middleware Support (Web Technologies) team. I am double hatting roles for Production Support Manager – Web Technologies and Shift Manager- Web Technologies. This team in India comprises of 10 System Administrators who troubleshoot Web Technologies related issues. In addition, I mentor new members of the team and liaise with the higher management to ensure smooth functioning. The exposure at HSBC has given me good exposure to the Business Partners and helped me hone my management skills, analytical skills, and domain knowledge.
7 Aug, 2006 – 24 Dec, 2015
I was a trainee engineer at GTL Limited. My responsibilities there included code development using Spring framework, Hibernate, XML and XSLT. I was responsible for deploying the code to Prod and non-Prod environments and solve any issues that came along the way.
5 Dec, 2005 4 Aug, 2006
Global Middleware Support
Jan14 – Dec15
WebSphere Application Server 6.x, 7.x and 8.x
Websphere Portal Server 6.x
IBM Http server 6.1, 7.0,
SunOne WebServer 6.0
LDAP, IBM WCM, IBM Datapower
Middleware teams in Americas, Europe, Middle East and Asia
Role and Responsibility
I am concurrently handling two roles for Global Middleware Support team.
Support Manager – Web Technologies
Conduct meetings with regional teams to discuss support concerns, opportunities for improvement, SIPs, etc.
Staff management responsibilities
Identify Service Improvement opportunities
Publish and maintain KPIs
Identify up-skilling requirements and establish training plans
Handle technical escalations
Publish and maintain Shift Rotation
Serve as the first escalation point during shift hours
Provide guidance and support to the shift members
Ensure smooth running of the shift
Ensure smooth communication between delivery teams, other ITO teams, and non-ITO teams, as required
HTSN E-business Front Level and Production Support
Sep 2007- May 2014
WebSphere Application Server 6.x, 7.x and 8.x and Websphere Portal Server 6.x
IBM Http server 6.1, SunOne Server 6.0
Sun Solaris 8, Solaris 10, AIX, Linux
Wily monitoring, F5 Load Balancer, Resonate, OnDemand
HSBC Technology Services (North America)
Roles and Responsibilities
Lead the major quarterly releases for credit card and retail services
Installation, configuration, design and architecture, monitoring, performance tuning, diagnosing, troubleshooting and technical support of:
WebSphere Application Server
WebSphere Portal Server
IBM HTTP Server and SunOne HTTP Server
Resonate Central & Global Dispatch
SunOne Directory Server
Used Solaris, Linux (SUSE, RedHat), and AIX operating systems
SSL Configuration and Certificate generation
Fixed Deployment related issues
Build activities and Refresh deployment in production and test environments
Did Automation of bouncing scripts
Active member of the automation team
Trained and mentored members of the team on Websphere
Responsible for migrating applications from WAS 6.0 to WAS 6.1 for both internet and intranet infrastructure
Fix patch upgrade from WAS V 184.108.40.206 to V 220.127.116.11, V7.0.16 to V7.0.27
Provide support for Performance tests to provide application performance recommendations in the infrastructure
Monitor, troubleshoot and support WebSphere Deployments
Product Evergreening of infrastructure components and interacting with other various teams to provide consultation, documentation and guidance during upgrades required.
Provide support and consultation for disaster recovery exercises. Perform monitoring assessment and developing monitoring/productivity tools to proactively manage and troubleshoot the infrastructure.
Interact with other teams, such as application code development teams or network team, to determine root cause of incidents and resolve them according to established Service Level Agreements.
Periodically review incidents resolved by the team for accuracy. Contribute to the professional development, training, and performance programs of members within the team, including documentation.
Perform on-call duties that support the infrastructure 24x7, including off hours support, responding to tickets, executing changes and responding to crisis calls
Received a number of certificates of appreciation from HSBC GLT
Received customer appreciation on numerous occasions
Responsible for service delivery for my Business Partners.
People management for the 10 resources in the team.
Mentoring team members to efficiently perform their role.
Provide work-thread level leadership to junior members of the team.
Keeping the motivation level high of all the team members.
Managing attrition of his / her specific team
Ensuring a healthy and positive work environment
Growth and development of all team members
Participate actively in the appraisal process for his/her team members
Map the manpower needs for his team and participate in the recruitment process.
HTSU E-business Infrastructure Support
Aug 2006-Sep 2007
WebSphere Application Server 6.x and Websphere Portal Server 5.x
IBM Http server 6.1, SunOne Server 6.0
Sun Solaris 8, Solaris 10
HSBC Technology Services (US)
Role and Responsibility
During my tenure in this project, I was responsible for application code deployment for over 200 e-business applications to both 1G and 2G environments. This covered all environments IST, QA, Pre-Prod, and Production.
WebSphere Application Server Administration
IIS and Sun One Web Server
Sun LDAP and Open LDAP
Linux and Unix
Windows 2000, 2003 and XP
Infrastructure & Integration
Planning & Documentation
Deployments & Rollouts
Troubleshooting & Maintenance
Attended 4-day training conducted by IBM on:
Websphere Application Server v6.1 Problem Determination
Websphere Administration Server v6.1 Core Administration
Attended 2-day training on IBM DataPower.
Java, C, C++
HTML, XML, XSLT
Websphere Application Server 6.x, 7.x, 8.x, Websphere MQ, IBM Datapower, IBM HTTP Server, SunOne Iplanet WebServer.
Oracle 9i, DB2, MS SQL Server
Rational Rose 2000
Win-9x, Win 2000, Win XP, Solaris, Suse Linux, RHEL, AIX
System Administrator WebSphere Application Server
Network Deployment V6.0
Internal (HSBC GLT)
WebTechnologies (WebSphere suites) (Expert Level)
PRINCE2 (Foundation and Practitioner)
Bachelor of Engineering (Electronics)
K.I.T.S, Ramtek (Nagpur University)
Diploma in Advanced Computing
Infoway Technologies Pvt. Ltd, C-DAC, ACTS
Hislop College, Nagpur
S.F.S High School, Nagpur
Name: Jacob George
Date of Birth: 02-03-1982
Marital Status: Married
Passport Number: M1098356
I hereby declare that the above written particulars are valid in all aspects .