Jacob George

D-***, Palladium Grand,

Dhanori,

Pune 411015

Maharashtra, India

Mobile: +91-988-***-**** / +91-880*******

Email: acufz5@r.postjobfree.com

Work Authorization: Can work anywhere in Canada (Canadian PR)

LinkedIn: https://in.linkedin.com/in/jacob-george-bb28bb3

Professional Summary:

Total Experience: 10+ years

Certified Websphere Application server V6.0 ND core administration professional having over 8 year of experience in varied Web Technology products and monitoring tools including IBM WebSphere Application Server 6.x 7.x and 8.x, IBM WebSphere Portal 6.x, IBM IHS Server, SunOne Web Server and other Middleware products.

Highlights:

Possess expertise in Administering IBM WAS 6.x 7.x 8.x on various Operating Systems like, Unix, Linux and Windows.

Responsible for Installing WebSphere Application Server, creating profiles, building new environments, performing Code Deployments, SSL Configuration, Security Configuration, Vendor Escalation & Data gathering for the same, JDBC & JMS Configuration, Virtual host configuration, and Session Management

Configured and enabled the Global Security for Administration and Application using LDAP registry

Have experience in Applying Fix Packs and Interim fixes

Configured HTTP Plug-in, resources and Global security for application deployment

Configured Datasources in WebSphere Application Server in conjunction with DB2, Oracle, MS SQL. Database servers.

Have experience in implementing the Work Load Management (WLM) using Clustering Techniques

Failover using various topologies at Web Server and Application Server levels

Experienced in Web Server installation, configuration and administration

Worked on IBM HTTP Server 6.x,7.x, Sun One Iplanet Web Server 6.1

Experienced in Trouble shooting using Traces, Logs and Log Analyzer

Managed coordination of infrastructure needs and requests across Network, SA(Unix), Data Center, Security teams and other related technology teams

Work closely with analysts, developers, quality assurance, and production support team members to align projects and orchestrate resolutions on open issues

Support ongoing Production and non-production application environments, and upcoming projects

Worked in L3 support team for 24/7 for Production issues and Production Change in WebSphere application server.

Managed and handled segregation of all DMZ applications during the divestiture between HSBC and Capital One Financial Bank in the USA.

Beginner in IBM Data Power and WebSphere Content manager administration

Currently playing a role of a technical lead for Global Middleware Support team

Have onsite working experience with Business Partners in the USA

Have strong Communication and Interpersonal Skills

Work Experience:

Employer

Experience

Citicorp India Private Limited

I joined Citi as Assistant Vice President and am responsible for providing L3 support for Middleware components like WebSphere Application Server, IBM HTTP Server, SunOne Iplanet Web Servers, Siteminder. Etc.

11 Jan 2016 till date

HSBC

As a Technical Lead at HSBC, I am currently leading the Global Middleware Support (Web Technologies) team. I am double hatting roles for Production Support Manager – Web Technologies and Shift Manager- Web Technologies. This team in India comprises of 10 System Administrators who troubleshoot Web Technologies related issues. In addition, I mentor new members of the team and liaise with the higher management to ensure smooth functioning. The exposure at HSBC has given me good exposure to the Business Partners and helped me hone my management skills, analytical skills, and domain knowledge.

7 Aug, 2006 – 24 Dec, 2015

GTL Limited

I was a trainee engineer at GTL Limited. My responsibilities there included code development using Spring framework, Hibernate, XML and XSLT. I was responsible for deploying the code to Prod and non-Prod environments and solve any issues that came along the way.

5 Dec, 2005 4 Aug, 2006

Detailed Profile:

Project

Global Middleware Support

Relevant Exp.

Jan14 – Dec15

Team Size

10

Product Supported

WebSphere Application Server 6.x, 7.x and 8.x

Websphere Portal Server 6.x

IBM Http server 6.1, 7.0,

SunOne WebServer 6.0

LDAP, IBM WCM, IBM Datapower

Business Partner

Middleware teams in Americas, Europe, Middle East and Asia

Role and Responsibility

I am concurrently handling two roles for Global Middleware Support team.

Support Manager – Web Technologies

Conduct meetings with regional teams to discuss support concerns, opportunities for improvement, SIPs, etc.

Staff management responsibilities

Identify Service Improvement opportunities

Publish and maintain KPIs

Identify up-skilling requirements and establish training plans

Handle technical escalations

Shift Manager

Publish and maintain Shift Rotation

Serve as the first escalation point during shift hours

Provide guidance and support to the shift members

Ensure smooth running of the shift

Ensure smooth communication between delivery teams, other ITO teams, and non-ITO teams, as required

Project

HTSN E-business Front Level and Production Support

Relevant Exp.

Sep 2007- May 2014

Team Size

11

Software involved

WebSphere Application Server 6.x, 7.x and 8.x and Websphere Portal Server 6.x

IBM Http server 6.1, SunOne Server 6.0

Sun Solaris 8, Solaris 10, AIX, Linux

Wily monitoring, F5 Load Balancer, Resonate, OnDemand

Business Partner

HSBC Technology Services (North America)

Roles and Responsibilities

WAS Administrator:

Lead the major quarterly releases for credit card and retail services

Installation, configuration, design and architecture, monitoring, performance tuning, diagnosing, troubleshooting and technical support of:

WebSphere Application Server

WebSphere Portal Server

IBM HTTP Server and SunOne HTTP Server

Resonate Central & Global Dispatch

SunOne Directory Server

Introscope Wily

Used Solaris, Linux (SUSE, RedHat), and AIX operating systems

SSL Configuration and Certificate generation

Fixed Deployment related issues

Build activities and Refresh deployment in production and test environments

Did Automation of bouncing scripts

Active member of the automation team

Trained and mentored members of the team on Websphere

Responsible for migrating applications from WAS 6.0 to WAS 6.1 for both internet and intranet infrastructure

Fix patch upgrade from WAS V 6.1.0.19 to V 6.1.0.29, V7.0.16 to V7.0.27

Provide support for Performance tests to provide application performance recommendations in the infrastructure

Monitor, troubleshoot and support WebSphere Deployments

Product Evergreening of infrastructure components and interacting with other various teams to provide consultation, documentation and guidance during upgrades required.

Provide support and consultation for disaster recovery exercises. Perform monitoring assessment and developing monitoring/productivity tools to proactively manage and troubleshoot the infrastructure.

Interact with other teams, such as application code development teams or network team, to determine root cause of incidents and resolve them according to established Service Level Agreements.

Periodically review incidents resolved by the team for accuracy. Contribute to the professional development, training, and performance programs of members within the team, including documentation.

Perform on-call duties that support the infrastructure 24x7, including off hours support, responding to tickets, executing changes and responding to crisis calls

Received a number of certificates of appreciation from HSBC GLT

Received customer appreciation on numerous occasions

Team Lead:

Responsible for service delivery for my Business Partners.

People management for the 10 resources in the team.

Mentoring team members to efficiently perform their role.

Provide work-thread level leadership to junior members of the team.

Keeping the motivation level high of all the team members.

Managing attrition of his / her specific team

Ensuring a healthy and positive work environment

Task allocation

Growth and development of all team members

Imparting trainings

Participate actively in the appraisal process for his/her team members

Map the manpower needs for his team and participate in the recruitment process.

Project

HTSU E-business Infrastructure Support

Relevant Exp.

Aug 2006-Sep 2007

Team Size

5

Software involved

WebSphere Application Server 6.x and Websphere Portal Server 5.x

IBM Http server 6.1, SunOne Server 6.0

Sun Solaris 8, Solaris 10

Business Partner

HSBC Technology Services (US)

Role and Responsibility

During my tenure in this project, I was responsible for application code deployment for over 200 e-business applications to both 1G and 2G environments. This covered all environments IST, QA, Pre-Prod, and Production.

Core Competencies:

WebSphere Application Server Administration

IIS and Sun One Web Server

Sun LDAP and Open LDAP

Linux and Unix

Windows 2000, 2003 and XP

Resonate

Infrastructure & Integration

Planning & Documentation

Deployments & Rollouts

Troubleshooting & Maintenance

Scripting

Attended 4-day training conducted by IBM on:

Websphere Application Server v6.1 Problem Determination

Websphere Administration Server v6.1 Core Administration

Attended 2-day training on IBM DataPower.

Skill Set:

Languages

Java, C, C++

Framework

Hibernate, Spring

Web Technologies

HTML, XML, XSLT

Middleware technologies

Websphere Application Server 6.x, 7.x, 8.x, Websphere MQ, IBM Datapower, IBM HTTP Server, SunOne Iplanet WebServer.

IDE

Eclipse

Database

Oracle 9i, DB2, MS SQL Server

Designing Tool

Rational Rose 2000

Operating Systems

Win-9x, Win 2000, Win XP, Solaris, Suse Linux, RHEL, AIX

Certifications:

#

Certification Type

Certification Title

1

External (IBM)

System Administrator WebSphere Application Server

Network Deployment V6.0

2

Internal (HSBC GLT)

WebTechnologies (WebSphere suites) (Expert Level)

3

External (APMG)

PRINCE2 (Foundation and Practitioner)

Educational Qualification:

Bachelor of Engineering (Electronics)

K.I.T.S, Ramtek (Nagpur University)

Diploma in Advanced Computing

Infoway Technologies Pvt. Ltd, C-DAC, ACTS

HSC

Hislop College, Nagpur

SSC

S.F.S High School, Nagpur

Personal Information:

Name: Jacob George

Date of Birth: 02-03-1982

Marital Status: Married

Nationality: Indian

Passport Number: M1098356

I hereby declare that the above written particulars are valid in all aspects .

Jacob George

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