Entry Level Desktop Computer Support
Resume:
JAVED GHORI
A+, Security+, CCNA, MCSE, MCSA, MCITP, Windows7, Windows8, Windows Server 2008 and Exchange2013
Mississauga, ON L5N 8N1
Cell. 647-***-****
************@*****.***
Desktop Computer Support
TECHNICAL SKILLS:
Software Microsoft Office, Ghost, Norton Utilities, WinFax, PC Anywhere, WinZip, Winrar, Winfax, VNC, NETIQ, VMWare, Microsoft Virtual PC and many others.
Operating System Microsoft Windows Server 2008 and Microsoft Exchange2013- Configuration
Protocols NetBEUI, TCP/IP, NW Link, EIGRP, OSPF, HSRP and Ling Aggregation etc.
Hardware Switches, VPN Connects, Routers, SOHO Routers, Modems, Network Storage, Wireless Access Points, Firewall, Web Servers.
Structured Cabling AMP, 3M, Avaya and Nordx/CDT Cooper and Optical Fiber cabling design and implementation.
Excellent skills in performing field service, network support, desktop support and help-desk functions.
Network operating systems and back office applications Installation and support.
Excellent experience with structured cabling / fiber optical.
Strong technical experience of Installation, configuration and troubleshooting with Microsoft Windows7, Microsoft Windows8, Microsoft Windows 2008 Server and hardware including printers, modems, LAN cards, VGA cards, sound cards, hard drives, hubs, and switches.
Install and configure DHCP, WINS, WINS Proxy, DNS, and Active Directory.
Structured cabling design, wiring block 110, patch panel design, Implementation, support and troubleshooting.
WORK HISTORY:
System Support & Helpdesk Analyst
HANA Consultants (Calgary, AB) September 2014 to February 2016
Excellent technical support for users Windows 7 & Windows 8
Microsoft cloud 365 & Exchange Administration
Microsoft Office Outlook Support 2010 and 2013
Network Support, Active Directory and Domain Administration
Network Support ( LAN- ADSL)
Install and configure DHCP, WINS, WINS Proxy, DNS
Manage critical infrastructure server. (DHCP, DNS, File Server etc
Manage Windows Server Update Services (WSUS) ( Servers, Desktop, Laptops, Microsoft Surface )
Microsoft Lync ( For Video and Voice conferencing )
Canada wide remote client support. (VPN, TeamViewer and PC to Connect)
Computer System Support Analyst
Hawks Management Consultants. October 2009 to December 2012
IBM Compatible PCs hardware trouble shooting in order to fix customer problems.
Installation, troubleshooting and excellent technical support, Windows Vista and Windows7.
Hardware support for broadband, sound and NIC card, CD-ROM’s, HDD, Monitors and Printers.
Computer System Support Analyst / Onsite 2nd level support (Contract)
TECHNOLOGY THINKERS INC. August 2004 to September 2009
Provide 2nd level excellent technical support for Windows Vista and Microsoft Windows Server 2003
Troubleshoot problems related to drivers, software upgrade and Microsoft patches.
Repair computers ranging from Pentium-IV and printers HP, Canon, Samsung etc.
Network / System Support Engineer
AMERICOM TECHNOLOGIES (NCR Corporation) March 2000 to July 2004
Provided excellent technical support to technical inequalities arising at client site.
Responded to immediate delivery of pc’s and peripherals upon request by customer.
Provided component level troubleshooting on CPU components, monitors & printers circuitry etc.
Optical Fiber Splicing & ST, SC, VF-45, MTRJ Connectors Termination, hub, and switch installation.
EDUCATION AND CERTIFICATION:
2013 – 2014 Diploma of Network Administrator, Everest College Mississauga Campus.
Diploma in Computer Science from AT&T/NCR Education Center Pakistan.
Diploma of Associate Engineer (DAE) in Electrical Technology Pakistan.
Matriculation Examination in Electrical Technology Pakistan.
Certification and Courses:
A+, Security+, CCNA, MCSA / MCITP Windows8, Windows Server 2008 and Exchange2013 - Configuration.
MCITP Microsoft Server2008 / Microsoft Exchange2007- Configuration.
MCSE Microsoft Server 2003 / MCSE 2003 Exchange Migration.
Technical training installing premises structured cabling conducted by 3M.
Technical training installing premises structured cabling conducted by AMP.
Avaya Cabling Design and implementation Nordx/CDT Cabling solution design.
Technical training in structured cabling (UTP, STP, Fiber Optical systems)
MCSE – Microsoft Windows NT 4.0 Track and Exchange 5.5.
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