Customer Service Representative

ZAHRA GHANBARIANNAEINI

#** ********** ********, *******, ** L3T 3T6 Cell: 647-***-**** Email: *****************@*****.***

OBJECTIVE: Technecial Customer Support Engeering

HIGHLIGHTS OF QUALIFICATIONS

2 years of experience in retail as a Sales Representative and Cashier; 6 months of experience as a Customer Service Representative

Pleasant, professional telephone manner; excellent ability to respond to customer inquiries in a timely and professional manner

Strong interpersonal and communication skills with fluency in English, Farsi and Arabic ( reading and writing )

Completed Client Debt Assessment and Management Certificate and Introduction to Social Media for Financial Professionals Certificate

Proficient in MS Office (Word, Excel, PowerPoint)

EMPLOYMENT HISTORY

Customer Service Representative Iranian Offshore Oil Company 2015

Provided friendly and efficient customer service for more than 100 customers per day by telephone, email, letter or in person

Ensured that customers’ concerns were brought to satisfactory results by listening carefully to their concerns, dealing with complaints with tact and professionalism and timely follow up

Involved in developing a customer service policy

Collected and analyzed data to monitor the level of customer service

Completed a variety of administrative tasks including accurately and efficiently updating client records

Booked appointments for Sales Representatives to visit potential customers

Used MS Word and Excel to create reports and process invoices

Retail Sales Representative / Cashier Shahrvand Store 2012 – 2014

Processed transactions quickly and efficiently – maintained a friendly and cordial relationship with the customers by greeting them and assisting them with all relevant issues

Provided customers with outstanding service and assisted them in solving their queries and doubts

Created a friendly/positive impression at the checkouts – educated customers about new promotional activities that could benefit them

Refilled supplies and shopping bags and verified cash register balances

Maintained registers and all books related to cash transactions and kept them up to date

Updated the database regularly by manually documenting all transactions in the registers as well as the computer system

Assisted customers with decision making on purchases

Identified new sales and business opportunities

Collected and analyzed market information

Communicated with customers over the phone and in person; dealt with enquiries from prospective customers

Worked with managers to determine the price of items in the store

Followed up with customers on items requested

EDUCATION & CERTIFICATION

Client Debt Assessment and Management Certificate 2016

Canadian Security Institute, Toronto

Introduction to Social Media for Financial Professionals Certificate 2016

Canadian Securities Institutes, Toronto

Bachelor of Science in Mining Engineering 2015

University of Tehran, Iran

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