Manager Customer Service

Simeonetta Daniels

Austell, GA • 404-***-**** • ********@*****.***

SENIOR-LEVEL Logistics and Dispatch Specialist

Qualifications Summary

Forward-thinking Logistics and Customer service professional with years of experience in dispatch, logistics management and operations. I have a vast amount of experience in high-volume dispatch operations that can be effectively integrated into any organization where customer management is at the heart of the revenue for the company. Exceptional communicator and negotiator with persuasive customer management skills.

Career Highlights

Dispatch/Logistics Specialist 04/2014 – 03/2016

City Express

Atlanta, GA

Receive and dispatch time critical deliveries that are a matter of great importance for customer. As the lead dispatcher, I am responsible for incoming and outgoing communications that are focus on revenue opportunities for the company.

Prepare and execute daily and monthly and reports for management and customers such as; The American Red Cross, Federal Express, Ameripath, Wincor and NCR.

Manage inbound and outbound logistics and communications.

Oversee shipments from the warehouse and form customer locations.

Maintain constant communication with customer and stakeholders in the information value chain

Train new hires, dispatchers and warehouse personnel

Accomplishments: Increased customer retention by 10% and added additional accounts through problem resolution and effective customer management.

Driver Recruiter 11/2007 – 07/2014

Beavex Express

Atlanta, GA

HR representative assigned various responsibilities as an onsite contact for employee relation matters. This included, but not limited to proactively implementing manager and team building activities, coaching employees on internal career paths, responding to general policy and process inquiries, handling dispute and providing conflict resolution.

Compiled data and generated reports that were used by human resources to analyze overall employee performance.

Used comprehensive knowledge of internal departments to effectively communicate to and manage personnel teams throughout the facility where required.

Worked collaboratively with HR Manager and all members of the HR team to ensure that the department as well as the company’s overall goals were met.

Coordinated and assisted various employee events such as workshops and job fairs.

Additional responsibilities extend to creating a disseminating company communications and the efficient operation of Human resource functions on a day-to-day basis.

Case manager 06/2008 – 06/2014

Bagley youth Development

College, GA

Provided development and a wide array of services to meet the individuals’ needs. Used my education and skill sets to determine each situation and found solutions based on the understanding that every situation is unique and required individual attention as in related to the consumer and the conditions surrounding the case and family requirements.

Counseled children, parents, guardians, foster parents, and institution staff, concerning adjustment to foster home situation, plans for child care, interaction behavior modifications needed, and rehabilitation.

Performed follow-ups to determine quantity and quality of service provided to clients and status of their case.

Responded to written and telephone requests for child abuse cases.

Community Project Coordinator 10/2003 – 11/2007

Hands on Atlanta

Atlanta, GA

Helped individuals, families, corporate and community groups strengthen Greater Atlanta through service at more than 400 nonprofit organizations and schools. Tutored and mentoring children, helped individuals and families make pathways out of poverty, improving Atlanta’s environment.

Planned, organized and coordinated programs with agencies and groups concerned with social problems of the community.

Promoted and coordinated activities of agencies, groups and individuals to meet identified needs.

Facilitated escalation to ensure positive results as it related to community concerns.

Assisted in resolving problems facing community concerning housing, urban renewal, education, welfare, unemployment insurance and crime prevention.

Additional Experience

Property Manager Savannah, GA 09/1997 - 08/2003

Education & Continuing Professional Development

Bachelors of Arts

Human Resource Management St. Leo University, Savannah, GA, 06/2002

Associates of Arts Laney College, Oakland, CA 06/1986

Certificate of Information System Atlanta Technical College 04/2012

SKILLS

Dispatcher Specialist (2 years), Systems: Windows […] Mac OS Databases: People Soft, People Tools

Software: MS OfficeSwitchboard, PC, CR1, Sieble, HuDManager, Rent Roll, Yardi Certifications: TSA

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