Customer Service Assistant
Resume:
Bernadette Pontrelli
Glen Ellyn, IL 60137
************@*****.***
WORK SKILLS:
Computer and Internet literate.
Microsoft Office – Word, Excel, PowerPoint, Outlook
Typing 65 W.P.M
Firearms Identification Card
Create Stipulations and Settlement Letters
Process/follow up Judgments and Stipulations
Audit/Approve Judgments
Process Proof of Service
Skip Tracing using Lexus Nexus database
Process Bankruptcies
Eagle Database
Q-Law Database
LPS (Client Website)
LenStar (Client Website)
Perfect Practice
ACADEMIC SKILLS:
Report Writing
Probation and Parole
Criminal Law
Criminology
Transportation and Cargo Security
Crime Scene Investigations
Essentials of Security
Forensics and Crime Scene Investigations
EXPERIENCE:
The Law Offices of Johnson and Blumberg Chicago, IL
AOI Drafter/Paralegal 2/2015-2/2016
Drafted Affidavits of Indebtedness (AOI)
Handled and followed up with fifteen clients
Spoke to clients via email and via phone
The Law Offices of John C. Bonewicz P.C Chicago, IL
Legal Assistant 8/2013-7/2014
Assist the Paralegals with preparing for various stages of litigation
Process Stipulations and Judgments
Prepare Stipulations for various states i.e. MO, IL, IA and NE
Process billing for Proof of Service Company i.e. Barristers
Process return mail
Process Demand letters and settlement letters
Process Bankruptcies
Review Media required for New Law Suits
The Law Offices of David Sternfield LLC Chicago, IL
Legal Clerk/Assistant 6/2010-12/2010
Filed legal documents at the court house
Typed up memo’s and letter’s
Typed up motions
Interacted with clients
Received information regarding clients opposing parties
AF Services Chicago, IL
Security and Ushering 2/2000-6/2010
Patrol for different shows and events
Dispatched
Client communications
Supervisor
EDUCATION:
American Intercontinental University Schaumburg, IL
Bachelor’s Degree in Criminal Justice GPA 3.0 11/2014 to 5/2016
ITT-Technical Institute Mount Prospect, IL Associates Degree in Criminal Justice Administration GPA 3.0 6/2010 to 12/2012
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