Manuel Osnaya

**** * ****. ****** *** ***, Phoenix, AZ 85040

Mobile 602-***-****

acufth@r.postjobfree.com

Interested in making a career in an area of teaching and training where I can apply my knowledge and experience to develop my skills and contribute to the growth in the organization.

Additional Skills & Achievements

I took a Customer Services course in 2013.

2 years call center experience.

17 years’ experience working in office environment.

Ability to work independently on assignments.

Positive and adaptability.

Experience coaching, developing, training and tutoring employees teams

Organized, motivated and analytical.

Ability to work in a team.

Bi-lingual: English and Spanish

Proficient in Microsoft Office.

Education/Certification

Bachelor of Science Degree in Administrative Computer Systems

Universidad del Valle De México, México City, Mx. (Evalúate by Word Communication International, Credential Evaluation Center)

Provisional Adult Education Certificate, Arizona Department of Education

Substitute Certificate, Arizona Department of Education.

Professional Experience

Teachers on Call Glendale AZ Ago 13 – Present

Substitute teacher

Responsible to teach all students different grades, starting with kindergarten to High School grades, responsible to cover teachers and follow the lesson plans and work with.

Friendly House Phoenix AZ Ago 13 – Present

GED and English instructor

Responsible to teach adult students to prepare to obtain their High School Diploma equivalent and teach English

language for adults beginners. I am responsible to re-test process.

Well Fargo Bank Tempe AZ May 13 – Oct 14

Operations clerk

Responsible for receiver all checks came from all different Wells Fargo Bank offices. Checks should be ready for next process; I have to put the checks in order, helping, working, as team with my co-workers all time.

Bank of America Tempe AZ Feb 13 – May 13

Customer Service Representative

Responsible for servicing clients affiliated with Bank of America Merrill Lynch WMCS in inbound telephone call center regarding Tax statements while providing excellent customer service at all times.

Cyber Café Osnaya Mexico City, Mx Jul. 09 – Jul. 12

Owner

Responsible for the administration Cyber Café (Computer lab)

Provided Microsoft Office and general computer classes

Developed budgets and oversaw the financial obligations and daily operations of the store.

American Express Mexico Mexico City, Mx. Feb 96 – Apr 09

Merchant MIS International Analyst Jan. 07 – Apr. 09

Risk Merchants Collection Analyst Jan. 02 – Dec. 06

Merchant Customer Services (call center) Feb 95 – Jan 01

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