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Customer Service Medical

Colorado Springs, CO
April 20, 2016

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*** ****** ***, ******** *******, CO 80906



Medical Assistant with 1 year of proven experience seeking to apply medical assisting, billing and coding to the

medical field. Possess a comprehensive background in medical assisting practitioner and customer service

derived from training and clinic office experience. Managed and exceeded management and staff expectations.

Career supported by and Associate in Applied Science in Medical Assisting. Specific Areas of Expertise:

Customer Service Bookkeeping/Filing Medical Billing/Coding

• • •

Leadership Training/Development Organization/Communication

• • •

Data Analysis Policy Implementation Microsoft Office Suite

• • •


LIFE CARE CENTER OF COLORADO – Colorado Springs, CO 2014 – Present

Certified Nurse Aide

• Provided personal care and services to include assisting with activities of daily living, turning and

positioning, toileting, bathing and grooming, feeding and mobility

• Obtained and recorded vital signs and weight as assigned; accurately documented care as required by

company policy and in compliance with state and federal regulations

• Provided non resident services such as, but not limited to, washing wheelchairs and cleaning resident, patient

areas in compliance with infection control procedures

• Contributed to the resident assessment and care plan; completed required forms and documents in

accordance with company policy and state and federal regulations

• Communicated any significant changes in behavior or condition to supervisor; made routine rounds on each

assigned resident and patient in accordance with established procedures

GARY KIMOTO, MD – Honolulu, HI 2012 –


Medical Assistant Extern

• Checked in patients, obtained, identified and recorded vital signs, prevention data, medications, chief

complaints and other pertinent information

• Assisted physician with annual procedures and new patient check ins and conducted hemoglobin tests;

observed, recorded and reported patient symptoms, reactions, condition changes and information

• Helped practitioner with patient care procedures and tests, collected, labeled and processed specimens in

accordance with policies and procedures

• Performed various administrative, technical, clerical, reception and patient care duties to assist practitioner

in providing high quality health care

• Answered telephone calls in a professional manner and scheduled patient appointments manually; assisted


in resolving and responding to non clinical related complaints and inquiries

TEDDY’S BIGGER BURGERS – Honolulu, HI 2010 – 2011

Cashier/Customer Service

• Handled sales transactions to include counting back change and taking orders; worked as a team player to

support staff

• Provided friendly customer service, order intake, runner, dining room attendant and fast service;

maintained company standards regarding cleanliness, neatness and accessibility

HEALD COLLEGE – Honolulu, HI 2010

Book Store Clerk

• Handled and processed sales transactions, provided customer service, answered phone calls, performed

general clerical duties, took care of inventory and stocking supplies

• Assisted with shipping and receiving of book and general merchandise from vendors; helped with pricing

of stock, loading and unloading stock


Associate in Applied Science in Medical Assisting, Heald College, Honolulu, HI, 2012

CNA Certification


Software: Microsoft Office (2003, 2007, 2010)

Operating Systems: Mac / Microsoft Windows (95, 98, XP, Vista), Windows 7, Windows 8

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