Customer Service Data

Data Scientist

Knowledge in data representation techniques, information filtering, mining unstructured data and data modeling.

* ***** ** **** ********, recommendation systems, knowledge representation and visualization technologies (plotting in R).

Experience of more than 4 years in system analysis, applications support: ERP, CRM,

Experience in ERP system implementation for 3 companies in the US: Willbanks (Dallas, Texas),

Willbanks (Tulsa, Oklahoma) et RMP (Philadelphia, Pennsylvania).

Possess a good balance of technical expertise, business knowledge and soft skills.

Troubleshoot functional issues in a complex financial environment.

Good knowledge of databases: SQL(reporting)

Strong Customer service orientation.

Self-Motivated & learns quickly.

Analytical and attention to detail.

Team-oriented, client-focused and open to different ideas/viewpoints.

System Analysis and Client Requirement Analysis.

Capable of prioritizing tasks and multi-tasking projects.

Good written and oral communication skills.( French & English).

PROFESSIONAL EXPERIENCE

CGI

Position: Business System Data Analyst 2015-2016

Project : Societe Generale: CORPORATE & INVESTMENT BANKING

Review with the developers the user business needs and the current incidents on a weekly basis.

Attend and participate in the daily scrum meetings and in the sprint meetings.

Experience in understanding Stored Procedures, Stored Functions, and Packages using PL/SQL.

Gathered requirements and created Use Cases, Use Case Diagrams, Activity Diagrams.

Extensively involved in Data Extraction, Transformation and Loading (ETL process) from Source to target systems using DATAFLOW.

Worked on exporting reports in multiple formats including MS Word, Excel, CSV and PDF.

Responsible for making the report available for scheduling or viewing on demand and before the opening of the market.

Fix application and system problems, or any production incident that is disrupting the application service that business users depend on.

Provided structured and cleaned data to compliance users.

Extensively used SQL for accessing and manipulating database systems.

Environment: Linux, ORACLE SQL developer, ITgates,

INVERA Inc (steel and metal industry ERP software)

Position: ERP System Analyst(3years) 2012-2015

Assist customers in the appropriate operation of the software products and procedures

Analysis, Research & reproduction of reported ERP problems.

Outline ERP problem & reproduction steps.

Perform testing on Invera software products and new product releases: ERP, CRM.

Assist customers in the appropriate operation of the software products and procedures

Suggest work-around based on the customer needs.

Set up the Enterprise parameters based on different customers business cases.

Assist the customer before and when they go live.

Create user guides for new features and functions. Create reports using SQL.

Environment: Linux, smarterm, cognos.

Research laboratory of intelligent solutions 2009- 2012

Position: Research Data scientist (3 years)

Human machine interfaces design (forecasting algorithms) and data analysis.

Statistical data analysis techniques (Bayesian inference, vector space model, neural network…) and making decision.

Data mining, Deductive Database and Information retrieval.

Design, document, develop and implement appropriate technical solutions based on the information architecture: Design, document and develop Recommendation system (FCRC) using R (see: http://publications.polymtl.ca/776/).

Environment: R, tree tagger, PROTEGE, Rational rose, SAS.

ACADEMIC QUALIFICATION

August, 2016 Data Science CERTIFICATION, The Johns Hopkins University (In Progress).

February, 2012 Master’s Degree in Computer Engineering, Montreal Polytechnic School.

June, 2008 Bachelor in Computer Science applied to the Management, Economics & Commerce School.

June, 2004 Diploma in Mathematics.

INTERESTS

Emotional intelligence, Programmation-Neuro-linguistique (PNL),, Sport, Psychologie.

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