Human Resources Manager

Jeffery A. Baughman **************@*****.***

Olathe, Kansas 913-***-****

Human Resources Professional

A Human Resources leader with more than 15 years of progressive experience. Leadership and managerial Experience managerial experience exceeding 25 years. Demonstrated effectiveness as a strategic business partner and managing the training function for a 1200 employee office of a global financial services company. services company. Recognized as a role model team player with an enthusiastic attitude and a strong work ethic. Skilled in:

Ø Performance Management Ø Employee Relations Ø Strategic Planning Ø Internal Consulting Ø Employee Engagement Ø Change Management Ø Communication Ø Policy Development Ø Leader Development Experience

State Street Corporation July 1999 – January 2016

Training Manager September 2012 – January 2016

Led the training function for the Kansas City site of 1200 employees. Designed and delivered training programs to meet operational needs. Accomplishments:

Designed an “Insurance Industry Fundamentals” program for new employees that impressed the management team enough to have 300 existing employees attend most of the program.

Increased and marketed ongoing education offerings in the Kansas City office. Attendance increased to more than 19,000 hours from approximately 12,000 hours in a three-year period

Designed a “Customer First” training intervention. Needs assessment process revealed the need for a standard policy on client service expectations. Wrote, implemented and provided marketing tools for the policy.

Human Resources Business Partner April 2006 – August 2012 Responsible for the development and delivery of strategic and tactical HR plans in support of more than 600 employees and their managers in several business areas. Collaborated with corporate centers of excellence to provide support for all HR related areas: performance management, employee relations, employee engagement and retention, training, staffing, compensation and benefits. Accomplishments:

Led business leaders in design of strategy designed to re-align human resources with changing business needs. Successful redeployment actions saved the company approximately $10,000 in recruiting and training dollars for each redeployed employee.

Provided analysis of engagement survey results and recommended actions adopted by management. Sustained satisfactory employee engagement levels measured by external surveys.

Investigated scores of employee relations issues and provided recommendations to managers. Collaborated with corporate legal and security teams to resolve issues. No formal employment complaints were brought against business areas supported.

Drove manager accountability for performance improvement requirements of verbal and written warnings. Thorough follow-up resulted in zero contested employment claims for terminations.

Selected to communicate a revised compensation philosophy and on-line tool to managers responsible for merit and bonus decision-making.

Represented the corporation at job fairs, especially those oriented towards veterans. Saved the company time and money through “insider” understanding of military specialties.

Collaborated with HR team members to development and implement corporate-wide procedures such as a redeployment guide that ensured fair and consistent treatment of employees. Jeffery A. Baughman – Human Resources Professional Internal Performance Consultant August 2000 – March 2006 Analyzed performance indicators and developed creative HR solutions, both training and non training, to solve operational issues. Accomplishments:

Led the organization through a new employee training redesign effort which reduced training time from six to four weeks and increased its effectiveness due to addition of an OJT component.

Led a needs assessment for new managers that resulted in design of a manager foundational training program that was consistently praised by senior managers and used for more than 12 years. Program focused on performance management, employee relations and key policies.

Analyzed performance indicators and provided training and non-training solutions to operational issues. Created a series of electronic error prevention modules that helped reduce common accounting error dollar-losses by 50%.

Designed performance management training for managers and employees. Training was linked to job standards and included practical exercises to effectively develop participants.

Managed the work of training designers who produced training and non-training solutions in Articulate and Storyline to issues discovered through the needs assessment process. Insurance Portfolio Account Manager July 1999 – July 2000

Managed the work of up to 10 professional accountants in a deadline driven environment. Daily deliverables exceeded the expected accuracy rate of 99.6%. United States Army 1979 – 1999

Commissioned Officer in the Infantry. Led and managed multi-unit organizations in the assignments below.

Platoon Leader, 82nd Airborne Division, America’s “Guard of Honor.”

Company Commander, Berlin Brigade. On the front line of freedom.

Company Commander, Ranger Training Brigade. Delivered premier Army leadership training.

Battalion Operations Officer, Ft Drum NY. Deployed to Florida for Hurricane Andrew clean-up.

Battalion Executive Officer, Ft Dum, NY. Deployed to Somalia in a humanitarian role.

Brigade Operations Officer, Ft Drum, NY. Deployed to Haiti in a peacekeeping role. Education Volunteer Activities

Bachelor’s Degree – Economics

Virginia Tech, Blacksburg Virginia

Junior Achievement Volunteer Teacher

PREP KC “Business Finance Institute”

Kansas Special Olympics event organizer

Master’s of International Relations

Troy State University, Troy Alabama

Kansas City Rescue Mission Volunteer

Project HOPE Supporter

Proficient PC Skills – Able to communicate effectively in writing. Able to develop and deliver presentations tailored to any level of an organization.

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