Customer Service Technician

OBJECTIVE:

To secure a qualifying flexible position as a VISA Representative in which my knowledge, skills, and abilities best fit with opportunity for growth, stability, and advancement.

WORK EXPERIENCE:

HUD Federal Credit Union 03/2010 - Present

Washington, D.C.

VISA Representative

As a VISA Representative, I administer credit union VISA services to members of the organization. I assist members with Credit Union services in the office, by telephone or through the mail. Open and posts mail transactions and requests. Collect Visa/loan data from members and prepare loans for disbursement. Investigate and follow-up on all Visa disputes. Actively promote the use of HUD FCU services to members. Cross-sell all credit union services as appropriate. Recommend changes to existing services for maximum benefit to the credit union and its members. Serve as staff liaison to card service providers and other associated organizations. Assist with projects assigned by management. Ensure proper maintenance, cleanliness, and security of work area, desks, and equipment.

Commonwealth of Virginia Department of Motor Vehicles 2003 - 2007

Springfield, VA

Customer Service Technician

As a customer service technician, I effectively and efficiently serviced a variety of individuals with a diverse array of needs. Provided exceptional direct service delivery at the Springfield DMV Customer Service Center. Guided and assisted customers in the processing of driver, dealer, vehicle registration and titling, tax collection and other DMV and non-DMV services. Attended training sessions to stay abreast of new laws and regulations concerning motor vehicle operations. Administered initial examinations for drivers. Disseminated information for driver safety and reference. Responded to inquiries regarding services offered at our particular location. Utilized computer system to effectively carry out my work and research information. Reviewed forms and applications for completeness and errors. Communicated with staff and customers in order to provide and retrieve information. Maintained driver records. Performed duties that involved processing cash transactions.

EDUCATION:

Livingstone College, Salisbury, NC

General College Coursework, 1987-1988

Frank W. Ballou Senior High School, Washington, D.C.

High School Diploma, 1987

JOB-RELATED TRAINING COURSES/SKILLS:

Software: MS Word, Excel, PowerPoint, Access, Outlook, WordPerfect, Cunify, PSCU, Ofax, Rownet, Batch Manager, Kofax, Deluxe, efunds, and texport for transmittal of cashiers checks.

Business Professional Skills: Excellent skills in oral & written communication, organization, interpersonal, events coordination, computer technology, analytical problem-solving, able to handle highly confidential and sensitive information, time and project management, and an excellent eye for design.

Typing: 55-60 wpm

REFERENCES:

Available upon request.

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